Sullivan Tire & Auto Service

I have used Sullivan Tire for my car inspections, tune ups and oil changes for many years.
They have always been very accomidating to my schedule and would update me on the phone if their original quote/​analysis had changed or when I could pick up my car.
Today a lady came in and said she thought there was a rat in her car door and asked if they could find it and get it out! (I’m not joking). They were really nice and took her car in and spent a while looking through the car. It ended up being that there was a rat nest in there but no rat. :)
Anyway, they will bend over backwards to help and do what they can for you.
A lot of people complain that they overcharge but they have always been honest with me. Sometimes the problems do cost money to fix even if you don’t like it.

Dont trust their shuttle service. They left me waiting for 45 minutes after I was told twice they would pick me up. Never showed.

I came into this shop for a state inspection. I was immediately told I had «2 bad tires!» They asked where I purchased the tires. I told them I purchased them from the Sullivan store in Portland about 6 months ago. They quickly changed their story to say I only had «1 split» tire that needed to be replaced. Definitely not street safe. They blamed the manufacturer… okay, I understand.
They next told me I needed new struts because «1 is blown.» Being that my car is very well taken care of and drives smoothly, I questioned it. They said I cannot get my inspection sticker until I have new struts and they quoted me $ 800.00. Yes, I am a girl. I drive a nice car, I have a coach purse, wear expensive jewelry, and typed on my MacBook Air to waste time while I was there. Money is not an issue and I seem vulnerable when it comes to automobile knowledge. However, I am not dumb. My education is in medicine, not automobiles. Still this does not make me dumb. I refused to make the purchase there because I did not feel confident with all the whispering going on. I took my car to the dealer 2 days later and guess what!?! It needs nothing! The struts do not leak!
Only a horrible business would try to take advantage of a person! I wonder if one of my male colleagues had brought my car in, then would have been lied to also?

They were going to seriously overcharge me on some work /​I went to ford for a second opinion and saved $ 1000. That says it all

Great service, Mark and David very pleasant when entering the garage. Waiting area has a nice smell no oil or gas smell. :)

Steer clear unless you like to throw money away. Spent $ 1300 on a car that’s not fixed. Choose location as I broke down in front of it and had used them for tires in the past with okay pricing. Not only did they mark up local tow charges from $ 65 to $ 89, but parts were marked up on average by 60%. Paid $ 480 for a $ 209 O2 sensor more than a 100% markup. 10−15% would be okay, that’s fair business, but this was nuts. Thought labor was inclusive at that price but noooo. Picked up car and check engine light was still on and car still over heating. Was informed to make another appointment. I left message for manager to call me and 4 hours later, was told too bad, I had the choice not to accept the quote and have work done. He didn’t feel the mark up was too much and noted that he’s gonna call napa and the tow company to tell them he’s not doing business with them any longer. Like I care. It’s about me, the price I was charged, the fact that the car was not fixed and I relied on the advice of «professionals» to act on my behalf to fix my car. That is the definition of a trained mechanic, in my book. Never again. Same with tires. Charlies in gorham has my business for that and I’m still with carters auto repair as well. Tow would have been more, maybe not, but my car would be fixed especially at that price.