Parcel Center Inc.

Let me be blunt… The owner is a JERK!!!
I can’t believe I was treated so rudely. I was made to feel like I was an idiot because I did not know some UPS shipping policy. I was treated like I was disturbing the owner by being there. I will NEVER go back. I had heard stories before of his rudeness from a neighbor but hey, perhaps it was a bad day. Nope, that’s just how it is in this pathetic excuse for a business. The sign is falling apart, it’s filthy inside and it has rude service. How is this place still in business?

I have been doing business with this place for many years. The owner is a strong supporter of local, small businesses. He is excellent with shipping strategies and packaging ideas to help save you money. At times he may come across as being stoic or rude, but trust me he is neither of these. He is all work and will focus on your shipping efforts with complete professionalism. I think some customers feel that they must be catered to in all situations and be treated like honored guest. This is not the place for that. This is nothing more than a professional and well maintained shipping store. If you expect to get your ego massaged while you wait in line. you wont.
Further more, I have had many situations where products have been returned for various reasons. The parcel center handles these situations with perfect delicacy and excellent follow-​up. On several occasions they would re-​package and re-​send with out ant additional cost even though it was probably my fault for sending the item to the wrong address. Additionally I have had many, many customer complements after I shipped something about how well the item was packaged and how fast it was received.
All and all, I have had nothing but excellent service from The Parcel center for many years and I will continue to go there for all my shipping needs.

Okay I own my own business in Westerly and have known Arthur for many years now. He does a lot of extra work and many times has reboxed items in order to save me on shipping. Since all of the shipping is something I am returning to be repaird/​replaced this helps. Occasionally I am shipping someone’s bike home and this is where he really shines-​large packages. He is an expert in getting it down to size. These savings get passed onto my customers so they end up saving money too.
I Am also fully aware that Parcel Center doesn’t take prepaid ups items as a matter of course. I get it, the location doesn’t get paid to do it so why do it? When these instances come up I either give the package to my UPS driver when he comes in or drop the box off at staples. Arthur’s many instances of excellent service outweigh not taking relabeled packages for me.

If I could give zero stars, I would! This place is AWFUL. I have never been treated so poorly while trying to ship a package. I went into the store to return something toAmazon, using the exact same box it was shipped to me in, and using the label provided by them. The man working there proceeded to reprimand me for having the improper box size and then shoved a form at me to fill out and left me at the counter. When I asked if this was all set, I also told him that I had made the same return at a UPS store in Providence with no trouble. His response was very sarcastic. He wouldn’t give me a receipt, either. I told him he shouldn’t take out his anger about these companies on his customers, as we are often not familiar with the ins and outs of shipping, and trust the companies we use.
He was a miserable individual, and I will never give him my business again, and you shouldn’t either!

When I have dropped off items here, unfortunately I am greeted by a very grouchy owner/​operator each and every time. I’m not sure if I am misunderstanding the temperament of this person or ironically catching him on a bad day-​I unfortunately feel like he hates his job. I wish I went in once and it was a completely different experience, but it hasn’t happened yet. 95% of what occurs in a shipping center is customer service interaction, 5% is the actual details of the shipment.
Either way, I now drop off UPS items at the local staples and FedEx items at the storage shipping center up the road… for everything else, I’ll use the post office.

The Parcel Center is really not that bad.
There’s usually only one person working at a time so it can get really backed up if you’re in a hurry. The owner isn’t too outgoing but he’s helped me ship some difficult items over the years. I primarily use them to ship UPS after the post office mangled a package of mine with no recourse.
They outlasted the UPS store that was in the area so they must be doing something right.

I would give zero stars if I could! I have never been treated so rude by a business in my life. Ever. I went in to see if they took prepaid authorized return packages because I needed to drop off my return at an authorized UPS center.
I vaguely remember visiting a very long time ago and them not accepting some type of packages so I wanted to make sure before I stood in a line of ten people. It is the holidays and it was busy in there but that is NO excuse for the way I was treated.
I walked in and walked to side of the line because it was all the way back to the door. I stood to the side and waited for someone to acknowledge me to no avail. Both workers were dealing with other people but they should still acknowledged other customers standing in the store. Finally, I said to the man behind the counter «excuse me, do you accept UPS authorized return packages?» He just rolled his eyes hard and ignored me. I said again «do you?» He then look at me and said «wait your turn!». I then said «wait my turn in a line of ten people to find out you don’t actually accept them? It’s a simple question and if you don’t I’ll just go somewhere else.» He then took a piece of paper out and slammed it down on the counter «fill out the form!» I did walk up to the counter muttering something I’m sure wasn’t exactly pleasant grabbed the form and then started to walk back to the line. I realized half way back that I did not want to give this man any type of business at all or even waste my time with someone so rude. I threw the paper on the floor and said loudly «forget this I’ll got to staples» and on my way I went.
This man was completely obnoxious and I can not believe he actually runs a business like this if he is the owner. If he isn’t the owner then the owner needs to do some serious quality control with his workers because treating a potential customer like that is just unacceptable. I know that I will never ever visit that this place again even if it’s the last place on earth to drop off a package or order invitations. I will be sure to tell everyone my experience and I urge anyone to please take your business elsewhere the customer service is vile.
Stay away, far away from this place.