Wells Fargo Bank

The tellers here are always great, but the banker did not help me & was very confused & difficult to understand. Sadly, it’s not the first time or only branch. Also, the manager came over & pulled the banker away to a phone call before she was finished with me. This caused me $ 65 in unnecessary fees that I was trying to avoid. Bankers that don’t know how to help you with simple transactions is very scary. I’m out.

They just want to open new accounts for you so that they get their bonus.
I went their to make a change to my bank account. This was complicated she said. She told me they have to open another new account and then we can do what i needed to do. So i opened a new account and then i checked to see if they had done what i wanted to do they kept saying come next week and then again next week. It is still not done. I think what she wanted to do was not possible. She just wanted to open an account for to get credit. In the mean time they checked my credit for a line of credit which i did not want, and i declined it. They send a letter to me saying i did not qualify for line of credit, but I had declined the line of credit, not them. That may have affected my credit. Go somewhere else there are a lot of banks that do not behave like used car salepersons.

The staff is nice & they are great about validating your parking.
Unfortunately I opened an account here and was not satisfied. Shane Cornelio opened my account. I wanted to open a checking & savings account with no monthly fees. He told me about the best option that would not charge me any monthly fees. Unfortunately he didn’t go into detail about the fact that I need to make certain monthly deposits & make a minimum of 10 transactions monthly. It doesn’t sound like much, but the main point of this account was to accumulate money and use it as an emergency fund.
I called & closed my account today. The woman at corporate was extremely nice & told me that a majority of the basic accounts have monthly fees. She also stated it’s unacceptable and I should have been notified before I signed my name on any paperwork.
I’m sticking to Bank of America, I have never been charged any fees or have had any issues where a banker doesn’t disclose all of the information. Last time I trust a new banker.

Needed to withdraw some dinero.
Super quick, ATM machines located in front, employees looked friendly, inside was clean and organized.
In and out in no time.

Probably some of the nicest people I’ve ever met. Every single person you come in contact with greets you with a smile.
Joey instantly came up to me in line and validated my parking while I was waiting then personally escorted me to the teller. He then updated my address and ordered me a new card while she was taking care of my withdrawal. Instead of taking me to his desk and making me wait he jotted down my info while I stood and assured me it would be taken care of. He also joked with me while I waited.
If you are in a bad mood come in here to have your spirits lifted. It also kind of restores your faith in humanity. Bravo.

Wells Fargo ok WEHO is great bankers and tellers are amazing
Patricia villeda is the best teller I ever hAd so whenever you go there ask for her to have the best service you ever had

What a nice bank here in the neighborhood. The tellers are so nice and diverse, which means to me that Wells Fargo is not just paying lip service to promoting diversity.

Everyone here is so friendly and welcoming. Always quick to help validate parking ticket, offer complimentary water and snacks! Going to the bank is never an exciting errand but at least the employees here try to make it a positive experience and I am grateful for that !

You can pass our ALL the dog treats and parking validation in the WORLD but it doesn’t make your service either good or genuine.
I closed my Wells Fargo account for a reason, and they continue to reinforce my reasons for doing so. And a word of advice to the personal banker I dealt with today. If you have a job dealing with the public, you shouldn’t REEK of stale cigarette smoke. I couldn’t get away from you fast enough.

I love this bank! It is clean, organized well, friendly. When I walked in the teller on the floor assisted me and fill out the entire slip and escorted me to an open teller at the desk. You thought I was depositing a million dollars. They also gave me a free water and calendar and thanked me for coming into the bank!
I had to then go to Bank of America and deposit there in someone’s account… not even close to the same experience.

Staff here is amazing. From the tellers to the advisors and manager. Everyone here is always willing to help no matter what is happening. I am impressed in the level of service that is provided every single time I walk through the door. They provide dog treats for the customer’s dogs and are also involved in the community. Small town feeling!!!
Thank you West Hollywood team!!!

Too many fees. Use a credit union.

I do Loooooove my branch of West Hollywood .
The staff is amazing … but the new manager is out of touch witht the customers .
I have a huge mortgage and the bank get $ 60,000 in interest a year .
I just change to UBS … I tried for 3 years to refi and nothing could be done.
I’m still a client because the tellers. personal banker are really good and always help me …

I keep in excess of $ 50,000 in this bank and every time I turn my back there is a new fee for something, even tho to my face they repeatedly say there are no fees. Huge disconnect between the 800 folks and the local folks — they are never on the same page. I do 99% of my banking at an ATM — the only time I go in the branch is to fix what they screw up — got to go again tomorrow — more fees again. I’ve given them 5 or 6 chances — time to move on. Save yourself the aggravation and just go to a local bank or credit union.

Sevek is the best business banker I’ve ever dealt with at WFB. He truly understands his customers and provides great service!
Not enough tellers at this location. The wait can be very long at times and most days. I’m at this location almost daily. The tellers are very friendly and trying their best with limited resources.
I’m like most people and dislike big banks with a passion and WFB is no exception. It annoys me when you have two people greeting you at the door and offering water when all I want is one of you to open up another teller window. I know, you’ve graduated to semi-​manager/​greeter and getting behind a window is a thing of the past for you. Ugh!
I give this location four stars because of the tellers (all of them) and Sevek. This branch is large and roomy and the security guard is great with the doggie treats. Nice touch in this dog-​loving community. Big plus: 3 ATM’s!

I heart Wells Fargo. After years of cycling through banks, I found a home here some years ago and haven’t left. This one even allows dogs inside. Their tellers are friendly and they have plenty of ATMs available that always seem to be working. My dog said to add in that they have a water bowl outside that she luvz! (Really, she told me to tell you that!)

Hopefully better than when they lost the 1800 in my account. Took them 8 weeks to find it after the merger with Wachovia. Chase is much better.

The WeHo Branch is one of the friendliest branches that you can ever visit. Everyone is very knowledgable and welcoming.
This branch offers many services, starting from consumer to business products. They also have Private Banking services.
There are also doggy treats at every teller window.
Everyone knows what they’re doing and get through the line in a very fast manner. :)

My ALL TIME FAVORITE bank and WF location!
Always greeted with a smile. Immaculate building inside and out. Pet friendly. Hand sanitizer readily available. Very professional staff throughout. Tellers are quick and diligent with any task.
I currently bank with Citi, BofA and Chase… this WF is by far the best of all. -=)

Seriously Amazing Customer Service at this branch!
Why I gave it 5 stars:
–Greeted when I walked in the door
–Recognized when i visited a second time 2 weeks later
–Teller made small talk
–Validated free parking on site
–Dogs allowed inside and welcomed
–bowls of water outside for pets on hot days
–dog treats at each teller window
–Method brand hand sanitizer at each teller window
Not all banks are created equal (ie bank of america… in my book the TMobile of Banks) not all branches are created equal (my dog took a crap in the West Portal Wells Fargo in SF, I didn’t blame him) but each experience (there have been three) I have with this branch of Wells Fargo is a testament to their great customer service skills. It didn’t hurt that they coo’d over my dog and asked if he was allowed a treat. (Take note random park dwellers that shove sandwich meat in my dog’s mouth… ask puleeze!) In a recession people are sensitive about their funds. going that extra mile to be courteous, efficient, and positively bubbly really does make a difference. Job well done!