GiGi Aveda Salon & Spa

Don Eubanks Boersma, Master Stylist, Aveda Institute (Minneapolis) trained, and a regular at NY Aveda Advanced Academy, has moved back to the West Linn location from DT SW Morrison.

Eye lash extensions gone wrong (no stars). I wanted extensions on my long, yet light colored lashes. I started this in November and went every two weeks through May. The beginning was great. The end result was loss of all natural lashes. No warning that this may be the result only excuse after excuse and attempts to fix the problem but that is impossible when there are no natural lashes left to use. I started using strip lashes to substitute, growth serum, mascara with growth serum to promote growth. It has taken almost 18 months to get any marked chhange. I called the owners wife in August 2014. She offered a free haircut and more excuses. Besides the aggravation, frustration and down right ugly substitute lashes, I have spent over 1400. on replacements and serums PLUS what I spent in the salon to get them done and have them maintained. There are salons that take the time to explain the process, evaluate the customers wants/​needs, use the right products, and make sure that the estheticians have been completely trained. GiGi’s is not the place to go.

Worst salon experience I’ve ever had (and I’ve had many!)
Short story: Newbies working on hair and training other newbies; poor customer service from stylist & owner; refused to apply an adequate compensation for the 3 day mess up they performed on me.
Long story:
Issue #1: I was in to texturize my crown and receive highlights with a lighter auburn (as my hair is dark brown. My stylist Celeste said that she razors & I told her that I wanted my hair to look the same except to have it less bulk on top. I was very clear that I didn’t want to lose any length on the sides or back as I was going to grow my hair out. I also was clear that I wanted a «soft» look. She convinced me that it would not be a problem. When she was done, my hair looked spiky and «butch» and was significantly shorter all around.
Issue #2: After being there for a few hours, it was announced that the color didn’t take on my highlights because it was probably an «old bottle». This also stripped out my existing color leaving my gray more prominent than before. I was told to come back and they would color my hair with a bleaching agent the next day and was assured that it would take about 45 min.
Issue #3: I came back the next day & was there not 45 min, but 1.5 hrs! Near the end, she told me she had applied dye to the other parts of my hair and she hoped that was «ok». As she rinsed my hair of the dye, she neglected to put a towel around my neck and water kept running down my neck, towards my shirt, and over my ears. I kept brushing off the water form my face, and returned my hand back under my smock, and had accidentally transferred dye from my fingertips to my slacks!
Issue #4: Once I got home, I noticed the stain on my brand new pair of slacks, & I noticed in the full daylight that my hair looked streaked with orange & black (the other dye she chose was actually darker than my hair color). It gave me a spiky, «red-​ruffed lemur» look.
Issue #5: I changed my stained clothes and rushed to a birthday party where I was informed by the hostess that I had something black on my face. I noticed there was dye all along my forehead line and ears leading to my scalp. It had been dry for sometime, so I could not remove it with soap and water. I had to leave the party and remove the dye with essential oils at home.
I have tried to speak with multiple people regarding this horrific experience and all I’ve gotten is a $ 25 gift certificate that can’t buy me anything worthy at the salon. Not only was my time taken from me by returning to the salon a second time, but I was humiliated at a party and had to get my hair fixed at another salon, not to mention buying another pair of slacks-​all totally more than $ 150 on «damages».
Do NOT go to this salon if you want quality, understanding, competent service!!!

Got a manicure from here and j should have known better that it wouldn’t last. I wasn’t very impressed with the professionalism and haven’t returned since. Was really hoping it was going to be a good experience. Maybe I just got a so so nail tech.

I am updating this review and giving it less stars because they lost Becky and my original 5-​star review was for her, not the business. If you used to see Becky and are wondering where she went, she is now working at Tousled in downtown West Linn. Now ya know, go find her!

Robyn was my stylist. I am 38 and was having a hard time (with grey/​white hair) keeping up with the maintainance. I went from a dark chocolate to a caramel brown. She was awesome and reassuring that this decision was a good one. I am not a local so I cant return. ***Knowing that on vacation is the hardest time to make such a change or decision is a good interpretation of how good she really is***

I am from Los Angeles, and was attending a wedding in Oregon City, so I researched some hair salons to find a stylist for an up-​do. This salon had great ratings, so when I called to make an appointment, asked the lady at the desk to recommend a stylist whose speciality was up-​dos and she recommended the owner. I brought in photos of what I wanted, and was shocked when 15 minutes later, he was done with my hair. He did not use any heat styling whatsoever, but rather just teased and sprayed my hair and pinned it up. I went in to the salon with completely un-​styled hair, which for me means that it is a bit frizzy. Every time I’ve gotten an up-​do, which has been many times, they curl or set my hair which allows the final styled version to have a sleek polished look. When he finished styling my hair, it was frizzy, over-​sprayed, with bobby pins falling out all over the place. It did not keep it’s shape and within an hour of the wedding, was beginning to fall out. On top of it all, it was not even close to the photo I brought in, but sort of felt like a amateur, simplified version of the beautiful hairstyle I wanted. Do NOT recommend for up-​dos.

Gigi Salon in West Linn is the bomb! I’ve been going there for several years, I take all the family, and I love the way they make me look. Thanks, Gigi, for your monthly dose of AWESOME SAUCE.
Teira gives me a great haircut every time. I miss Becky, but hey, she cut my hair for years. Love you, Becky! OK… confession time… there were others! Oh my! :-) And they are all awesome.
I love the whole way they handle customer service. I always get a reminder call in case I somehow missed putting the appointment in my phone or need to make changes and have not looked ahead a day. They are my friendly neighborhood salon. Emily and the rest of the greeting and appointment staff rock! They all take care of my wife, my son, and daughters. Yes, we are VIP customers and the deals are worth it. They are conveniently located by the Market of Choice in West Linn and next to Starbucks.
The ambiance is tranquil and a respite from my busy life. Nothing like getting here after a crazy busy day/​week/​month and getting handed an ice cold beer or glass of wine, and then led off to be duly pampered by my favorite pamper pros, provided endless celebrity trash rags, pleasant conversation, and a nice cut. They don’t let me leave until I’m ready to pretend I’m my wife’s trophy arm candy. OK, OK, she would never admit that!
«Ready for the weekend? I would say so. AWESOME? Yes, ready and counting.» Oh wow… I’ll be there later today and I’m sure that will be my tune like usual.
Love you, Gigi Salon staff!

Tiffany does an outstanding job with eyelash extensions! She uses the the most realistic lashes available and makes sure to completely fill in your lashes. She is also warm and engaging and makes sure you are very comfortable. She also have me an excellent haircut!

Gigi’s is a outstanding salon full of talented stylists. I have seen many different women and theyhave all been exceptional and consistent. The Aveda natural products are wonderful and the staff are above friendly. I have been coming here for years and would highly recommend (and have) to everyone. Currently I am seeing Becky. She listens and understands hair like no other. A haircut with her lasts longer and feels grey until the end!

Have been going to this salon for a couple years now and love it! I know I can count on a great haircut every time I go in. The staff are friendly and the atmosphere is very relaxing.

Aveda is a very open salon. Meaning it has a lot of room for echo. Its always clean and upkept. I have only had my hair done by Morgan and eye brows waxed by her as well. I believe Jennifer gave me a Pedicure once.
Morgan is wonderful with hair. Always cheerful and smiling. She is awesome!
My one time pedicure was great! I’ve only gone once due to no massage chair. I’m not a huge bench fan but at least I was able to keep my feet in the tub while sitting straight up!
I like Aveda alot and recommend it. The receptionists are always great and they offer beverages during your services!

A wonderful relaxing experience! Perfect color and professional staff! Love to drink a glass of wine while I get my high lights!

Becky P, you need to come back from maternity leave!!! All my friends go to her after seeing how she’s fixed my hair and has super improved it. She won’t be back till August, I may have to hunt her down at home ;-) Worth it! Also I’ve gotten eyebrows here and am very happy with that too.

I love this salon. The atmosphere is relaxing, staff is friendly and profession, and the hairsylist Yoko does an outstanding job!

I’ve had my hair cut and colored at this salon for at least the past three years. Becky is great, and I’m always pleased with the results. I also appreciate that she recommends products, but I don’t feel pushed into buying what I don’t want or need. Friendly staff, great atmosphere and all the trashy magazines (Us Weekly, People, etc) that one could possibly want! I highly recommend this salon to others.

Late August 2012, my daughter and I came to this salon for hair color. She came to get a baylage in blue and teal. I had not intended to have my hair colored but figured I might as well try while I was waiting for her.
My daughter was unhappy with her color because she specifically told the stylist that she did not want green hair. I don’t remember the names of the stylist who colored my daughter’s hair. The stylist put green color on her hair and then put blue over it to get it to teal. From what I have been told, this was not the proper technique. The green and blue should have been mixed together in the bowl prior to being put on my daughter’s hair.
However, I had a good experience. My stylist, Cassandra, mixed a beautiful shade of dark brown for me. My hair pulls red, so she accounted for it. It was the best color I have ever had. I am returning today for a root touchup.

I had a great haircut and color there. Cassandra is a talented hair stylist and I loved the whole experience. I’ll go back again, and would like to try the manicure/​pedicure as well. Nice remodel and everyone else was friendly and helpful as well. It was expensive, and it’s not your local $ 6 haircut place, but when you’re ready to treat yourself to a nice hair cut and/​or color, GiGi is a good bet for this part of town.

Awful! Bad exfoliation, bad service, bad polish, rude incompetent people! The only redeeming thing about this salon is that their recent remodel is beautiful. But that’s where my praise stops– the good does not outweigh the bad in this case! The sound echoes in there so you feel like you have to whisper or everyone in the whole place will hear your business. That’s annoying but not a deal breaker. The deal breaker is incompetence. I got a pedicure. When I called to book the appointment, I specifically asked if they use a credo blade. The woman said yes they do. When I came in I asked the girl doing the pedi about it and she ran to get it. Comes back and starts doing the motion of the credo blade but I immediately saw there was no actual razor in the credo tool, therefore defeating the purpose of the credo blade. I pointed this out to her to which she replied that she didn’t know since she’s never used one before. She also said that she will learn to use it so next time I came in she’d be ready, and that she probably shouldn’t practice on a client when she’s first learning!!! So if there had been a blade in there, I would have been her guinea pig. Awesome! Then she proceeds to «exfoliate» my feet with a nail buffer. I have no words to explain how utterly useless this action is. I went in there looking for a razor and instead got a washcloth. It was ridiculous. Further my polish looked terrible afterward. I talked to the manager about the whole situation and she gave me 10% off… Oooh wow! Lucky me a whole $ 4 off the $ 40 I paid for the worst pedicure ever? Absurd. Oh and another employee at the front told me that I’d need to go to a «chop shop» to have a credo blade service performed. I’ve had it performed at another very nice and well established Aveda salon actually, among other spas in the area. The credo blades are not illegal in Oregon (unless things have changed in the last few months) but it is a common misconception. I was supposed to get a Mani too but cancelled right then and there and went a block away to Aqua. I’ll never be back to Gigi. Aqua is way better, very clean, professional friendly and most important COMPETENT! Gigi was LAME! Total waste of time money and energy!