AT&T

ATT used to run the table. Now they’re lucky to just be able to sit at it.
Their business practices are ancient and prices are called inflated by federal regulators.
Their stores are staffed by people who are well educated in yesterday’s news.
Coverage range: modest at best.
When I had a billing issue, instead of working with me, they cut service and got hostile. Many calls from the Far East…
This company is Not the titan it once was. Expect a buy-​out soon.

I have to qualify that I am not sure if this is the store that is inside the mall or outside the mall. My experiences are with the store inside the mall.
I have purchased at least 7 devices from this store in the last 8 years. Every experience has been wonderful until this last round and it has been so bad that it has blown my rating of this store. To make a VERY long story short I purchased an ATT Digital Life security system from this store when I was punching new iPhones for my daughter and myself. Some how the process was completely messed up and my instillation was never scheduled. I called the 800 number to find out what the problem was and it turned out that nothing was ever scheduled. So I scheduled through the 800#. Then I start receiving calls and texts (that ended up being very rude and unprofessional) from the sales rep telling me that if I did not cancel my appointment through the 800# and come back to the store and reschedule I would loose all of the rebates and benefits that I was promised from the store. At that point I was so frustrated that I said it was not worth the hassle I just wanted to be done with the process. After months of mess everything was pretty well over and I spoke with a rep from the 800# and told them what a problem everything had been. They called this store and spoke with a sales rep that agreed that the situation was a mess, that the rep from their store had not represented AT&T well at all and that they would hold to the reimbursement that I was told I would get. Now, understand, I had resolved myself to the fact that I was not getting this money. It was not worth the hassle and the prospect of having to deal with the rude salesperson that I had encountered to get a $ 400 credit on my account, that is a lot of money! That is how bad this situation was. But, the store and the national customer service agreed to give it to me I just had to go to the store to get the gift card. I was told I had to come when the manager (Travis) was there. So I did that. The first time I went he was not there but I was assured that he was aware of the situation and fully intended to give me the money. The second time I went he was not there but I was assured that he was aware of the situation and fully intended to give me the money. The third time I went he was not there but I was assured that he was aware of the situation and fully intended to give me the money. The fourth time I went, amazingly, the elusive Travis was there! But, instead of giving me the money he gave me a run around! He said that he had not spoken to his superiors about this (in the 2+ months that it had been going on) and that he could not give me the money, and he said this in one of the most patronizing ways I have ever been spoken to by a «professional.» After giving me a run around for about about 10 minuets, while I was trying to curtail kids who were anxious to leave, I told him that I would give it one week for him to post the money to my account or call me and let me know where we were in the process. Now, more than a month later I have not heard from anyone. I have since had several people tell me to avoid this store like the plague, and that the store outside of the mall is much better. Such a shame because all of the the sales people, with the exception of one, that I have worked with over the years have been wonderful. I will definitely stay with AT&T but I don’t think I will be using this store any more!

I am not a fan of cable and cell phone stores for a simple reason, service is extremely slow, and there are always to few associates for customers in the store. We walked in here and there were already a bunch of customers and not enough employees. We waited and waited and there were a few other people ahead of us just waiting around for someone to free up. Then, in walks another customer and two employees come out of the back room and offer to help the person who just walked in and sign them in. The rest of us looked in astonishment as to where they were to begin with and why they didn’t see us waiting ahead of the person who just entered. Ugh. This is the reason I buy most things online now. ATT, please make sure you get your staff out on the floor and have a sure fire way of helping people first in line.

«Lock the door lock the door! «so the helpful att associate yells when I enter from a long day working in the hospital. Then eyes staring at me, mr friendly announces to his co worker that he’s going home .
No service, no Greeting, not even a polite, «I’m sorry sir but we’re closed.»
Poor service.

Absolutly the worst service I have ever had and I travel a lot. I literally sat there for over an hour with no help. There were 2 managers working that were just walking around while many of the other workers were just standing around playing with phones. Total lack of motivation. After about an hour I left and drove 20 minutes to the next store so that I could try and receive some service. If you don’t want to wait for hours at an unmotivated at&t store then I suggest you drive the extra mile to a store that actual cares about their customers. I highly recommend it, I was absolutly appalled when I left this store

I have been to this store twice. Both times, the experience was very pleasant. The reps are very friendly and knowledgeable. If you go in the weekends, be prepared to wait a little bit.