Quality Inn & Suites

Used
got a really good rate for 99 $. Got home, checked my statement, there were charges from the hotel for 247.68 and 123.74, completely unauthorized and not related to an incidental charge. The receipt I got said $ 227.68. Worst yet, when I called to inquire about the charge they were rude and refused to answer the question. I never got clean towels, they never made the beds. The room smelled. Breakfast the first morning was cereal with no milk and what I think was an egg. No meat, no biscuits, etc… very disappointed all the way around.

I thought this hotel was awesome! I moved here after staying at another hotel in Monroe that I was extremely disappointed in. From booking the room over the phone to check in, the front desk staff were very friendly and helpful! The first day I walked in, the staff greeted me with a smile. Every time I walked by the front desk, they greeted or acknowledged me. The room was clean and the bed was comfortable. Housekeeping did an awesome job of keeping my room clean and stocked with supplies. The hotel was quiet most of the time (except one night when a big barking dog moved in on the same floor, but he didn’t stay long.) Breakfast was provided and while I wouldn’t call it the best I have ever had, it was hot, ready and free! Shawn who worked the breakfast room told everyone good morning every day! I ended up staying at this hotel for almost three weeks and I was treated well the entire time. The hotel is located within walking distance of several restaurants. Parking was never an issue and I felt very safe being here. If the weather cooperates, there is a nice park (Restoration Park) and walking trail behind the hotel next to this one, which is just a short walk away. My only recommendation for this hotel is to get a treadmill for the fitness room. Other than that, I was very pleased with my stay and I was sad to have to move on.

When we arrived we were greeted by the front desk clerk like we were returning guests. We were not. The greeting made us feel comfortable right away. We were actually shocked how nice the room was. Also, the bathroom & shower were impeccably clean and with plenty of room. The bed too, was excellent ! We were on our way to Talladega for the race and stayed here for the night. West Monroe is the town where Duck Dynasty/​Commander is headquartered. Yes, we visited them the following morning. This a great hotel for a night or a week !

This hotel has been recently remodeled and had freshened up their look. New carpet through out and the bed is comfy. Full breakfast included each morning which features a waffle maker, sausage, eggs, biscuits, and gravy. Not to mention coffee, cereal, oatmeal and juice.
Best of all you can walk to the hooters next door and stumble back to the hotel. Good hotel for the price.

Should be a 3.5
Room was ok, staff was nice, there was a rude customer in front of us at checkin and she handled it very well. Laundry room was ok, I think the prices to use the machines were a little high. Breakfast was ok, gravy for the biscuits was like water.

We arrived on June 10^th. During check in we were giving room 126, when we opened door we noticed room was occupied. We returned to front desk and were giving another room 108, this room was also occupied. So glad both rooms were not occupied when we opened door. Once again we went to front desk and they really didn’t have any idea what was going on. The two ladies working desk called manager and they were very helpful on getting us a room, we had manager open room door to make sure it was not occupied .We finally got in our room and everything was fine. Not end of story, we went to get some ice, but noticed black sludge in ice. Once again back to front desk and the manager told us that the ice machine had been cleaned but needed to cycle to clear out the sludge, right. Needless to say a few people working at this Quality Inn are incompetent and we’re sorry only goes so far. It goes without saying I will never book Quality Inn ever again, just to much drama there,

clean. pets allowed on first floor. (i have an 85lb weimeraner.) user friendly wi-​fi. tv options inconsistent. in room movie didn’t work on one occasion; the next time had tv without in house feature but had showtime. only thing is, showtime didn’t work. location is close to many restaurants. staff very accommodating.
the hotels and restaurants in this area are packed on saturday nights. if you are staying on a weekend, make sure to book your room in advance. weekdays are not as much of a problem.
extra charge for pet ($ 30).
perfect place when all you need is to sleep and go.