Rowe Hyundai

I recently bought a car from this dealership, and it was a pleasure to conduct business with them. No pressure. Knowledgeable. I would recommend this dealership to anyone shopping for a vehicle. You are treated like people, not a sale.

Another 5-​star experience at Rowe Hyundai in Westbrook. We’ve had a multitude of problems with my husband’s dealership, especially recently (review to come!), so the excellence at Rowe Hyundai stands out even more for me:
I used the night-​drop slot to drop off my car for a state inspection and oil change on Monday. At 8:15am on Tuesday, they called me on my way to work to tell me everything that needed to be done on the car to pass inspection. They also let me know that in a few months I would need to replace my front brakes, gave me an estimate of cost on some other repairs that I could wait a month or two to complete, and told me they’d call me back when they were finished with the oil change, small inspection repairs, and a safety recall.
Not only did they call a few hours later to tell me it was ready, they were great about working with me to pick up the car. When I arrived to get her, she was freshly washed on the outside and the floor was even vacuumed. LOVE IT!
The other awesome thing about Rowe is their Owner Advantage program which lets you earn cash rewards and free oil changes. I’m not sure if this is available to everyone or just if you buy your car there, but I have had a good handful of free oil changes over the years!
They have finally completed most of their remodeling project, and Hyundai now has its own service center rather than using the Ford side of the dealership. Make sure you go to the right entrance!

Horrible experiences (3). I purchased a new Hyundai last Aug and have had it in 3 times for service. The service department is terrible. The people are nice but the quality and attention to detail is not there. Sadly leadership doesn’t seem to care as I tried numerous times to talk to the SD Manager and after my initial call he never returned calls. My most recent experience was for a scheduled inspection and mileage service. After waiting an hour I questioned the guys at the counter and apparently my car had been forgotten. Following a lengthy discussion with one of the guys, none of them wore name tags, he comped the service, which was appropriate and appreciated. The service or lack there is is not acceptable. I will never purchase another vehicle from Rowe and will travel to either Saco or Brunswick for future service.

I actually like to process of buying new cars, with a twist and Will Valle rose to the challenge and I’d highly recommend him if you are looking for a new Hyundai in the greater Portland Area. I started with 3 dealerships responding to an internet ad, and Will was the first one who took the challenge and ran with it. He has a great personality, knows his stuff and was a pleasure to work with. I’m more than pleased with my Santa Fe (repeat purchase) and would highly recommend you talking to him if you are in the market for a new Hyundai! Thanks!

Trying this again, as it took me quite a while to type out, and Unilocal filtered it for no reason. Here it is again:
Great experience!
I live over 1,000 miles away from Maine. But I had a terrible time finding the car I wanted in manual transmission, and this search led me to Rowe Hyundai.
I have family in Boston, which made this purchase possible, in case you are skeptical.
I dealt with Scott, the internet sales manager at Rowe. The price quote was VERY competitive, and they were up front about any additional fees.
Overall, it was a great experience. No tricks, games, or hard selling of additional items. The price I paid was excellent, and I drove the long road trip home a happy customer.
I would highly recommend Rowe to anyone who lives even remotely close to Maine.

Great place.
Salesman:
–listened to what I wanted
–allowed me to test drive 2 vehicles without any questions asked
–great service
–has free car wash when you purchase a vehicle from them
Con:
–unfortunately, the car business prices has grown a lot more than what I had expected & I left w/​o a vehicle.
Recommendation:
When the time is right, I will return here. Very trustworthy.