Mini-Cleen Dry Cleaners

We have used this place quite a lot, but their customer service is so terrible when they mess things up that we will never return.
Recently, we had Mini-​Cleen dryclean a suit and two brand new pairs of dress pants. When we picked up the clothes, the pants had a shiny discoloration along all of the seams; we’ve had many similar pairs of pants drycleaned without this issue. Also, the zipper was missing from the suit pants (they definitely had a zipper the last time I wore them).
We didn’t notice until we got the clothes home, and we took them back the next day. The woman at the counter initially argued that they didn’t break the zipper, but when another customer walked in she relinquished and marked the ticket for repair as «paid.» Regarding the new pants, she initially said that wasn’t their fault, but then she commented that the guys push too hard with the press and that, if we left the pants with them again, they would fix them. We didn’t want them to ruin the pants further, so we declined.
When we went to pick up the suit pants, the woman tried to charge us for fixing the zipper, which she’d previously agreed to do for free. She also brought up the other two pants and insisted that we must have taken them somewhere else first, and that they didn’t cause the shiny press marks. She said her brother insisted it wasn’t their fault, and she explicitly accused us of lying and taking the pants somewhere else before bringing them to her (what purpose would that have served?). Finally, she said she would credit $ 2 back for each pair of the pants, but charged us the balance for the zipper repair. It wasn’t worth the additional fight, so we took the repaired pants and left.
Mistakes happen. But it’s unprofessional and dishonest to accuse customers of lying in order to cover up their mistakes. In the end, the awful customer service in this incident is what seals our decision never to return.

Great service and extremely honest hard working people. I get all my dry cleaning done here on a regular basis. The staff are always willing to go above and beyond. Prices are at least half the price of any other cleaner and they are always willing to accommodate any request.

I have never had a bad experience here and when there has been a shirt or something where they didn’t get a stain out, they took it back and did it again without a hassle. They are very quick and Socorro is incredibly sweet. It’s super inexpensive and compared to the other places I’ve gone in the area just as good. As far as alterations go, they’ve always done a great job hemming my pants and skirts.

No stars worst service ever!!! Old woman talks over you, over charges, and doesnt actually get stains out. Asks you to pay for not doing anything you asked for. Dont waste your time/​money/​energy

I brought a brand new jacket from Anthropologie for a conference. I wore the jacket once before I was due to go out of town for the conference and it got pretty sweaty as it was a very hot day. I brought it to mini-​cleen to be cleaned and had to return it twice because it still smelt under the arms despite me telling them. The second time was the day I was leaving to go out of town so I had to rethink what I was going to wear at the last minute.
My instinct told me not to go back again as they may ruin my jacket since they clearly don’t care. Now that i’ve read some of the other reviews I know i’ve made the right choice, and will have to look for somewhere else.
I paid $ 5 which is very cheap so its left me feeling very much like I can’t really complain. I’d sooner pay $ 20 and have the darn thing cleaned!!!

Cheap and good family run business. Go for cleaning, NOT alterations! But definitely for dry cleaning they’re fantastic.

Stay far, far away from these cheating embeciles.
The trim on my favorite knit dress — you know — the type that makes you feel like a million bucks when wearing — came apart at the seam and through very careful handling I kept it from unraveling so that it only needed a very simple repair.
On the recommendation of a friend I took it to Mini-​Cleen, explained how delicate the area was to Melody, sought and received assurances that the tailor was quite skilled and capable, and left it in their trusted hands.
Arrived a few days later when promised, intent on wearing it to a critical meeting later that same day. Melody handed me the dress as if ready, with the full cost tag attached to the plastic wrap.
I lifted the covering to check the work only to find the repair not even attempted, let alone done.
I expressed my disappointment at their attempts to still charge me and that no one had bothered to call me to let me know it was not completed, but that I was at least relieved it was still intact and remained only a minor repair I could take elsewhere (!).
Melody began rolling her eyes and arguing with me and then…
…summarily yanked on a thread hopelessly unraveling the trim.
I gasped in dismay to which the other worker (who had just joined us behind the counter) immediately shouted «she didn’t do that.»
«She didn’t do that…»
…that which I just watched her do!!!
It would have been funny save the fact that an under $ 10 repair will now cost me over $ 100 for a «reweave.»
Like I said — stay far, far away.

I was going to wash a duvet here. I walked inside and got quarters and was startled by a grumpy old person that resembled a troll or a character out of Lord of the Rings. «Hey you! Are you going to laundry here!?» shouted the troll. «I was going to, yes.» «When?! You have to do it now! You can’t have quarters!» «I’ll be taking my business elsewhere now because you’re rude.» The psychopath that appeared to be operating this place was actually very frightening. I hope that I don’t have nightmares.

Great experience here! A bit shabby and hole in the wall, but the quality of my clothes have been well cleaned and pressed here. I previously was a patron of Peter’s Magnolia and Doheny Cleaners for many years. I’ve never had to leave my clothes at Mini-​Cleen to have them re-​sew or clean anything. They don’t always use the computer system here, but just keep your ticket.

STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!
That is your WARNING! If you value your clothing this is NOT the place, I repeat NOT the place to take them. I wish I had read many of these unfavorable reviews before I took two BRAND NEW, white $ 100 Hugo Boss shirts to this dump simply out of pure convenience… well convenience is NOT what I received. Instead, just two new shirts stained and ruined.
That old adage ‘You get what you pay for’ stands true and is very apparent at this sweatshop. The prices are cheap as hell, but there is good reason for that. Your clothes will undoubtedly get DESTROYED and they will blame you! You may get lucky and get out unscathed the first or even second time but rest assured… they WILL get you.
To add injury to insult the old lady behind the counter will call you a liar and argue with you until you finally realize that she nor this fledgling ‘business’ is not worthy of another second of your time.
I’ve been to more cleaners than I could ever count in this country and this by far has to be the ABSOLUTE WORST place/​staff/​experience I have ever been to/​had. They take absolutely NO pride in their work, return dirty/​damaged/​destroyed garments to you and prefer to argue with the customer as opposed to getting it right the first — or in my case, the SECOND time.
Does all that that sound like an establishment you would do business with? I think not. Take your hard earned cash elsewhere… they clearly don’t want it.

Ugh. Prices are good here but my clothes smelled like they had been swimming in a mildewy kerosene bath.

Got 12 shirts cleaned and pressed within 3 hours for only $ 18.
That type of experience explains it all. I’m pretty sure this is a family-​own business and I’m all about supporting local places. There’s plenty of parking as well and it’s next to the coin laundry place. Extremely friendly service, I will return again. You pay after you get your clothes bacK.

You can not find better prices and nicer people. I always spend so much to get my work clothes cleaned but then I found this place. The prices are insanely cheap compared to other dry cleaners in the area and the family that operates it is always friendly.

This is my cheap easy dryclaners that keeps conveinant hours so it’s easy to drop off my clothes. I do recommend that you write what items your dropping off since I’ve had a few problems with missing and/​or extra clothes with my bag but they are so cheap that I overlook it!

I really love the friendliness and cheapness of this place, but the last couple of times I’ve been, my clothes have soaked up that old mildew/​sweat smell. I thought it was possibly because I have neglected previous orders and left them there too long, but I just picked this last batch up on time and I had to Febreze the shit out of them. I actually get embarrassed to hug anyone with an article fresh from Mini-​Clean because it smells anything but, and for those of you that know me and the caliber of my hugging, that’s a pretty big deal.
It pains me to say this, but I think I may have to find another dry cleaner.

Hands down, one of the worst experiences I have had with any business. Easily the worst experience I have ever had with a dry cleaners.
I already knew that the quality of their cleaning was iffy, but the dirt cheap prices always compelled my mother to keep going back there. Some people just can’t walk away from cheap prices, even when you’re paying people to ruin your clothing. Anyway, I dropped off two things there. I had a couple of stains on my sweater and on a pair of light pants. Both were returned with the same stains, only the clothing reeked of some terrible smell. It’s like they used an awful stain remover and didn’t bother to dry clean the clothing afterwards. My mom resubmitted the pants, but they returned them in the same condition — basically uncleaned and smelly. I didn’t even bother submitting the sweater again. I washed it at home and strangely enough you can pick up the smell. The only thing they removed was it’s softness — one of my nicest items now feels harsh as a rag.
Basically, I already knew all this. My mother just can’t walk away from low prices — she’s cheap. Unfortunately, the old adage about getting what you pay for holds here. I just never figured I’d be paying to have my items ruined. Do yourself a favor and stay away.

They have kept MY dress and are fighting the claim I made at the better business bureau!!!
UNBELIEVABLE!!!
STAY AWAY!!!

Looks like a sweatshop.
Dry-​cleaning for one dress: $ 5
Dropped off Friday, picked up on Monday.
Good enough for me.

For the guys $ 2 shirts and $ 2 pants (includes tax prices). I was wondering how it would be… GREAT! Great family owns this place. The turn around is about a day (I don’t think same day is possible but it may be). Most importantly– everyone smiles there and is happy you are their customer. Gennesse and Santa Monica right behind the big liquor store. My dry cleaning bill was cut into a third of the cost of Holloway Cleaners.
Ladies– not sure about the prices but will most likely be better than any other place in town. It’s worth a few extra blocks for drivers and for walkers it’s safe and still close enough.
I HEART MIN-​CLEAN DRY CLEANERS!

Stop wearing the same clothes over and over again, when you can be cleaning them at the dry cleaners for cheap! This place has what you want in a dry cleaners: fast, courteous and inexpensive service. The clothes come back perfect. This place is great with a convenient parking lot.
I dropped off a load of clothes and picked up some of them the next day (I asked for that), the rest I said I’d pick up the next week. My friend picked up the first load for me and wasn’t charged, saying they would bill me on the second load. I picked up the second load over a month later. No problem!