Five Guys Burgers and Fries

Their cheeseburgers are amazing! They never dissapoint. I barely can finish a burger by myself. They also have open containers of peanuts so you can take some for free. Their fries is literally enough to feed to two people. I get the Cajun fries. The employees are nice and helpful.

To be blunt, it’s pretty expensive — $ 16 for a burger and fries that doesn’t taste any different than the same meal one third the price. However, the service at this store is well above average. It’s a bunch of young kids… but they have been trained well. They are attentive, respectful, and eager to help you however they can. I was very impressed with this dine in experience.

I love this place. I ate a burger from Burger King and paid 7 $+ dollars and after that point I made a promise to myself… I will never eat a cheeseburger from a fast food establishment ever again. I mean I can just come to five guys instead. Delicious, fast, high quality product. However, if you’re not a complete idiot you may already know that Five guys is better than fast food. So for the reason I’m writing this is because I had an incredible experience with an employee. I think her name was Cathay or Kate. She was a host and took my order. She was extremely friendly, kind, and helpful. After my order was complete she checked back in on me and even refilled my water for me. Her hard work, kind personality, and her going out of her way to make others happy should be acknowledged.

This may be the most overrated burger joint in history number one they don’t know how to cook burgers number to the fries are so overpriced its ridiculous number 3 the place is very plain and has no décor

Returning home from a weekend in Cleveland and a Indians and Browns wins, we wanted something quick. Always good burgers, mine «all the way» or with whatever you want on them. Fries cooked just right. Service was fast and friendly even tho there was a small rush walk in behind us. Seemed like good team work.

Was there during a Bay Village fund raiser and even though I have never seen the place so packed with people, the service was great. Every employee including the manager were so polite and never seemed to show their stress level, they looked like they were having fun. My compliments to all !!
Nice job! And by the way the food was awesome.

Burgers and fries are decent here, but last time I stopped in to this location, the service seemed a bit lacking. It was afternoon on a bad weather weekday and not very busy. There was one order ahead of me so I patiently waited for them to fill it and it seemed to take a long time. Then they started on my order (two burgers and fries). They got one burger made up and on the counter, then when the guy went to put the second burger on its bun he dropped the burger. The counter was positioned in such a way that the server had to pick up the bun on a spatula and then turn around with it and carry it a couple steps to the bun, so I can see how this accident would happen, but don’t know why a franchise would set up their food prep area so the burger chef has to carry the burgers around in such an awkward way to get them on the buns.
Obviously since the meat had hit the floor (and I was standing there watching it) they had to re-​make that burger, during which time my other burger that was already made was sitting there on the counter made up and getting rather cold.
I would say it took between 10 and 15 minutes for them to prepare my two burgers and fries, counting from the time they started making my order to the time they finished. Not exactly a quick process and I was wondering how long it would take if they’d actually been busy, or maybe on busy days they send in a more efficient work crew?
As others have noted this restaurant isn’t very appealing to eat in, or even to stand and wait for an order in. Despite this location being significantly bigger than many other Five Guys outlets, the décor is totally lacking and the tables are cheap and rickety — overall it feels like a 70s food court.

Famous Fries and burgers What more could you ask for

Consistently good burgers, fries and service.

My friend’s daughter is an ex pat living in London. After taking her to visit her sister’s grave I decided that rather than shop this Memorial Day I should take her to what Europe lacks – a good American hamburger joint. My first thought was B Spot but she has no idea who Mr. Symon is and it was the only place closed at Crocker Park anyway.
We went to nearby Five Guys. My review is based on the delight she expressed. She marveled over the size, the many toppings, the juicy beef. The huge pile of hot fries made her sigh. She loved the ketchup and the iced tea with fresh lemon. She wondered why nothing satisfied her as much in Paris or London or Zurich. I have received thanks many times in my life but rarely as enthusiastically over something so simple.
As much as it surprises me something good has come from Washington, DC.

Ok help me out here, there so much hype about this place, I don’t get it. there are signs everywhere inside Five Guys about how they have the best this and the best that. So after having tried Five Guys at least five times at three different locations, I pretty much convinced that the hype surrounding the food is just that. I tried hard to like them, but what a let-​down for me, Seriously I was hoping they would be similar to In-​N-​Out burger since we don’t have any around here. Sorry, not even close. The burgers are okay nothing special, the fries are ok, better with the Cajun seasoning. But a ok Buger with Fries and Drink at around $ 11 is a bit much for this food joint. I can go to a restaurant like Outback, Chili’s, or Red Robin and get a better burger and fries for less.

This review was of my second time eating at Five Guy’s.
I had five guys once before — my first experience wasn’t good because I didn’t know what toppings to get and the place was packed, so I was a little rushed into choosing which toppings I wanted to order.
I went to Five Guy’s at 9pm on a Wednesday. The service here was great. The girl at the counter was cute and helped me choose my order after I told her I just ate and was looking for something small.
The four stars, however is for the quality of the food. I like that they make the burgers right when you order, which takes about 4 – 5 minutes. You can customize what you want on the burger — onions, ketchup, green peppers, etc. The burgers are pretty good for $ 5, but with fries (regular = $ 2.89) and a drink (regular = $ 1.99), it can add up really quick to $ 10. The quality of the burger though is similar to something you would find at a burger joint like Max and Erma’s or Red Robin, except slightly smaller and you don’t have to pay tip — which is a good thing. They overloaded my order with a lot of fries, which I couldn’t finish (which is something I never do) and had to take home. The fries were mediocre in taste — could use more salt; I prefer Wendy’s fries to Five Guy’s.
The quality of the food is overall great; taste isn’t the best but decent. For those who say it is the «In-​N-​Out» of the midwest, I disagree. However, it is a decent burger.
Lastly, I agree with the other Unilocal comments on the employees, who can be a bit loud. The cook seemed to be yelling and talking to the other employees throughout my whole meal. Not a huge problem, but just something to note.

Yah, it’s PFG!
Finally made it to Five Guys just a few weeks ago. Been there a couple times now. The burgers and especially the fries are damn good. The fries are double fried so they are super crispy and they give you A LOT. Seriously, the small is perfect for two people. The burgers aren’t anything too horribly special… basic buns, average size and taste. But I love how you can totally customize the toppings and literally get whatever you want on top.
Wayyyyyy better than some crappy fast food joint, but you WILL pay for it. Don’t expect a dollar menu here. Oh, and if you have a peanut allergy, STAY AWAY. There’s peanuts everywhere!

The burgers here are really good and if you like fries then you are in luck. However, the music is a bit loud, and I do agree with another reviewer that the employees should be more quiet. They must have a policy of bothering the customers whic h is a slight turn off. They make your food quickly which is pretty cool.

Great burgers prepared fresh. Tons of fries. Enjoyed this.

Five guys is like the Chipotle of hamburgers. It’s delicious, it’s good quality, you choose all your toppings, and it’s fast.
I like Five Guys better than I like McDonald’s hamburgers. I find them to be more filling and the toppings remind me of what I would put on at home — ketchup, mayo, fresh white onion, lettuce, tomato. The options are greater than just those & include A-​1, jalapeños, grilled onions, relish, hot sauce, and more.
Five Guys also has Veggie Sandwiches and Grilled Cheeses for those of you who don’t care for the meat. A word to the wise — if you have ANY sort of peanut allergy — don’t go to a Five Guys! Their fries are cooked in peanut oil and they serve open containers of peanuts right out in the open. The free peanuts remind me of going to Brown Derby way back when and throwing the shells on the ground… but I digress.
The fries are fresh cut and available in a Cajun variety which is my fry of choice. You can also get your ketchup and vinegar to go — they offer mini to-​go cups complete with lid — which I think is fantastic.
Another plus? The Westlake location is one of the stores you can order from online. I haven’t tried it — but it seems convenient.
As far as the atmosphere — the music is pretty darn loud and so are the employees. All in all I think Five Guys is a great choice if you’re looking for a quick burger that tastes better than Mickey D’s.

I’ve been to Five Guys a few times now. I think their burgers are much better than what you get at most fast food places (like McDonalds and Wendy’s just across the street), but it’s still behind really great burger chains like In-​N-​Out and especially Cook-​Out (whom I’ve separately reviewed).
Their fries are pretty good and are along the lines of the old Boardwalk Fries places. A big peeve I have, though, is that when you order a basic burger-​and-​fries combo, they put your burger in a bag and then dump hot fries right on top of it. If you don’t rip your bag open to get at your burger (or eat all your fries first – and they do tend to give you a lot of fries), you end up nearly burning your fingers trying to get at your burger.
I found the staff to be really friendly, efficient, and quick. I don’t mind the pretty limited menu that’s in line with a «do few things, but do them right» philosophy, but they could probably improve on the unfinished floor. That and the cheap tables and chairs they have seem to unnecessarily drag down the rest of the place.