Star Tires Plus Wheels

Great tires and rim products for sale and installation Good auto repair service for wheel alignment, oil, tire repair/​installation. Been a customer for over ten years. Customer service at its best. Star Tires friendly and professional customer service everytime.

I’ve been going to Star Tire for years and Andy & Paige have always treated me right. They’ve saved me $$$$ as the dealers would charge me double for a comparable tire. I always go to the dealer for everything, except when it comes to tires/​wheels for the major savings.
UPDATE: By freaky chance my wife blew out her tire the same night I wrote this review by hitting a big pothole. I went in the next morning (now 3 days after purchase) expecting to pay fully for a tire. However Nilda went the extra mile to call the distributor just to see what they can do, if anything. Turns out the tire had free road hazard that they didn’t tell Star… Received a brand new tire that day for only mounting and balance fee! Thanks Nilda for going above and beyond!

So I recently brought my car in to put new tires on some wheels I already own. The wheels are a lot bigger than my car can handle so I asked if they can roll and tuck my fenders. If you don’t know what that is, it’s when you use a machine to push the fender out so that the car can fit a bigger wheel without scraping. Come to find out the guy who said they can do this was a manager. Long story short they rolled my finders without heating the paint up causing it to chip and the guy who did it tried to cover it up with black marker. I went to that place three times that day to complain about their work. The manager said it would take a couple hours to do and it ended up being all day. He didn’t check the work of his employee not once if he did he would’ve noticed the terrible job that was done. I spent a little over $ 800 dollars for all this and they didn’t even try to give me a discount on anything for my experience. Honestly, I will never go back to this place for work on my car again.

I don’t normally write reviews online. This is the first for me but my experience with Star Tire in West Haven was so bad, felt compelled to write something. If I can save just one person the aggravation I encountered, than the time invested in drafting this review was worthwhile.
I would strongly advise you take your car elsewhere. There are many reputable tire & repair centers that are willing to stand behind their products and services. In my experience, Star Tire of West Haven was not.
I am not going to bother with all the gory details but here a couple of points that highlight my experience: 1) it took them 5 hours to mount and balance 4 tires. (That’s not four hours of waiting and an hour to do the job. It actually took them five hours to replace four tires.) 2) they retuned my vehicle with two leaking tire TPMS sensors. The tires were flat, under 15PSI, before I got to the interstate, which is a couple of miles from their facility. 3) when I returned to their facility the owner suggested that the leaking sensors were my responsibility… my experience went downhill from there.
Use this review however you would like. I would just say buyer beware. Pay attention when you sign the labor receipt!

I’ve had tires installed here twice. Both times I have received a fair price and fast service. The quality of the work has been fine and I’ve sound the staff to be very helpful.
If I have any problems with my tires I wouldn’t hesitate to go back to Star. I wonder if they know me as «the pothole guy.»

You get what you pay for. Bargain prices equals bargained service.

Terrible experience and would not recommend to others, I was recommended to use start tire being told «they have extensive years of experience with oem and aftermarket wheels and that they can handle anything» at first the Price quote and tire suggestion for my wheels including mounting, balance and front alignment came up to 1046 $ dollars not including tax I did some research and low profile tires are expensive, I had no problem and agreed with the price, Andy made this quote for me over the phone, the day that Iplaced my order his wife was at the store, she went over my original quote and suggested a different rear tire size from what I originally was quoted for, I did reply if that’s what you think is best than go ahead and order them, the tires were paid in full at checkout before my vehicle was dropped off the next day for the installation and alignment,
the next day I received a phone call after dropping my vehicle off that morning that they can not and would not align my car because is too low and they did not want to take a chance to damage the front end of my car for how low it sits, Fair enough understandable situation, the tires were installed already the car was ready to be picked up at my convenience that afternoon I made the arrangement and asked for time off from work that afternoon to pick up my vehicle
From the beginning I had my trust on this store and trusted they would know what they’re doing, when I picked my vehicle I went over and fast look at them but did not bother to fully check once again I thought they knew what they were doing and knowing my employer trust them with their customers cars why shouldn’t I trust them?, I work at a shop only 1 mile away from Star Tire, at the end of the day I stayed to wash my car and caught no only flaws but also damage, I noticed the tires on the rear were small and did not look good at all I had a huge gap in between the wheel well and the wheel it self (my car is lowered on an aftermarket coilovers/​suspension) I thought maybe I can adjust the suspension and get away with it, I kept washing my car and looked at the edges of my front wheel and noticed he paint was chipped damaged from mounting the new tires, I checked all the Rims and every single one has damage to the paint and two had scrapes. At this point I’m trying to find and explanation for what I just found all over my wheels wrong set of tires for the rear wheels and damage on all 4 rims, it was Friday I decided to call the store but it was past 5:30 no one answered, until the next morning when I called again to get some answer and to try to solve this issue which bother me and made me wonder if it was even worth the investment I made two days before, not including and it’s unrelated while my car was warming up the engine seized that same afternoon I picked it up,
Andy ’ wife Paige was in the store and he was not, I explained my issues with all the work performed and the damage found, the answers I got were the following
1. the damage was there and my employees did not damage your wheels, «I personally checked the wheels before any work was performed»
2. The tires are already used I cannot refund or exchange them there’s nothing I can do
3. It’s Saturday and you will have to come Monday and talk to Andy about this we can’t do anything about this
1000 $ dollars isn’t my weekly paycheck and took me a while to save up to be able to afford them,
Upset, angry and disappointed about the whole situation I felt I couldn’t do anything about it, she made her point telling me she would not do anything to fix the situation
I’m not the customer that goes into a store and demands yells and insults trying to get stuff for free and a refund all I wanted was an exchange for the wrong size of tires for the rear the paint chipping had a solution touch up paint or repaint them I didn’t ask for a repair reimbursement or to get them fix all I ask was to exchange the rear tires but no it couldn’t be possible especially how they handle a customer
Two months after my vehicle got repaired the wheels got resprayed and I was able to move it out from the shop as I drive it off the lot I heard a loud noise coming from the front driver side wheel something was left inside the wheel my best guess the balancing weights they use for the Rims, I returned to the store 7÷16÷14 at 1:45pm and asked Paige the Owner to please have someone remove whatever was inside the wheel we exchanged words I did not demand the exchange I originally made two months ago at that point I wanted that loud popping noise gone and to please but please be really care full with the Rim, it was in mint shape I didn’t even put more than 3 miles on it, I picked it up 2 hours later at first sight I see touch up paint on my wheel, chipped the paint again, it totally ruined a well perfect paired rim by a store who clearly don’t care about customer satisfaction dissapointed and upset with they’re service I can not and would not recomen

This morning I popped a tire on the bad roads here in North Haven when I pulled into work, I asked a co worker and got a recommendation to bring the car to star tires (since I also needed an alignment. And new tires anyway) Andy picked up I told him my situation and asked if I could have the car towed down via AAA. He said no problem we will have the car all set before lunch time. He gave me the prices (exacts not estimates) no haggle no up pricing straight to the point, and indeed I got the call and my car was ready by lunch time. I noted also after he was done… that earlier in the week I heard a clunk noise when I hit bumps and if he could take a look at it, he test drove it and I got a call back saying the control arm was a tad loose he tightened it free of charge. I didn’t have any big work done here yet, but with the service I just received. I will definitely be bringing my car back.

I drove into Star Tire because I was hearing a moan from the back of my car. The mechanic knew right away I needed brakes and was able to fix my car inside of an hour. The price was great and they did a great job.
I also had tires replaced on my wife’s Pacifica. Star had the best prices and took very good care of my wife and her car.

Took a truck here with big wheels that no other tire place in meriden could repair. Had a nail in the tire… well, more like a spike. they were wonderful in getting me in when I arrived, I had called prior to let them know I was coming. Didn’t have to wait long, and while I was waiting had a few sales pitches thrown at me. The prices were ok, but I liked the fact that I could get fast service. It was a Friday afternoon. Didn’t like the sales pitch after I said I didn’t need anything else, and even after I said the car wasn’t mine and I wouldn’t be buying new tires for it, I still had a sales pitch for new tires. I’d go back here, but this time, wearing headphones.

In a word, terrible.
I am pretty sure their prices are decent and competitive, but their service is awful. They seem to be focused on trying to sell 24 inch spinners (which generally cost a lot more than the crappo cars they are stuck on) and care very little about anyone spending a measly $ 1200 as I did on tires and wheels for my Miata. The general narrative of my dealings with them went like this:
Bought tires and wheels and had them mounted, balanced and aligned. They were VERY attentive until they actually had my money. As soon as I took the car on the highway it started shaking like crazy. two more visits to «fix» the balance did little to help, but it seems that in the process they over tightened the nuts making them impossible to remove when I took the car elsewhere to have the snow tires put on. The shop that put of the snow tires had to cut off three of the bolts with a blow torch, which trashed the finish on the wheel and cost me quite a bit. When I contacted Star they denied any responsibility, insisting that I or someone else must have over tightened the nuts, despite the fact that I never work on my own car. While I would have liked them to cover my costs from their error, I asked if they would at least replace the wheel that had been so badly marred, but they said no way. I considered taking them to court but figured it really wasn’t worth the time and effort.
If I spare on person the hassle of dealing with them, this post is worth my time. There are plenty of other places you can get good deals on tires and wheels.