Sally Beauty Supply

Always helping me with my beauty needs At this Sally’s is the manager Nyree the store is nice and neat everybody so nice can’t wait to stop by for more stuff

Ok I came by today to buy some «holiday» colors. I’m still not sure why the store has such weak reviews! This is my THIRD Tim here since my first review and the staff continue to provide the most amazing customer service! Of course, I didn’t catch the names of the gals that helped me today but one was blonde and very young looking while the other one was brunette with deep red/​purple lips and teeny tiny lip piercing… pleasant…cheerful…THREE DAYS FROM CHRISTMAS?! What?! Yes… yes they were! I will continue to come to this Sally!!!

I went in to sally to get some 30 volume and powder bleach. The sales girl, Jennifer, asked me if she could help me and i told her i was going for platinum hair. I have done this before. She told me the stuff i was getting was the wrong thing and told me what to get. I told her that I already know what I need and she persisted to tell me i was wrong and i would never get the results i wanted unless i followed her instructions. Hesitantly, but hopeful, i dropped my own idea and went with hers. I now have old lady grey hair. I went in and asked the people to give me more bleach, on the house, so i could fix the problem the sales girl put on my head. they refused. they said they couldnt help me because there was no manager. I will go back today and talk to a manager. This beinf said, DO NOT LET THESE PEOPLE GIVE YOU HAIR ADVICE!!! they are not cosmetologists. they do not know anything at all about hair or hair color and should not be allowed to give advice. Take what they say with a grain of salt.

Amazing selection on hair dye all the colors I need and for an amazing price!!!

I never really shop at Sally’s but it’s a good place to shop for nail polishes (China Glaze, OPI, etc.). Place is clean and the employee who was working there was nice and helpful.

I would like my name and information taken off of your membership program, as I will never be shopping at your stores again. I went into the store in West Hills for a Salano Hair Dryer. I was helped by a lady that was quite wide. She had attitude and showed me the blow dryer, but did not advise me that there was a newer version available. With her poor attitude and the cost being above what it was on their website, I would like to be removed me from your list.

They get an extra star for cleanliness, but I will absolutely never go to this location ever again.
A haiku for my experience:
Just about to pur-​,
«You do know we close in ten.»
I promptly walked out
Basically, I just had the most horrible customer service experience of my life. I’ve worked in retail, so I know it’s a pain when people walk in to last minute shop. I go out of my way to make sure I have my purchases in hand. By the way, as I’m typing this? People are still barely leaving (yes, Sally’s employee, even though you’re totes closed).
For those who have been in there, you know that their nail polish section is across from the registers. I had run in for some last minute «treat yoself» Mother’s Day nail polish. I actually had 13 minutes left when this happened (yes, I know when you guys close). I had just walked into the store not even five minutes before, but you wouldn’t know because you were chatting with your coworker. No acknowledgment whatsoever.
As I turned around, polish in one hand (going to the register), I get abruptly told (and remember, I’m not the only customer in there) «You know, we do close in ten minutes.»
I guess she didn’t notice the would be purchase in hand. A few OPI polishes, which perhaps is not a BFD to them.
I told her I knew that, then I put the polish down and said I would just leave. She looked taken aback, and managed to squeak out a goodbye, so maybe she noticed my would be purchase then.
You guys have a heck of a long way to go in terms of customer service. Sucks that people are barely walking out ten minutes after closing, but then again, they weren’t given that ten minute warning.
I will never go to this location ever again. If it weren’t for their OPI selection, and my discount, I probably would not ever go to Sally’s again period.
Check out other locations. Pass on this one. Understand that without a discount, regardless of location, Sally’s is usually quite over priced.

OUTSTANDING service and extremely helpful and knowledgeable sales team. I have been shopping here for many years. Both Nyree and Sally know the products well, answer all my questions and are so helpful in recommending the right product, whether it be shampoo, conditioner or color. My hair never looked better! Not to mention a full line of beauty products including make up and nail care. Great prices… great sales and and the Sally Beauty card is well worth it for lots of savings. Why pay salon prices when you can shop at Sally Beauty Supply for the same products for way less! The only time I have ever waited at the register is when the store is filled with customers because of their great sales team, great products and great sales! Thank you Sally Beauty Supply!

Love the idea of a beauty card for discounts! The woman in this location are kind and helpful. They always move around the store and give their opinions of products.
I do wish they would carry a larger variety, but on a whole I am a weekly shopper. Great for small gifts too!
Thanks!

I go to Sally’s pretty often, but i hate coming to this one. Some of the workers have attitude problems and it takes me a while to get mad at bad service. It bothers meee!
Aside from that, make sure you do not give them a 100 bill because even if you are buying $ 60 worth of product, they will tell you they dont have change. (ALTHOUGH there are two banks in the same shopping plaza and they should be prepared with enough change)

I come here for my nail polish and other supplies, but it’s getting more and more difficult to deal with. First, they removed my all-​time favorite nail glue, Bondini. I asked why, but they simply didn’t know. I have also asked at other locations, but they gave the same answer. It’s not like the glue has been discontinued… it’s at other stores, just not at Sally’s. As for nail tips, sure enough, they stopped carrying the brand I use. That just figures. Now, I can’t find them ANYwhere. I’m really getting upset here. Again, no explanation. I will still go there, but just for the nail polish, files, and that’s about it. I’m waiting for them to remove the polish I like. Sheesh.

This place is only good in providing the beauty supplies you need but don’t go asking for the workers’ help unless you want some attitude. There were 3 of them and they were off in their little world and didn’t recognize me for 5 minutes as I stood there patiently waiting to pay.
Also, count your money. The lady at the register gave me the wrong change and short-​changed me a dollar.