Goldenwest Dentist – Dr. Alan Long Nguyen, DDS

This review is a bit overdue. I had a couple visits to Dr. Alan Long Nguyen’s office back in 2013 – 2014 when I first got my dental insurance at work. I must say that Dr. Nguyen’s works and services were great. However, this review is solely about his wife/​front desk receptionist Andrea. My first 2 visits to Dr. Nguyen’s office went rather smooth. But when I came in for my third visit which was for a regular cleaning checkup back in June of 2014, I ran into a problem with Andrea that would predictably put an end to my business with this office. The way that it works with this office is: you get your service done, they bill your insurance provider, you get the check in the mail from your insurance provider, you then either mail or bring the check to them in person (which was quite strange because I’ve never had to deal with these checks from my insurance providers before). Anyway, after my visit, I received a check of $ 23 from my insurance provider. Couple days later, I dropped it off to the dentist’s assistant when Andrea wasn’t around. Andrea later called me to question about how come the check was only $ 23. Obviously, I had no idea why because that was her business with the insurance provider and it had to do with whatever that she billed them. Andrea then called up my insurance provider and questioned them. She called me back and told me that it was because my insurance didn’t renew until July of each year and she «assumed» that it was renewed in January of each year. So she didn’t go through with the authorization/​approval but instead just went ahead and had me come in for the service. When she billed them, they sent the check with the amount leftover in my account of that year (since my account wasn’t renewed at the time of service). She then went, «Look, this is neither your fault or my fault („What are you talking about, lady? What do you mean it is NOT your fault?“ I felt like yelling back at her but I guess I was too nice to). So why don’t we try to make the best of it? What do you think about you paying for half of the cost and we will take care of the other half?» Well, that doesn’t sound very good to me. I said no. The lady then desperately begged me, «How about you pay me $ 100? How does that sound?» Well, why should I pay you $ 100 when it was completely your fault and none of it was mine? I was so disappointed at the unprofessional way that she handled the whole situation. Had she called me up, apologized, and offered to take responsibilities for her mistake, I would have considered coming back to this place. But no, she chose to call me and ask for a hundred bucks to make up for her mistake? Sorry, ain’t gonna happen. I should have realized how shady this place was; never doing business with them ever again.

This is the best DENTIST in the world. He is gentle and kind. My daughters actually love going to the dentist now. His wife Andrea is absolutely WONDERFUL!!! They actually care about you and know how to help you.

Great Place and the service is amazing!

Everything about this place is wonderful! There’s an extremely pretty and fun receptionist that really welcomes you in, and Dr. Alan runs through the (free) consultation with a very nice demeanor. I even got half off on smoothing out some sharp teeth because I’m a student! It’s a really small and nice place that I’d recommend going to because the staff here are extremely pleasant to be around

My wife and I have been going to see Dr Nguyen for 4 years and we live in Montebello. Why the long drive? because Dr Nguyen is up to date on all Dental procedures and his equipment is also all up to date. Place is always clean and very professional.

I have been taking my kids here for 16 years. They love Dr. Alan and his wife Andrea. They have never been afraid of going because he is so gentle and caring. They have never had any pain leaving his office. My kids have even asked «why are people afraid of the dentist?». I think this is because they have never experienced true gentle dentistry. The environment is calm and stress-​free. I highly recommend Dr. Alan for all your dental needs, young or old.

Dr. Alan is a gentle dentist and will explain to you what he is doing before and while he is working with you in the chair. Best of all he is not judgmental when you are overdue for a cleaning or haven’t been flossing as often as you should (err, or never). His office is peaceful and has just 2 dental chairs which I appreciate unlike large dental chains where they are just trying to get you in and out to meet the next customer. I appreciate the fact he outfitted each station with a wall mounted tv to keep you distracted while you are getting a cleaning or a cavity filled. His wife is the front office manager and she always explains the bill and will help you figure out your insurance. They are open on Saturdays and located in Westminster near all the tasty foods. I live in Tustin and don’t mind driving the 15 minutes to go to a dentist that I am really realllly comfortable with. Like I said I have been going there since I was a kid but was only compelled to write this review since I brought my dad there last Saturday. My dad needed some major work (it wasn’t pretty by any stretch of the imagination) but Dr. Alan was very clear and non-​judgmental in his assessment which I appreciate since my dad is über-​hesitant about going to any doctor in general. I will continue to go there because I know I will get warm, caring service and can get an awesome vietnamese lunch afterwards.