Bank of America

*** The ATM ate my card!!! (Westminster) ***
This is just a standard BofA in the heart of the Little Saigon area. I don’t normally frequent this bank, nor would I choose to come here unless I really had to. The time I would really need to go here is because the local shops are primarily CASH ONLY!
My last visit here was interesting and memorable. I was standing behind this young guy and he looked obviously agitated. He indicated that he didn’t speak English and asked me how to go about getting his card back from the ATM. I told him the only way after hours is to wait for the bank to open the next business day to possibly retrieve the card. Otherwise his only other option is to call the customer service line, but they most-​likely would not be able to help. Anyway, I got this long story about how he’s late for rent and he’ll get kicked out for non-​payment. Hmm…
There’s usually a reason for everything that happens. Most people have a reason for doing what they’re doing. In this case I could sense there was a reason for laying out this elaborate story in this scenario. I suspected it would soon turn out to be one of those scams where he’d ask me to «borrow» some money in the short-​term, then he’ll pay me back with interest so he could pay his rent. He would probably ask for my address or phone number to repay me. In the end, I just walked away and told him. «Good luck!»
Here’s the deal… SHAME on these scammers who prey on the generosity of others. This is why NOBODY wants to help each other anymore. Do people have integrity anymore? Get real, and get a f*ck“n backbone to work for an honest days pay! Everybody has this sense of entitlement to get something for nothing. Get a clue and go get a job!
Here’s what liked…
* This branch is convenient in the little Saigon area to get cash for those MANY CASH ONLY establishments.
* There’s a convenient drive-​thru on the side of the bank.
Here’s what I didn’t like…
* My mother says that it’s all over the local news that this plaza is well known for robberies and purse snatchings. So get your cash with extreme CAUTION in this plaza!
* People drive like sh*t in this plaza and in this general area. I’ve come to understanding regarding this issue. There is a HUGE distinction between not driving well, and driving negligently with a total disregard to everyone’s safety because they DO NOT want to follow the rules of the road. Given that we all take and pass the same DMV exams, I’d guess that people just rather not follow the rules of the road because they feel like they’re too good for it. The laws are for everybody else besides them. That’s just a selfish way of thinking and a dangerous way to approach driving!
Let me just say, going to this branch can be an adventure. For me, life is already loaded with a lot of sh*t to deal with. Just do your banking elsewhere and stay clear of the needless b*llshit at this location :-)

ZERO STARS BofA always has a long line and horrible wait. Worst Bank in America anytime I need money over my ATM I have to spend 15 – 20 mins in line. I cost off hours too. Bunch of employees no service. This bank really sucks all locations I experience the same thing.

This used to be my Bank of America branch. It is where I established our first accounts when we first moved to the OC. You’ve read all the reviews here about how long it takes to get to the front of the line. Sadly, it is a problem.
Wether it is depositing checks or withdrawing cash, I have experienced the same slow moving lines and I will not go inside anymore. I can do those kinds of transactions without going inside the bank.
I am relegated to now use the drive thru for my banking needs. There are actually two automatic teller machine lanes available which at peak times still beats the line inside.
BoA definitely has to step up their customer service lines. I am glad I still have a choice! I can either wait in the drive thru line or drive to another branch. I just won’t go inside this BoA branch.

This branch literally sucks so bad. The workers here are slow, old, and incompetent.
This branch has the worst customer service and the dumbest tellers I’ve ever encountered. Steer clear of this place if you don’t want to deal with bullshit.

It is 11:36 am & there’s about 30 ppl in line and only 3 bank tellers. I’ve been standing here for 20 mins & have not reached the front. It’s so slow. They definitely more ppl working

I absolutely cannot stand the service at this branch. The lines are always super long, and I accredit that to the fact that there aren’t enough employees, and the ones who are there are slow and inefficient. It takes a good 20 minutes to get to the front of the line, and another 15 minutes to make a simple deposit. Inefficiency and time wasting at its finest. I am always very irritated and late for my next appointment after visiting this branch. I made the mistake of returning twice to this branch, but there will not be a third time. The inefficiency of this branch almost makes me want to close my accounts with BofA for the fact that they would hire such employees to represent their company. And just a word of advice to the manager of the branch just in case he/​she reads this… not everyone who is Asian who walks in that branch is Vietnamese or can speak Vietnamese, so please don’t make the assumption and greet/​speak to your customers in English!

Place is a joke two tellers 12 people in line and 2 employees walking around asking people if they can help but won’t open a window what a joke

This place suck!!! The line is ridiculous… every time when visit my parents I stop by here n there’s always a long wait. They need more bank teller when there’s a long line but I always see 3 window open n the rest of the staff just standing around.

I can see why one would rate the location a lower star. 3pm on a Wednesday: I’ve been In line for the last 25mins. Now that I’m next to be helped; this couple walked up, fail to announce that they were told by a personal banker that it was OK for them to cut in line. Nor was there an SSS or a lobby leader present to let the loyal customers that was in line know and/​or if it was okay. What if I running later to work? What if can didn’t want them to cut in front of me? I can play this what if game all day.
BofA, please hire more tellers or an S.S.S
I just want to stay as a loyal customer and would like to see the improvement of customer service.
Thank you.

I am writing a personal email in hope Bank of America will someday improve services for the customers. I was a loyal customer with Bank of America for many years, and recently I found out the bank have been taking out maintenance fee from my account WITHOUT notifying myself before hand that the company will start taking out $ 12.00 a month if I don’t have direct deposit, that is $ 144.00 a year total.
I went and open an account with another bank company and I loved how they offered me with many options. I quickly went to a local Bank of America, in particular THIS BRANCH, to close my account and withdraw all my money. I told one of the workers there my situation and he informed me that there will be a wait, which I didn’t mind waiting for a couple of minutes. He went and talked to his manager what I wanted to do and quickly walked back telling me I have to wait AT LEAST 1 hour. From what I saw, there was only one person waiting before me and the bank was empty as well. I wasn’t happy so I had to drive myself to another Bank of America location to close my account. I withdrew my money and was able to close my account in 5 minutes with no wait. I need to mention that the second bank i went to was busy and there was about 7 people waiting to talk to a personal banker. Made me waste my time and gas driving around. Please whoever is the manager at this bank needs to learn the right customer service or just step down from your position.

Very rude service, come here too many times to do the same type of transfer, and the chinese women just refuse to do it just bc she does not know how, dont come to this location ever

Always crowded, difficult parking lot, bad customer service.
If you need to go into a branch for any reason do not choose this one. Takes forever. I don’t personally like Bank of America anyway but the amount of bad locations I’ve been stopping at lately really makes me want to switch. Terrible.

Worst customer service ever! Bank of Americas service isn’t that great to start with at any location because they’ve been cutting back. But this location is the worst because the employees they decided to keep from the cut backs have the crappiest customer service. If you’re going to keep people, the last you can do is keep the good ones. I asked them to run $ 200 in gives through the machine and paperclip then in $ 50’s they said no BofA does that because it’s a waste of time, where this teller (Jackie) took FOREVER to count the money over and over… She could have just double check w the machines. They need to have a business teller who knows how to process transactions. These people are ridiculous.

Pretty bad customer service, I withdrew a fairly large amount of cash and asked for an envelope to put all the cash in and the bank teller couldn’t even have the customer service skill to put it in for me. She just gave me the cash and envelope and asked me to put it in myself, It wasn’t like I withdrew $ 20 and asked for a fancy envelope. The experience wouldn’t probably stop me from coming to this bank again but I still believed the managers should try to train their employees to be a bit more skilled with their customer service ability, which is essentially what bank tellers are all about anyway.

It’s like DMV here! However there are not so many people here… you just sit and wait ! Not good!

Horrible wait … Only 2 window grrrr… this branch need more teller please. Grrrrrrrrrrrrrrrrrrrfrrrrr

Slow. Need more workers… Long line and only 2 tellers… Management needs to go back to training.

All I can say is that this is the best bank that I’ve ever bank with. Just make sure you ask for Chinh Vuong, he’ll help you with everything that you can ask for in a banker!

The only good thing about this location is the two drive-​thru ATM lanes on the side of the bank. That’s great because you don’t even have to get out of your car to cross the scary parking lot to get to the bank. You just have to somehow manage to get to the drive-​thru ATMs and out of the plaza without getting killed/​ran over/​hit by another car.
This plaza which also houses Van’s Bakery, Banh Mi Cali and ABC Market, among other random eateries/​shops — is easily one of Little Saigon’s most dangerous parking lots filled with reckless, drive-​like-​you-​own-​the-​road Asian drivers.
I can’t say much for the branch staff — I’ve only gone in once a few years back and that was to open a long-​term CD with them. Staff back then was prompt and friendly. Visit the ATM to make my monthly interest withdrawals, so never really have a need to run inside.

Worst location EVER. Other than having a completely Vietnamese fluent staff and being a location with two drive thru vestibules, it’s completely useless. The «security» is useless too, but don’t let the two (or was it three) bank robberies in the past 10 years remind you of that.
also, the people that own the land /​plaza here could use some damn landscaping. it’s really hard to see where the sidewalk is, and where the street is. i’ve seen plenty of people drive off the sidewalk and not where they’re supposed to with the sloped driveway areas.