Roger Dean Chevrolet Inc

Guys made me feel like I was at home and did a great job with all my needs. Has a mom and pop type feel to it vs some of these other corporate places. Will recommend them and use them again.

Go and see Calvin. He’s amazing & will get you the best deal. The service was excellent, all the staff was courteous & my wife loves the car.

I brought my car in for some recall service to be performed. My appointment was scheduled several days in advanced and I arrived for my appointment on time. When I arrived I stood outside and waited for nearly 10 minutes before someone addressed me. Once I was addressed the person looked up my appointment with ease but informed me that I need to wait for the service agent in the other outside booth because I was scheduled to deal with him. He told me he would inform him and asked me to be patient as it would be just couple more minutes.
I stood outside and waited patiently but nearly another 10 minutes passed and I still was not assisted. Two more cars came in after me and they were immediately addressed by the service agent I was waiting for. It’s now been over half an hour since I’ve arrived and finally he asks me if I need assistance. I informed him that I had been told to wait for him to assist me. He apologized but then informed me that I didn’t have an appointment. I showed him my confirmation email for my appointment and he tells me that he still can’t find my appointment. He asks me to wait inside and he will add me to the schedule.
So I waited inside and he quickly comes and tells me that it will be about two hours and asked if I wanted to wait or a ride home. I told him if it was two hours I would just wait. I arrived at 10:00a so I figured I would be done between 12:00p and 1:00p but I was mistaken as it wasn’t until nearly 3:00p that my cars service would be completed.
This isn’t the first time I’ve had recall work performed on my vehicle but it my first experience with Roger Dean Chevrolet. I actually was expecting that someone would come and offer to show me some newer model vehicles and offer me a trade in value for my current HHR. I must admit I am only slightly disappointed that didn’t happen as at that moment I was in a position to purchase a new car but I was hoping someone may have still made the offer as I am interested in possibly getting a 2016 Chevy Malibu within the year. It would have been nice to see it and be offered some information on it.
What I can tell you I was most disappointed about was that once my service was complete nobody offered to disclose the results of my multipoint inspection. I had to ask for those results only to be told that I would need to speak with with person whom checked me in in the first place. He couldn’t be found by me so I never got those results. A service light on my dash appeared a few days before and it would have been nice if that was discussed with me. It would have been a repair I likely would have paid for. Also based on past experiences at other dealerships, regardless to the fact I was getting warranty work performed on the car, the dealerships have always provided me with a complimentary vehicle cleaning. It’s a nice touch that I have always appreciated.
All in all, none of my expectations were met except the warranty work was performed. I am giving a three star rating because at least my vehicle didn’t leave any worse than when it was brought in.

Friendly service as always. Even with the rainy day, Oil change/​tire rotation was done within a reasonable amount of time. Glad I made an appointment!

Love how fast the service department had my 2003 trailblazer fixed and ready to go. Jeff in the service center understood how I was on a time crunch for having my SUV back. Everyone there is very helpful. I also had an oil change and they are cheaper then one of those drive up places. I will be going to Roger Dean for now on for my oil change. Keep up the great work and great service.

A Chevy Is A Chevy So There Is Zero Reason To Buy Or Service One Here.
Service Advisors Come And Go At A Brisk Pace. The Work Always Takes At Least 50% Longer Than Promised And They Constantly Are Trying To Push Some «Special You Don’t Need»
Your Car Will Be Returned Eventually. Your A/​C Setting Will Be Blowing Full Force On The Coldest Setting. Your Radio Will Be Blaring On A Station You’ve Never Visited. You’ll Be Coached To Answer Their Survey With «Completed Satisfied»
Also Forget About A Ride Home! You’ll Grow Weary Waiting. The Bus Is Faster! Avoid Roger Dean Chevrolet! Don’t EVEN Think Of Patronizing This Fundamentally Incompetent Business!

Oil change and tire rotation in under an hour gratis. Geoff Bailes, my Service Representative was, as always, terrific and offered better service than I had with Mercedes Benz for 25 plus years. Big fan of Roger Dean, now waiting to order 2017 Volt.

I recently leased a 2015 Trax from Roger Dean Chevy. This was my first time buying a new car on my own and these gentlemen made it a painless process. Props to one in particular, Alex, thanks for all your help!

This place is horrible. Every time we go here we have to babysit them to see when things are ready and why things are taking so long. People take breaks as they should be able to and then the people who are supposed to help out do not. It’s complete chaos and once the work is done on your car, you as the customer have to be the one to ask if everything was okay with the car as they hurry you through the paperwork. It’s a shady shady place.
The only thing good that came out of this dealership is our car. We love our car. They tried to tell me that I can’t get a loan even though I have great credit because I have never made payments on my own which is complete bull as well. Scheming and scheming more is what they do. And lastly but most importantly after telling them not to run my credit more than once for fear of it taking many hits while they were trying to find financing. Again I have awesome credit. They ran it THIRTEEN times. This really messed with some of our plans and we were starting a business. So when we reached out to roger dean to see if they can fix these 13 hard inquiries they didn’t call us back. Then they did write a letter for us to the banks because we asked many many times. Woohoo we got them to do so emitting but that still didn’t help much and it was like pulling teeth to get that. We had to call them a million times. Then they wouldn’t even try to get the inquiries off for us. We had to call all the banks. We got maybe 2 or 3 hard inquiries off by calling all the banks for about 6 months. I complained to managers at roger dean who also didn’t call us back.
If I could give them 0 stars I would.

I came in two times already to do the service on my Camaros. i brought the second on in. Tony in service was great and explained everything in detailed. he helped me correct some missed issues in my past services that probably saved me some headaches and dollars. the sales staff and the service staff both were very friendly and attentive. great to have a dealer still going the extra mile for the customer. ps love that Vet!

Went there to get my outlets checked. You know the ones where you plug in your phone charger. They initially said it was the fuse because they never have issues with them. After literally 2 hours of sitting in their lobby they come and tell me it’s definitely not the fuse. That they replaced the fuses and the outlets still did not work. It would cost $ 112 for a diagnostic test and then I’d have to pay for the part. Not to mention I was leaving in two days for a 13 hour road trip to Tennessee with no way to charge a phone for emergencies. Because they let me sit and wait until after closing time for them they said they couldn’t help me that day and to come back. I had already taken off work for the first visit. So the next day at lunch break I was complaining to a friend about my frustration with the outlets. He asked to take a look and of course I said yes. It took him literally about 35 seconds to pop open the fuse box and tell that the fuses were blown. He replaced them in just a few minutes and everything is fine. I will never, ever go back to Roger Dean or buy another car from them. To be honest I don’t even think that they looked.

I’m from NY and have a house in the WPB area. I’ve been spending a lot of $ on car rentals. Decided I wanted to check out a new car lease as an option. Checked out Unilocal and decided to visit this dealer and ask for Rob Hetzel because he was mentioned positively in a prior review. Well the prior review was correct. It was a pleasure working with Rob and the team. No high pressure. They gave me a price and didn’t press with the «are you ready to buy today».
When I went to 2 other dealers, I couldn’t get a real price unless I played a game with them. They only really wanted to work if I told them I’m ready to buy. I don’t like that stupid question. So I played along just to get a benchmark, I said I was ready to buy. Turns out the #‘s at Roger Dean were good and Rob and the team was a easy to work. As a result they got my business.
I’m very happy with the delivery and operational instructions given to me at delivery.

I’m honestly so happy that I bought my car at Roger Dean Chevrolet. In looking for a car to purchase, I had gone to several car dealerships to do my research, from Miami to Fort Lauderdale to West Palm and several Carmax’s, and ended up being quite happy w the fact that this dealership was the one I purchased from (they even offered me more money for my car than Carmax). Everyone there from Jeff, Tom, Rodney, Marlon, Calvin, everyone was so polite and helpful in making my decision not pressuring me to make a decision I would absolutely buy a car there again.

My brief dealings with Roger Dean Chevrolet were via email and phone, and thank goodness, because the lack of professionalism among the family of hot heads who work at this dealership would make me hesitate to walk through the doors in person.
I’m shopping for a new car and received a good offer from another dealer, so I scoured all the nearby dealerships for comparable cars to see if anyone had a better offer. I found one such car at Rodger Dean, and submitted a request for info via their website.
I received a reply from Thomas Bond, who basically told me that the price on their website was their best number and «you are welcome to shop elsewhere.» I was surprised, because this is the only dealership I’ve encountered that won’t negotiate, and the published number wasn’t competitive relative to other dealerships.
I wasn’t sure if this was a negotiating tactic, so I wrote back explaining that the number wasn’t competitive and concluded:
«If Roger Dean is a dealership that refuses to negotiate on a 2 year old car that’s sitting on the lot taking up selling space, just let me know and I’ll take my business elsewhere. There is no sense wasting anyone’s time. But if you want to sell this car and get it off your lot and off your books, give me a number I can work with, and let’s make a deal.»
About 20 minutes later I received a nasty voicemail from Mike. Apparently Mike is Thomas’ father. Mike was pretty pissed off, he called my email «adversarial» and told me several times that they «don’t need to sell a car» and suggest that if I wanted to ‘discuss it further’ I should come see him face-​to-​face, in an aggressive tone that suggested «let’s step outside.»
Perhaps Thomas isn’t cut out to be a car salesman, if he needs his daddy to call and yell at every customer who doesn’t buy a car from him…
***
9÷5÷14
I responded to the comment from business owner Jack S., both on Unilocal and via email, but he has neglected to write back to me. Unprofessional behavior seems to be top-​down at Roger Dean Chevrolet.
***
10÷22÷14
I finally got a response from Jack, who said, «We have reviewed and discussed the issue that you voiced several times over in our manager meetings and our General Manager, Jeff page, has had discussion with Mr. Bond about the claims.» That was all I got from Jack.
Then, two weeks later I got calls and emails from Brandon Orlando, Customer Experience Manager, who wanted to know if I was «totally satisfied» with my experience at Roger Dean Chevrolet. Apparently he was completely unaware of my experience. He must not be one of the «managers» in Jack’s «manager meetings.» So I shared my experience.
You would think that’s the end of it, especially considering it’s been 2 months since my experience. However, I STILL get unsolicited marketing calls from Roger Dean Chevrolet at least once a week. Sometimes twice a week. Each time from a different sales person, and sometimes trying to sell me a different car. Every time I ask to be removed from their calling list, and they apologize and hang up, but a few days later, BOOM, there is another call. I can’t help but wonder if my cell phone number is written on the bathroom wall, «For a good time, call Christopher M.»
At this point in time, I’m beginning to feel harassed. I can’t help but wonder if this is retaliatory for my negative review. What does it take to stop getting harassed by Roger Dean Chevrolet???

One of the best car buying experience Ive ever had. My sales associate Vincent Gatto made this transaction fast, easy and affordable.
Thanks Again,
Dave T
Boynton Beach, Fl