Bisson Moving & Storage

Bisson changed a stressful move into a HORROR! Bobby Cooper was the only one who gave us any confidence, but unfortunately he is the salesman. Our move was interstate with most things going into storage for several months. The move cost us about $ 15,000. What we experienced was severe damage to one important piece of furniture, a good lamp crushed, breakage of a number of items, and the total disappearamce of a number of things.
We had Bisson do a lot of the packing but I wish we had not. The four packers were at our house 2.5 days and we could not supervise them all. In spite of our labeling things which were not to go to storage, things went into storage which should not have (including a 5 pound bag of onions which rotted) and things were later delivered to us which were meant to be in storage. Loading a custom built armoire into their truck they totally ripped off and smashed the crown molding which has cost us $ 500 to repair. They put a good lamp in a box without padding and crushed the base. All of my husband’s suits, good slacks, and sport jackets were dumped in a box (not a wardrobe box) and things were thrown in on top. After four months in storage, the clothes all needed a trip to the cleaners. Boxes they packed were incorrectly labelled, for example a box marked «very fragile» contained a plastic laundry basket while some good china was not even marked fragile.
When things finally were delivered from storage, the crew was incompetent. Boxes were placed in the wrong rooms in spite of labeling so unpacking for us was a nightmare. They damaged some freshly painted walls and would have smashed a light fixture had I not screamed. I had tried to protect an expensive new king size Tempurpedic mattress with an old sheet but they insisted that it would be carefully wrapped. It was, BUT the day they moved us in, that mattress sat unwrapped on our driveway for hours and when it came into the house had dirt stains on it which I have not been totally able to remove.
As we finished our unpacking we realized that a number of things were missing. A kitchen box never showed up which contained all kinds of kitchen tools. A collection of large yard items also disappeared.
We called Bisson repeatedly and they said they could not locate our missing items. When we complained about damages, they told us to fill out a claim form which we refused to do because our issues were their incompetence not normal breakage. We were referred to their «Quality» manager who called several times then went on vacation a couple of months ago and we have not heard from him since. We protested part of their bill with our credit card company so have recovered some money, although I think we have lost more than that.
I would NEVER use or recommend these movers!

One of the worst moving experiences ever. We had a 2-​part move (moving out of 1 location, storing our property for a few weeks, and then moving into another location).
1. move #1 — almost comical except we had to pay for it. one guy walked around and talked the whole time, while his partner did all the work. the talkative fellow was interested in the design aesthetic of the house and included his comments in his dialogue. when asked, when they would be done, all of a sudden mr. chatty clammed up and responded, «we’re done when we’re done». needless to say, we had a confirmed price over the phone, and of course the price in the end was nothing close to that.
2. move #2 — 3 young guys — to be fair, all very enthusiastic and professional. no complaint about them.
3. damage — we took out an insurance policy — the minimum deductible was $ 250. an item was not just broken, but crushed. it’s value was less than $ 250, so we ate that one. we understood that there was a deductible, but after appealing to the head office, complaining about the overcharging of the 1^st move, and the poor service, we assumed they’d make an exception and cut us a break. they instructed us to put our claim in writing — which we did — and then we received a letter in the mail from them saying our claim was subject to $ 250 deductible, so we were out of luck; you’d think that they’d just say that over the phone without the need for us to spend more of our time & $ on this matter with a predictable outcome.
4. quote — we received a quote over phone. and as mentioned earlier, they missed that by a long shot. it took numerous calls to get some (but not complete) resolution. in the end, we paid more than they quoted.
basically, DON’T use this vendor. we are communicating this to our colleagues in the real estate business. if for whatever reason you do end up using them, GET THE QUOTE IN WRITING. but even so, you’ll be fighting with them in the end.

My wife and I used Bisson for our recent move after their Sales Rep Bobby Cooper visited our home and gave us a listing of many options. He was professional, courteous and polite. He made it a point to provide us with pointers for how to pack certain items to maintain their safety and to save us some money. Our move coordinator, Michelle Lugar was detailed and attentive and ensured that we were fully aware of what to expect when the crew came over to pack and then to load the cargo.
We had the pleasure of working with AJ, Bobby (different Bobby!) and Dalton for the move itself. I would strongly recommend them to anyone looking to move. They were efficient, pleasant to be around, and extremely talented at what they do. We had a 4 bedroom home that they had fully packed and inventoried in about 5 hours, and then fully loaded on the truck the next day in about 3 hours. They were phenomenal.
I cannot recommend Bisson highly enough. They are a well run shop with great folks at a very fair price.

Approximately 2 weeks ago, I called to make arrangements to have a visual evaluation conducted for a moving estimate (cross country move). The first call was amazing, the person helpful and I was confident that I had found a great company.
The day the person was suppose to arrive at my home, I had not received any reminders or confirmations so I called Bisson. They stated that I was supposed to call them back to confirm and I never did. Strike one.
The person on the phone created another appointment. The day before the appointment, I was advised that the person who conducts estimates was going to take a long weekend with his family and we had to reschedule.
Yesterday I received a call (day of appt.) and the young lady asked if I could be home by 1:30. Our appointment was scheduled for 3pm. The guy conducting the visual estimate was in my area. I told her no as I was working and we agreed upon 3pm. Approximately 10 minutes later I received another call that the guy could not make my appointment at 3pm.
At that point, I told her that we were DONE.
Bisson, you just lost $ 3500 — $ 4000 for hiring the wrong people to handle phone calls, schedules and provide decent customer service. On top of that, I learned that I was given incorrect information on the first call.
I do not like writing negative reviews and try to focus on the positive, but in this case, I can’t. Moving is a stressful time in a person’s life. Thanks for adding to the stress.

I would never move myself ever again after working with Bisson. This company, from the estimation, to scheduling, to the guys who moved us and even Amanda in the office, were a treat to work with. Even though we had a couple of casualties (one glass broke and a door scratched), I’m sure the police and fire department would have had to be called if I moved ourselves… THANK YOU BISSON!

We were very pleased with Bisson Moving as our moving company last December 17 – 19. Everything happened painlessly, pleasantly and efficiently. All our belongings were packed carefuly and thoroughly and nothing was broken or missing. We would hire them again, in a minute.

Bisson is an Atlas hauler, I booked thru Atlas, pickup by Ace of Maryland and they were ok, then my goods were transferred to Bisson for the haul to Florida. on June 15 Atlas estimated pickup of ⁶⁄₂₄ and this was true, then my goods were transferred to Bisson with an estimated delivery date of July 2, 2014. I kept calling Atlas checking on the progress and then on July 1, Atlas said the new delivery date was July 8. I had prior arrangements to be in New York on that week and as a result my goods went into storage and the Bisson driver insisted because it was into storage I had to pay an $ 200 fee per their contract. Yep their fault they are late and I had to pay more, I called the driver on 7÷8÷14 and he never returned my call. Totally unreliable and unprofessional DO NOT USE