Best Western Palm Garden Inn

Book a stay for two night and end up checking out early. This best western has cockroaches in the rooms! We attempt to contact front desk to inform them and was given a response that manager would calls us in a hour to resolve the issue. 3 hours later no call. Customer service definitely lacking. When we finally got a hold of manager she claim to have a contract terminator come out to inspect the property and of course came back with stating there no roaches. Like why the hell would I lie about that? Overall bad experience! Stay away from this best western!

My Gf and I visit Southern Cali about once every three months and are always staying at different hotels. This is by far our Favorite. No hidden fees like other hotels… Room was clean! Bed was comfortable and quiet. We stayed in the Spa Room that had the Jacuzzi… And it was great. Deep two person tub easy to get in and out of. Unfortunately I cannot say a lot about the housekeeping being that we didn’t get housekeeping because we had arrived at our room right before they had a chance to clean our room and left when the housekeepers left. Our fault. The Staff was FRIENDLY. We arrived early and our room was not ready but the front desk agent TONY went out of his way to make sure our room was ready for us As soon as possible. He even gave us a chance to change in the lobby bathroom and also gave us a call when the room was ready (hours before check-​in time). Upon check in Tony remembered us by name (which is always nice) and booked me in about 5 minutes. After being in our room for about 10 – 15 minutes we received a phone call from. You guessed it. Tony. Asking us how we like our room and if there is anything he can do to help. Breakfast was great! Overall great experience again and we will definitely be staying here again. Highly recommend the Hot tub Room.
The only Cons i can think of is the placement of the tub room. It is between two (what seems like) family rooms and we were scared to turn on the tub at night after a long day out.

We were very pleased with the hotel. Very clean rooms, comfortable beds. Very clean and pleasant outside. Tony, at the front next was wonderful. Very pleasant and a great smile. We will be back.
Thank you.

I only stayed for one night but to start the business is very family oriented with workers children or nieces in the lobby when I checked it. I paid about $ 106 split between me and my three friends so the price wasn’t too bad. The location of the hotel is great if you want to try roasting waters, Gen, or snow monster. It is a great place to stay if you want to hang to check out little Saigon.
When my friends and I drove up to the parking lot the hotel look more like a motel. The parking lot is pretty small. But the room we got (2 queen size beds) was pretty spacious. They had cable for those who want to watch TV. They also had a swimming pool but the pool is located in the center of all the hotel rooms so people could definitely watch you swim and you obviously wouldn’t want to be too noisy out of consideration. They serve a basic breakfast which includes cereal, stale bagel, kinda warm sausage patties, and hard boil eggs.
The stay was decent and at an okay price. If you need to travel around Westminster I recommend this place.

Bestfriend and I stayed here for two nights. Very affordable and super nice. I felt comfortable and happy with their service. :-)

Why isn’t zero stars an option? If you are looking for clean, friendly and quiet. THIS IS NOT IT! They also contract with an ambulance company to park here. So if the sound of a back up warning siren is your favorite alarm… and you’d like to hear it throughout your stay… THIS IS THE PLACE! They also take a $ 100 deposit up front and warned me 3 times that I couldn’t smoke in the room. Really helpful since I’ve never been a smoker and look more like a Mormon missionary than the Marlboro man. TWO THUMBS WAYYYYYY DOWN!

Heidi H. was absolutely right. Do NOT get a room next to the pool. Morning and night, people are at the pool and you can hear everything. Our bed was probably 10 feet from the pool, with just a thin wall/​door/​window in between. Earplugs didn’t do much to help buffer the sound. Thankfully they only had one room left so we had to put our parents up at a hotel in Fountain Valley which was only a about $ 20 more but way better. I would have felt horrible having my parents stay here.
We found a few dead bugs around the room. Not dead like they were poisoned but dead like someone squashed them and left them on the wall, the faucet, the bathtub. The first morning, we found a few newly dead spiders on the towel we had used (medium-​sized black ones, eeck!) and a few sugar ants but thankfully I didn’t get bitten (which I normally do) and thankfully I didn’t see them alive.
Breakfast was decent (standard muffins, toast, made-​to-​order waffles, eggs, yogurt) and the coffee wasn’t too bad. Evening staff were very friendly (never encountered the day staff). In the end, the room wasn’t bad enough to force us to leave. The beds were comfy and the towels were clean.

Was super satisfied the first three times I stayed here. Just checked out this morning and received a call a few hours later accusing me of smoking in the room. Im the VP of a major e cigarette company and one of the biggest advocates of anti-​smoking. Was told by Jessica, the GM that there was a faint small of smoke in the room and was charged an additional $ 150.00 for the stay. Dont get me wrong here its not about the money its the principal here. Im an avid Vapor and are super against smoking. Not to mention if I was a smoker why would I wait until my 3RD STAY here to start smoking in a room. When I asked what they could do to prove this they tol me because they smelled it. No use of any type of smoke detection spray as used by rental car companies. Just «we small it so you pay».
I would highly recommend if you do stay here check the room prior and if you smell any hint of smoke let Jessica know immediately so you dont suffer the same indignity they have shown me today.
Lastly if you are a Vaper most definately find a different Hotel becuase if you Vape they will call it smoking and say its the same thing. Vapers you have been warned!!! This Hotel has no idea the difference between smoking and Vaping and its a shame that individuals like this give Vapers a bad name.

Nice clean hotel in a pretty nice area close to some really good food areas. They have Kurig machines in the room and a larger than normal mini fridge. They provide a free breakfast with the usual offerings I didn’t bother going down since I was looking forward to trying a local tea house not too far away, but hubby said it was OK. I wouldn’t recommend getting a room by the pool if you are wanting some peace and quiet. There were some kids out there and someone was smoking down there as well so we had to keep window shut but luckily they toned down before it was too late, it seemed all quiet after about 10pm. All and all it was a nice stay we used our points for this say and it was in the area we needed so it worked out. If you head down the road a bit towards the beach you go right through an area that had some amazing food and bakeries and if you are so inclined massages for only $ 20 for an hour and they were fabulous!

Pros
–2 queen beds for ~$ 87 including tax! What a steal on Expedia!
–Room was quite large
–The building looked nice at night
–Finally found a place that actually lights up the mirror! Every other hotels I’ve been to have had very dim lighting which is a no no!
–Large mini refrigerator
–Nice table to do work on
–Full body mirror
–Hair dryer
–Bed and pillows are decently comfortable
–Bed and bedsheets are clean
Cons
–Thin doors, I can hear people walking and talking (but that’s the least of my worries)
–Bathroom floor looks gross, but we put a towel down to walk on it
–Toilet seat thing is kind of flimsy
–Need more parking spaces
–Bathroom lighting is quite dim and yellow, wish it was as bright as the mirror and sink area
Overall
This place is worth it for the price! Of course you can’t expect it to be extremely good like a place that is worth $ 150, but for a place to stay while you explore LA is more than enough.

Stayed here for three nights and although it doesn’t have many bells and whistles, it is a great value. Awesome location right off of beach blvd. Decent breakfast and the nicest staff.

great clean rooms, very helpful and good breakfast! Nice hotel.

I love this place.
And this is pretty great location.
I spent great time with my family.
And room and restroom was super clean.
If I visit I will come here one more time.

Our room was supposed to be ready by 3 so we arrived at 2:55 to check in. It was super quick and only took a couple of minutes. After walking to our room, the lady was stilling cleaning our room. We sat outside in our car waiting for the lady to finish but she continued to take her sweet ass time. I didn’t want to rush her because I didn’t want her to forget to clean something and end up in a filthy room. After 20 minutes I started getting annoyed because I was tired after a 6hr drive. I finally came out to ask her how long she’d take. She tells me ten minutes but we finally get into our room in 15. The room was pretty big and spacious for 2 ppl. We booked the room through Expedia so we paid $ 100 a night which is really cheap especially during Christmas weekend. (Fyi: Unilocal 10% off deal doesn’t apply to Expedia bookings) For the price we paid, the room was good. The walls were thin so you could here people running around and rolling their suitcases from outside, next door, and upstairs. But it’s what I expected for the price we paid. The location was nice because its in Saigon city which is filled with Vietnamese restaurants! Yummm
Heads up for packing purposes:
–hotel doesn’t provide toothbrushes or tooth paste but there’s a Walmart close by
–they have bar face wash which I used for my hands instead
–the sheets are kinda itchy so I wore a onesie to sleep

Great hotel choice for my stay!
It has everything that I needed. Fit my budget, good location near Little Saigon & freeways. Well-​kept inside and out.
Room is huge & comfy, comes with fridge & microwave.
Breakfast has nice variety, love the waffle machine.
Staff are informative and friendly.
I will definitely come back here!

Good location. Couple miles away from Little Saigon. Clean room and comfy beds. Free breakfast (6am-​9am) and wifi but it’s extremely slow.
The only complaint I have is the suit is right next to big street so it can get a little noisy at time. Other than that the suit has a fridge, 2 tvs, a king and a queen bed and a door that can separate into 2 rooms. We paid $ 120 for a suit on a Sat night.

The bathroom was disgusting. Cracks and bulges in the wallpaper, dirt in the grout, and spiders in the tub. Sheets on the bed were stained. The pillows are too small. The wi-​fi was super duper slow and took forever to log in. The fridge kept turning off. Didn’t try the breakfast. The ceiling was warped. There is no elevator, so if you’re handicapped you are out of luck.

This is by far one of the best Best Western I have been to. I booked this hotel because it is the designated hotel for the wedding that i was attending. The experience was quite pleasant.
First off i was surprised that the facility is well maintained. The swimming pool was very big and it was too bad i didnt bring my swimsuit to try it out. I had a king size bed and the room was very big. I really like it that the wash basin is outside the bathtub.
The staff is friendly. I actually locked myself out in the middle of the night and had to ring the bell for assistance in midnight. The staff was so nice about it, quickly made me a new key in. I also cut myself in the morning, and the staff also were ready with bandage. Man i was drunk.
They provide breakfast which was above average, include pancake and sausage patty and fruits that were pretty good.
Overall a very pleasant stay. High recommended.

Location is good. Did not feel unsafe when I went running in the AM.
The room is quite large with 2 queen beds in it. I like that the sink is outside of the shower area so you can get ready while someone else is showering.
The door to the shower was a death trap though. Got locked in the RR every single time and you could not get out from the inside. Had I been alone in this room, I don’t know what I would have done other than called the front desk to come get me out. Thankfully I was not alone but needing to leave the door cracked every time we went inside got a bit annoying.
The bed was cozy and clean. Nothing to worry about really. Room smelled clean. Looked clean.
We did get locked out of our room one night. Our keys just did not work. Not sure why but we had to go to lobby and get new ones. Kind of odd.
Breakfast in the lobby was great. Lots of choices for health conscious people. Oatmeal, yogurt, fresh fruit, etc. Coffee was great too! Love hotels that have breakfast for free! Always a great thing!

This place is awesome! good price and very nice service!
Very clean and cozy… Staffs were super kind and the service was professional!
Close to Disney and Huntington Beach and good restaurants are around there.