Nick Mayer Lincoln

Great experience… would definitely go back! Love the coffee and snacks while waiting.

–Extremely fast service
–Everyone is nice and makes sure you’re being helped
–The parts desk guys are AWESOME
–The waiting room chairs are incredibly comfortable and the coffee is good
–Unlike other dealerships I’ve gone to in the past, my car does not leave with grease marks all over my leather seats and steering wheel.

We had a great experience at Nick Mayer. We were looking for luxury midsize SUV and were undecided between all the major makers. Our sales guy Paul Prenatt showed us the various lincoln models, explained all the features and answered all our questions. This was at least a month before we purchased. We then went on to test drive all the other brands over the next month. Paul and Jim stayed in touch throughout the process but weren’t at all overbearing. We finally came back to Lincoln for addl test drives and they were always accommodating. We finally decided and got a good deal together. Delivery of the MKX was flawless. I love the room where they take the car and go through it with you. Everything was first class.

I had a very positive experience at this dealer with the corporate sponsored Lincoln Date Night promotion. I had an extended test drive of a Lincoln MKZ for a weekend including dinner at a restaurant. It was a unique experience, and the process between Lincoln Client on Facebook and the sales consultant Paul Prenatt whom I worked with at the dealer was seamless. Lincoln and this dealer have sold me on the brand’s great commitment to client service and satisfaction. You don’t get this kind of attention from other luxury auto makers. I’m very impressed with the remodel of Nick Mayer Lincoln too — it’s very classy, modern, and fresh. If I decide to purchase a Lincoln, I will definitely return to this dealer and work with Paul since he was knowledgable, respectful, and not at all pushy.
I can’t fairly judge their sales process or service department yet, but I would predict they have a nice level of professionalism based on my experience with them thus far.

I have taken two different cars here for service recently. Both visits were adequate. The staff is friendly, and the prices were what I was expecting. Both visits seemed to take a looong time, however, and one was an oil change!

HELL NO STAY AWAY FROM THESE THIEFS –SCAM ARTISTS –SLUMDEALER NICK MAYER PLEASE READ… I traded 01 jeep wrangler sport, and $ 2050.00 cashiers check and 1800 $ cash at Nick Mayer in exchange for 07 Cadillac Escalade, which was on sale for 27,000.00. They gave me 7,000 for the jeep so 10,850.00 down payment. I had the Cadillac for a total of 3 months. In which time I had gone to the dealership, as well as called to see what the hold up was with the plates which I was expecting in the mail. I was given temporary plates to assure me that it was just a slow process. Then when the plates ran out again I requested to speak to the finance company. I was then notified that there wasn’t any loan pending or otherwise… I immediately asked for my jeep, and wanted to just move on. Well, it took a week and a half,. Once they called me in to pick up my jeep, I saw there were 4 damaged tires, which were changed from the tires that were on when I gave the jeep as a trade. There was 4k miles extra, and there was no longer a soft top, (as I had included both a hard and soft top in the trade). The reasons for the condition of the jeep and excess mileage were because Nick Mayer had sold my vehicle before financing was finished. So they basically sold my jeep while they didn’t own it. This ordeal began in july of 2012, and I finally got my plates from the dealership on friday Feb 15, 2013. Thanks to Maria in the title department of nick mayer. Proving that nick mayer did indeed have my file they claim to have destroyed, even though Liz the Assitant control manager says they’re seperate and have nothing to do with my file. i have the conversations with Maria and the assistant controller on audio as their phone gives notice of the call being recorded, I also recorded the calls to ensure that the story would stop changing depending on who was on the phone., once we all figured out the problem, the general manager Todd Greenberg asked if I could wait one week, because the car was in some lot downtown and it would be a little while till they got it back to phoenix. I complied. So after a week, they told me to come on down we’ll trade cars, they’ll refund my deposit, and we all go along our separate ways. Well, once I got there they refused to sign or allow me to sign as to what date I brought the cadillac, what the miles were, or even the basic condition they received it in. So I called police department, to have some evidence of at least what day I brought it back and if there was any noticeable damage, which the officer saw none of the sort. They refused to give me temporary registration, to even get home with… And told me that the title would be my problem to get back on my own. No refund SHOCKER This jeep was my only form of transportation, including getting my kids to school. I had spoken to just about everyone at that place trying desperately to get some help. Then i’m put off with promises to look into it, to refund my money, there employee turn arund is so high NONE of the staff that was working during this time even works there anymore. BUYER BEWARE NICK MAYER IS A SHADY OUTFIT EVEN IN OTHER STATES WHERE HE DOES BUISNESS THE ATTOURNEY GENRALS OFFICE LISTS OF COMPLAINTS IS QUITE LONG IN EVERY STATE HE OPERATES IN. SAVE YOUR HARD EARNED MONEY AND GO TO A RESPECTABLE DEALERSHIP THAT WONT RIP YOU OFF!!!

We bought a Mercury there a few years ago and decided to use it for service covered under our Ford Extended warranty. BIG MISTAKE. Boy have they gone downhill. Service is extremely slow and terrible communication — it’s taken over a week for a simple repair. At Conrad’s, it took a day for the same repair on a different car. On top of that, you get dinged for a $ 100 diagnosis charge per problem (twice Conrad’s charge) and anything not covered by warranty gets outrageous labor charges ($ 100/​unit) and inflated parts charges. If you have a Lincoln and money is no object, maybe this place is OK. But if you made the mistake of buying a Ford, and a Ford warranty, go elsewhere (and of course live and learn and don’t buy one again).