Roto-Rooter Plumbing & Drain Services

I recently took advantage of Roto-Roooter’s services for a clogged shower drain. I was able to call at 9pm and reach a person which was nice. He asked if I needed someone to come out ASAP as I can only imagine what that would have cost. Instead he offered they could be by between 10am and noon the next day.
A nice plumber named Gary showed up shortly before 10am and snaked our drain resolving the issue. The price stung a bit at roughly $ 270 after a $ 40 coupon, but his work and the results were very welcome! He mentioned several times that I had a 6 month warranty in case the issue returns which I appreciate, but hope I won’t need to use!

I will preface this review by stating that I am so freaking sick of dealing with the bowel issues of my humble abode. Hubby wants no part of this so I am left to my own devices.
I get a wee twitch when I start to see back up in my basement drains. From past issues I know that sometimes my drains are just taking a break from doing their jobs or are ready to go on strike. Wildcat it was!
This always occurs on a weekend. If you have read my posts you know the plumbers that I detest. There are many with many opinionated suggestions.
Roto-​rooter came to mind. I knew my drains needed a snaking. I know very well the internal workings of my home. Filled out an application online for a Saturday visit and was contacted within 20 minutes. Tech showed up with his snaking apparatus within the next 30 minutes.
I found a $ 40.00 coupon online. For this type of service. However my freaking new printer is on Holiday so I had no way to print this out. Tech indicated no big issue, he would accept coupon because I had mentioned it. Life always should be so good!
Bottom line, end result… I am so happy! The total bill for a Saturday job came to $ 299.00. With a warranty! I’m happy.

I called Roto-​Rooter again because my sump pump, which I had bought from another plumbing firm, quit on me. RR supplied me with one that is far superior, and it made me realize that I really never had a sump pump that was effectively installed before. RR employs some of the best plumbers around. [edit – I guess this sounds like a freudian slip, but it’s the truth.]

This is the second time I have used Roto-​Rooter and both experiences have been great.
This time the service tech was Ray F 3127 who was quick courteous and professional. Actually was able to come ahead of scheduled which was a big plus.
Definitely recommend them.

This was my second call to Rotor Rooter in a few months. The first time was to replace my sump pump. They were so nice on the phone, and the plumber came right away. I was so impressed with the services, I called them today when my toilet stopped working. Its a Saturday, and I full expected to wait until Monday for service; but I was told someone would be out in 2 hours! The plumber Gary was great, nice, helpful and efficient. I used to use a guy who house repairs as a side job, but he was very unreliable. It may cost more to use Roto Rooter, but it’s worth it.

Laundry pipe was clogged and would back up water every time I did a load of wash, called roto-​rooter and they were at my house in half an hour. I live in south buffalo, and their location was west seneca NY, so that was quick. Got the job done fast and right.

Clog in the main waste line which caused a slight back up. Lance (technician) explained the problem, likely causes, and potential solutions to prevent from recurring. The service was on time and the price is what I expected for an evening service call. Lance was very courteous and informative even though he had to trek out Hamburg on a Wednesday evening!

Price was 286 for to snake the drain which was a bit high but the service was great and they came on a sunday morning to do it. I live in Buffalo NY but when you call you get a national service to connect you. Great customer service!

Price was a bit steep, in my opinion, to have the main sewer line cabled from the clean out (outside-​in front of my house) to the street. However, the technician was very professional and very clean and a second cabling of clogs was guaranteed within 6 months.
The clog in the main sewer line was fixed within the hour and the tech informed us of what he suspects was the cause and thought that it would clog again for sure. He seemed to think that the line was disconnected and scheduled us for a complimentary camera service to see what was actually happening.

So of course we had a clogged toilet on Thanksgiving morning. Of course it’s never clogged in the 2+ years we have lived here. Of COURSE we have more than 20 people coming over today for T-​Day festivities! I plunged and plunged no no avail and then finally gave up. I checked to see if Lowes would be open (this is 7am at this point) and of course they wouldn’t be nor would I know what to buy to fix this.
On a lark, I called the local Roto-​Rooter phone number and someone at the national call center actually picked up! They took my info and said someone would be there by 9am. I thought this was a joke. I had no hope that anyone would show up and was just resigned to sealing off the main bathroom and praying that almost two dozen people would make do with the small half bath.
At 8:30am the doorbell rang. It was the Roto-​Rooter man! I still thought it was a joke but he was dead serious about being a Roto-​Rooter man and managed to auger our toilet and get it back to happy and flushing in no time. He wore little plastic things on his shoes, was wicked courteous, and left absolutely no mess. Totally saved the day this T-​day and I won’t hesitate to call them again.

If you can, avoid this «drive through fast food» plumber. It’s sad that this chain can charge ridiculous prices but give you sub par and completely idiot minions masquerading as so called «professional plumbers.» I needed some work done on water lines in my house for my washing machine. Guy who came out was clueless and a complete dolt. (Think about it, if a housewife knows more than a plumber who charges $ 150 for a hour than maybe you should not hire this company.) 1^st plumber messed up the job, 2^nd guy they sent out never showed up and the 3^rd try a trip to Home Depot and watching YouTube videos MYSELF got the work done. Save yourself the money and try to find a local plumber and not a «chain» restaurant of plumbers. Your credit card will appreciate the hunt.
Oh and stupidity sure does run rampant in this lack luster world of so called «customer service.» Yep, good job there Roto Rooter!!!

The representative on the phone was great. He told me when the technician would arrive and was very courteous. When the technician Chad came, he was very thorough, arrived on time, and solved my problem efficiently. I ended up needing a new sump pump.

My 100+ year old house was vacant for at least two years before I moved in and I have had multiple problems with old clogs and cast iron pipe drains being rusted shut. I’ve called Roto Rooter several times and the staff at both their office and that is sent to my house has always been extremely professional, friendly and fast. They explain in detail what they are doing and once they’ve assessed the situation in person always ensure you understand the fees associated with certain projects BEFORE they undertake them.
They have easily been the most consistently jovial and reliable tradesmen I’ve dealt with over virtually any other (electricians and roofers who haven’t showed up for appointments or returned phone calls, furnace maintenance persons who were on personal phone calls the whole time they were at my house, a phone company guy who asked me out on a date, or a variety of other unprofessional behavior).