Citizens Bank

About the branch: it is in a small shopping center with good parking option. I have been there two times and there was now crowd on Saturday mornings.
I’m a legal alien working here as specialist.
I opened a checking account one week ago here mentioning that I need online banking and I also need to regularly send transfer to my account in Hungary.
The guy was kind but didn’t give me much details about my options and conditions.
Today I was again there to activate the online banking. He was kind again and when I asked that can I do the wire transfer on online bank he nodded and said yes.
However, when I tried to use my online banking I couldn’t find any function to do it. I called customer support and they said there is no way to use wire transfer online at all. I have to go to the branch.
Come on, Citizens, are you living in the stone age yet ?
In my small Eastern-​European home country started the capitalist development only 20 years ago the online banking is much more sophisticated and sending wire transfer (even international) is a standard feature 10 years ago!
I can’t believe that I should go to the branch, wait for the line and write on stupid form here while I can do it online in 30 seconds at home! It was even impossible to send wire transfer within the US to another bank, I can only transfer money based on a check number. Actually, I don’t understand the popularity of those stupid checks at all… clearance is slow, easy to fake, easy to loose, needs personal interaction…
I will close my account and try to find an another bank that able to perform such a simple task.