Verizon

I’ve been to this verizon store to start my plan and several other times and always have had great service. Jess has helped me twice when I’ve had phone problems and has made the experience less stressful and she is always very nice. I’d recommend this crew to anyone looking for help with their service or phone.

The good things I can say about this store are that it’s well located, very nice inside, and has a great selection of merchandise. I went in on a Saturday afternoon and it was extremely busy. The manager, Carlos, was very friendly and helpful — he asked me what I needed, put my name and phone number in the queue on his Ipad, and told me it would be about an hour before someone could help me. Not to worry; I had other errands to run, which I did, and got back to the store just as my number came up.
This is where the experience got bad. I went in there to pick up a new Iphone 5S, and I knew exactly what I wanted — phone and plan — I researched this all in advance, and said so. I get that I’m middle-​age and not a hip college kid, but the saleslady who «helped» me seemed to think this meant it was necessary to ask a bunch of questions to make SURE that I really knew what I wanted. Finally satisfied that I actually had a clue, she disappeared to get the phone, and also came back with an armload of optional accessories, and I got the hard sell on every one of them, and this extended to the data plan as well. A few snippets from our conversation:
Her, after I told her I didn’t want to add insurance to my monthly plan: «A $ 600 phone and no insurance. Ooooookaaaayyyyyy…» Shaking her head at the same time.
Her, after I told her that I didn’t need a huge monthly data plan, because I was using the phone primarily for business applications, and wasn’t going to be streaming a bunch of video or music: «Are you sure you really need an Iphone?»
She implied that I was foolish for not wanting to buy one of the optional protective cases for the phone.
The woman was just insulting, and if I wasn’t in such a hurry to get the phone, I would have just walked out. I came within a hairsbreadth of asking the manager to place me with another salesperson. In the end, I just gritted my teeth, got what I needed, and fled the place. I would never come back here. I’ve been a Verizon customer since this company was known as Airtouch Cellular, back in the 90’s, and have never been treated with such disrespect and disdain by their reps or in their stores. As a businessperson myself, I’m aghast that someone would hire such an ill-​bred, ill-​mannered, unprofessional salesperson.

I had an unfortunate experience at this West St. Paul Verizon store. I’ve been to this location many times before with great comfort and satisfaction. I had a question about my email not working on my IPhone after the #7 upgrade. I had first stopped at the Rosemount store and they were very professional and polite but needed to recommend going to another location that provides more technical support.