Better Built Transmissions

My husband took his truck to have the transmission replaced. The first one we bought was not in good working order, which BetterBuilt advised us of before installing it, so we’re thankful for that. They seem to have done a good job with the install of the second transmission, however they changed the price on us repeatedly and we feel taken advantage of. We were originally quoted $ 400 for the job (it’s an F-​150… not something that should be hard to quote) and once we payed to get it there, were told it was going to be more complicated and cost an additional $ 175 (what!!?). The shop eventually agreed to split the difference when we told them were going to take it to the junk yard since we didn’t plan for, and couldn’t afford, an increase in price by that much. THEN at pickup they charged us an extra $ 15 for 4 bolts they needed to add… seriously? And the icing on the cake… obviously most people work and can’t get to the shop during business hours for pickup, and they wanted to charge us an extra $ 25 to pay over the phone — a service that is typically FREE at auto shop. We will NEVER use them again and will NEVER recommend them for these reasons… cheating us out of extra money is shady and poor business practice.