Firestone Complete Auto Care

Like most women, I hate to take my car to the shop, and I usually have my husband do it. My husband had a meeting to go to and our car had a flat tire and the spare was not dependable either. My husband assured me that this Firestone was a very friendly and trustworthy place with a warm and welcoming atmosphere (even for a woman). I agree with my husband. The whole experience was no longer than 30 minutes. Everyone was very friendly, from the service advisor (Kevin) to the technician (Sam) who came and explained where the damage was and what might have caused it, and that since that tire already had two repairs, to expect to have to replace that tire if the next flat occurs. The lobby was very large, clean and had magazines that were not geared just for men. I was treated with respect and professionalism. I will definitely recommend this place to my friends and I will go there for all my future car repairs and maintenances. Also, the price was very reasonable and they didn’t try to talk me into other repairs.

Nice as can be… Which is why I’ve added three stars. I’ll make appointments online for a quick five minute quick service and it always takes an hour plus… The same amount of time had I just walked in. I will seek a competitor who stands by appointments.

CAUTION with this repair center… TOOK ADVANTAGE of a young girl driving an out-​of-​state car.
Daughter went in for an oil change on a car that was just completely inspected with nothing needing repair. After the oil change she was driving down the road and smoke was coming from under the hood. She went back, they told her it could be a hose or could need the radiator replaced. Either way, $ 20.00 to diagnose. Told my husband it would cost $ 155.00. When my daughter came to pick up the car, it was $ 188 to replace 2 radiator hoses and some fluid.
Then, as she is paying they mentioned the car doesn’t have a thermostat and should get one! How could a car we have driven in Michigan for thousands of miles not have a thermostat? Or had one suddenly come up missing? Suggested brake fluid change, filters, etc…
Like a college kid can afford all that. It was just to scare her into needing more repairs. We had a mechanic go through all that before she got the car. We are not happy. Talked with the manager — he claimed no wrong doing.
I’m certain they must have regular clientele that they treat wonderful, but if you have out-​of-​state plates… BEWARE!

I have been a customer of theirs for about two years and they consistently deliver great customer service and quality work at a great price.
I just had work done and when I went to check out with my coupon for $ 20 off, the gentleman working the counter said he had a better one and gave me the discount for $ 30 off.
They will also work with you regarding what you need vs price. They seem fair and honest and it is in a great location for you to walk to get food or go shopping to kill time!
Tip: Call ahead to see how soon they can get you in so you don’t have to wait if it’s busy. You can also make appointments which gives you priority.