Hieu Duong – State Farm Insurance Agent

Okay so I was looking for a change from my current auto insurer (Mercury) cuz it didn’t make sense to me why with my flawless driving record, I was paying what I felt was too much each month for auto coverage.
Shopped online for quotes and
gave me a great deal. While I was looking around for nearby SF agents closest to my house, this office actually popped up on the radar — however, when I Unilocaled the place, I realized that this office had 0 reviews. Obviously that made me a bit nervous, but then my laziness kicked in and since this was really like 5 minutes from my house, I gave the office a call.
Duke picked up the phone and he was able to bring my quote up right away using my phone number. He briefly went over the coverage, but when it comes to stuff like insurance, I always prefer to go over terms and conditions in person — just to make sure all bases were covered. Setting an appt was easy — Duke was flexible but I told him I’d be over in about an hour.
When you get to the office, it looks small from the outside but it’s huge on the inside. It’s in the same plaza as Fresh & Easy and Jon’s Market — it’s literally on the other side of the Dollar Tree store.
Adam and Duke greeted me upon entering — very friendly staff. When I mentioned how they had 0 Unilocal reviews — Duke told me that the office was recently opened in January. He was friendly and even offered a tour of the huge space. They have a karaōke room with a nice comfy leather sofa.
What really stood out though was the customer service. Duke didn’t just settle with asking me how much coverage I wanted (like one previous insurance agent did) — he actually told me that he wanted to go over each item on the auto coverage to explain what each coverage type was for — which I felt was awesome. Most agents would want you to just tell them what you want (or think you want lol) and then have you pay for the policy. Duke took his time, went through each item and made sure I understood what each coverage item meant before moving on to the next step. By taking the time to explain the importance of each line item, I was able to make a more solid decision about the coverage that I needed. Payment options were great too — you can pay monthly, or the whole thing at once.
Duke was friendly, courteous and professional throughout the entire experience. I had several questions that I did not feel reluctant at all to ask and he certainly was able to take care of my concerns as well.
I truly recommend this office and its staff if you’re looking for Auto insurance. They may or may not be able to give you the best rate — but you get what you pay for. You get great service, you don’t have to call some 1 – 800 number and press a billion prompts to get to a live person and claims are handled through your home office directly — not some random person in a call center somewhere.
I never thought I’d say it, but State Farm actually saved me $ 80 over my Mercury policy!