Five Guys Burgers and Fries

My wife and I visited 5 Guys Burgers & Fries in Westford yesterday May 18 (Wednesday) about 7:30 PM. The restaurant was almost empty (3 tables filled). I’ve never been in a 5 Guys Burger’s place so I didn’t have a clue as ot how they did things. I wish I did because I would NEVER have gone there on my own.
The person on the counter/​cash register inquired what I wanted. I told him a «single cheese burger with bacon» with toppings cooked MEDIUM RARE. Then I found out that ALL BURGERS ARE COOKED WELL DONE. I asked «why»? He said that 5 Guys wanted to protect their customers from food born diseases. I told him that steak houses and any number of burger places cooked their burgers rare, medium rare or medium without burning it completely like they do in Texas. The guy at the cash register said that was the only choice. So I ordered the bacon cheeseburger for my wife with toppings and a regular cheese burger for myself. We also ordered a small french fries.
We went to our table (which didn’t sit firmly on the floor — so we moved and reported the table problem to the staff. They tired to fix it without results.
Then I was told that the burgers were ready. My wife went over to pick them up.
We asked which one was ours. I was told the one without a number on it was the first burger I ordered — and the one with the number 2 on it was the second. Thank God for the «secret code» — now I figured out which burger was for my wife and which for myself.
We each opened the aluminum foil covered burger and looked at what we got. The burger was DEFINITELY OVERCOOKED. The toppings were all there — on top of a piece of hamburger meet that was dry as leather. It was inedible. My wife threw hers away and I did the same.
I mentioned the problems to what I thought was the manager who didn’t say/​do a thing. I expect he gets so many complaints that he has given up «trying» to get people to understand «FIVE GUYS» corporation message/​cooking process.
We left. Before we did I asked the manager if he’d place check out the health codes on cooking beef. Cooking a hamburger or a steak rare, medium rare is NOT against the law!!!
We will NEVER RETURN TO FIVE GUYS BURGERS. The food was terrible and not worth the $ 20 we paid for 2 cheeseburgers, 1 small french fries and two sodas.
God help the American Public who tries this and has the experience we had.
TO FIVE GUYS: Fix what’s wrong here — tell people the truth — that you cook your hamburgers WELL because you don’t want to take any chance of a health issue — NOT BECAUSE IT’S AGAINST THE LAW TO COOK MEAT RARE, MEDIUM RARE, ETC.
I would no more wish to visit Five Guys again than I would like to try and swim to Europe from Boston, Massachusetts. God help them.

this time I had the burger with cooked mushrooms and onions just great McDonald’s can’t come close we split small fries more than enough for two. staff was very friendly. he store was also very clean.

Yay burgers! 5 Guyz is always great. This location is no exception.

What can you say? It’s a five guys burger joint. As such the food is amazing and the fries are deliciously greasy. Some of the employees are kind of rude but the vast majority are very friendly and serve with a smile.

Great stuff here. Easy to get in and out. Good food, made to order. It’s delicious and the staff is friendly. Management does a great job because people seem generally happy.
My only complaint is that the floor seems slippery. Kind of a weird comment, but it’s true. It kinda’ feels like ice skating. Someone is going to get hurt on that floor. Bring Yak Trax.

McDonald’s has nothing on 5 Guys.
Really, the star of the show here is not the burger, which is really good, but rather those french fries. With every size order, you get a heap larger than the cup used to contain them.
I only wish they would do the burgers on heat/​timings less than well-​done, but with the quality of the ingredients involved, this really isn’t too big of a deal. You can choose as many or few toppings as you wish and the price remains the same for the burger.
There is an excellent selection of sodas you can choose from at the machine as well.
It’s also nice to be able to grab free peanuts while waiting for your order. The sacks of potatoes stacked up near the door is a nice aesthetic touch as well as being functional.

If you’re craving for a delicious burger or two, this is the place to go.
Some of the best burgers around, and contrary to other burger joint, these guys don’t charge extra for toppings. All the toppings you can dream of (hmm jalapeños), same low price.
Their fries are awesome! And free peanuts while you wait for your order.
I like this place. Although it sometimes get really packed and noisy.
Will definitely go back.

we have had nothing but positive experiences here. The staff goes out of their way to be helpful and friendly. The food made my mouth water, and was so delicious. I love that they now do shakes! Another delicious addition. We will keep coming back!

Great store and great crew! The burgers are always delicious and they finally have milkshakes! Wow!

This Five guys establishment is absolutely atrocious. Growing up in PA, I’ve been used to the employees being upbeat, positive, and generally pleasant to deal with when ordering and conversing with.
The owner needs to realize his manager and staff are horrible, have zero customer service, and drag their knuckles and just don’t give a shit.
Here’s my story:
I ordered a Bacon cheeseburger. And my family other items. Nobody wanted soda so I asked for just a cup of water because spring water wasn’t necessary either. I proceeded to look at the digital soda dispenser and just couldn’t find the tap water. Shame on me, this is on me. So I ended up just picking the closest thing to it. Flavored water for my 6 year old daughter. I didn’t get anything at all for myself and the girlfriend because I didn’t want to essentially get something we didn’t pay for. My girlfriend then went and checked and found the regular water and got two for myself and her. Awesome.
Then, I went to eat my burger and realized there’s no bacon in it. Rather than having them re-​make me an entire burger, I thought it would be the easiest solution for THEM to just refund me the difference. A dollar. So I approached the employee who was sweeping the INCREDIBLY dirty floors, and mentioned that my burger was missing bacon and in a very lethargic and uncaring response, he said «Go to the counter, not me». I tried to explain that I didn’t really want another burger because it wasn’t necessary and that maybe just a refund for the difference was satisfactory, and he responded with «AGAIN.THE COUNTER MANAGER WILL HELP YOU, NOT ME» Ok. Fine. Then as I went back to my seat briefly, I see him go to the back and talk to the manager, and point at us. Then I see the manager roll her eyes. You guys realize there’s a WINDOW on that door, right?
So after waiting in line again, I explain that I didn’t want to create a hassle and thought the easiest solution for everybody is to just refund me the difference for the bacon I didn’t receive because THEY SCREWED UP THE ORDER. So what does the MANAGER say? «Well you didn’t exactly get water over there, but whatever I guess I’ll give you, your refund»
I tried to explain that it was my fault and spent time trying to find it. I didn’t give a shit to try and «steal» a damn water for my SIX YEAR OLD. She didn’t care to hear the explanation though. She threw the dollar at me and ran to the back not even looking at me as I tried to explain it.
I guess I should have asked them to make me a new burger. I guess I should have also made it a point to mention that my daughter didn’t even drink the flavored water, and was sharing my tap water with me. The orange flavored water sat at the table.
I really hope the owner reads this review and evaluates the SHIT staff he has at this establishment because that was incredibly unacceptable for a customer to have to deal with. I grit my teeth and did nothing about this because I wasn’t going to make a scene with my daughter there.
The employees here disgrace the Five Guys name.

Second time I have been here and the french fries were undercooked. I think their oil is too hot and the outside looks done but the center was not. One more chance for these guys.

Ordered Bacon Cheeseburger. Expected two patties. Register guy called back «Two patties!» so apparently he did too. Burger came. Started eating… it had only one patty. It was 8:00 at night so the place was empty so it’s not like my order got mixed up with another. Cook must’ve been hungry. I was already running late (took close to 15 mins to get the food) so I snarfed it and left. Guess I just paid $ 7 for a subpar burger. Bummer. Won’t go back. Avoid this place.

If you want a true American burger look no further. Top notch fries to complement the burger.

Oddly kind of scungy Five Guys. The tough part for any chain is maintaining consistency and this one kind of drops the ball. The soda machine was mostly empty, many options saying exactly that, «empty». I wouldn’t think it was that tough to connect a new box of syrup in the back but apparently it is. The seating area was the dirtiest I’ve ever seen in a Five Guys and the stoned guy who took our order was, unfortunately, a little too wasted to be funny and just annoying. The food itself was ok. The burger was fine but the bacon was a little burnt, they forgot A1 I had asked for and the fries were way undercooked and grossly oversalted, really inedible from my perspective. This is the first time this has happened at a Five Guys I’ve visited.

Not sure what the draw is here. Friendly service… reason for the 2 stars… but worst burger I have had. Even gave it a second chance and still would’ve rather had BK!
I wonder if the only people who go are either drunk (fries are so greasy that they will sober you immediately) or enjoy overcooked, grey meat.
Never going there again.

Meh. It’s a chain burger place. The staff are polite at this location, but the product is over priced and not as good as others I’ve had…

I wasn’t planning to go to the Five Guys for dinner, but the delicious scent of hamburgers cooking lured me in from the parking lot.
I was honestly prepared to be disappointed; For whatever reason, I don’t typically enjoy eating hamburgers when I am dining out, and I expected Five Guys to be a glorified fast food restaurant (which it IS, essentially)… but I was honestly surprised at how much better this place was than I thought it would be.
First of all, we had awesome service. The girl working the counter was super friendly and took the time to walk me through their ordering experience– so many options! Then, the food was so much better than fast food! The burger was FAT. and juicy. full of flavor and amazing. And the fries were hot & fresh & delicious. I still can’t believe it.
BOTTOM LINE: I’m a fan. You should try it.

This place is pretty meh… Same as the five guys in California that i’ve been to…
Fries need improvement for sure. I tried the cajun spiced fries to see if they were better than the normal (mediocre) five guys fries and the spice didn’t really help. They need to make In-​n-​Out style fries. They’re so simple, I don’t know why more places don’t make fries like In-​N-​Out. This is a five guys corporate issue though, and not a problem w this location. They always hook it up w a ton of fries… but quality over quantity.
The burgers here are good and are a bit tastier when u get like bacon or grilled onions… I don’t think the burger really stands out that much compared to other burgers tho, so I wouldn’t typically go out of my way for a five guys burger.
I think the best thing about five guys is the futuristic vending machines they have.

Went here last night with my wife for a quick meal while waiting for my daughter to get out of cheer practice.
The place was very clean & seemed to be well organized when it started to get busy. I ordered a loaded double bacon cheeseburger, a large drink and we split a large fries. My wife got a single and a small drink. Overall the food was fresh, hot and tasted very good. The fries I thought were outstanding… I like them a little more cooked… but that is my preference and not a shortcoming on 5 Guys behalf.
Our order came to over $ 20 though… it just seems a little steep.
Without a doubt I will be back here… love the «bin-​o-​peanuts».
One point to consider… you get free refills… so there’s no need to order the large drink.

Just opened today!
I couldn’t be more happier with this Five Guys location. It’s near where I work, it’s near where I live, it’s accessible via 495 — the perfect middle-​point between the Marlborough and Nashua locations.
Located in the brand new Cornerstone Marketplace on RT 110, the restaurant itself has the familiar bright red and white décor with plenty of light from the windows and overhead lighting. There’s only about 13 tables, so it’s a little small compared to some locations. They also have the Coke Freestyle machines. The staff did a great job keeping up with the opening day crowd (about 40 people just after opening with a continuous line), and the food was right on par with my expectations. I got my usual «little» cheeseburger with lettuce, tomato, ketchup, mayo, and grilled onions, along with an order of regular fries (which I couldn’t even finish, but I’ll enjoy them later!).
This is a great location and I look forward to spending future lunch breaks here!