Sears Auto Center

I took my 08 Mercedes GL for a simple battery change and to start I was the one who had to tell them where the battery was because they didn’t know then I left the shop with the battery signal on. After three times going back-​and-​forth I end up taking to Fletcher Jones and they told me that they burn 1 circuit and the back up battery too.
They were never able to fix it Fletcher Jones told me what they did after I took the car there for three times. The last time they didn’t even put the parts together. They told my wife that I was the one who remove the parts (which was a lie) and they told my wife for me to do it. Unbelievable!!!
Extremely disappointed!!! They don’t know what you’re doing. For SURE!!!

I’ve been using Sears tire for some tire replacement and once again got great treatment from this store. Waist was the person dealing with me and he has a great attitude, is efficient courteous and capable. Great work! Thank you.

Make an appointment for faster service. They are great. They always let me know of deals going on and if I have rewards that I can use when it’s time to pay. They don’t push anything on me. If there are issues with my car, they will give me estimates but won’t push anything.

I have been coming to Sears ever since I have gotten my car. I love their oil change coupons and their customer service is awesome. Plus how many car places are you walking distance from a mall you can go while they service your car?!
ANYWAYS, I am writing this review specifically to praise the beyond awesome service I got yesterday. I heard a weird noise coming from my car and I always bring my car here because they tell me exactly what is wrong and are fair. I trust them a lot! I am glad I brought it in because the gentleman in the garage– Evy fixed the screw that had come loose for free for me during my oil change!
I found out that service can be $ 50+ so I was so grateful: D
I wish you could tip this establishment, seriously, because the service is always great. I without fail recommend this place to my friends and many of them are now committed to going here as well.
Thanks ya’ll and see you for my next oil change! :)

Jose took care of me after hours, 4 new tires on, very happy with the service, will be back and highly recommend this shop and Jose

Always, ALWAYS call ahead for a price quote on tires. I spent $ 320 after taxes and fees ($ 387 before rebate) on two tires for my RAV4. The tires I bought weren’t even big name brands like Michelin or Goodyear (those were running up to $ 180 per tire). It was my first time getting a flat tire and having to change it out myself. Did not know any better so I went here on a whim because it was nearby. No appointment, no calling ahead. They did accommodate me right away though and finished changing my tires in about an hour. So while service was great, prices… not so much. Probably will not be coming back.
FYI: your tire purchase comes with free multi-​point inspection, tire rotation, mounting, and balancing.

I scheduled an appointment with Sears to repair a puncture that was causing a slow leak in the rear passenger tire on a 2008 Subaru Outback. I decided to check the pressure of the tire in case it was a faulty TPMS sensor, however my pressure gauge read 28 psi, 2 psi below recommended levels. I dropped off the car at 11:53PM and was told 45 minutes to 1.5 hours, with a printed time of 01:30PM. After calling the Auto Center back at 02:00PM, I was informed that it took them some time to locate the puncture, which is understandable. On returning to the Auto Center at 0215PM, I was told that the valve core had seized and they were unable to deflate the tire to break the bead. A new TMPS sensor would cost $ 90 dollars, and a reprogramming would cost additional.
I voiced my doubts, as I had deflated the tire earlier in the week after noticing I had added too much air to it when refilling. Waisna, with a perceived attitude asked if I would like to see it, and brought me to the bay where my tire was mounted to the tire changer. I asked them if they were sure, and Waisna produced a single valve stem from his pocket as an example and told me that was the part that had seized. In response to that, I removed my tire pressure pen from the car and depressed the valve stem, releasing air.
At this point I told them to cancel the repair and place the tire back on the car. The mechanic brought the car to the front of the store, and gave me the key without saying a word. I went out to the car and noticed that the tire pressure was now severely deflated at 20 psi with the valve stem cover missing, walked back in and had them replace the valve cover and refill the tire to manufacturer specs.
I called the store back to allow them to get their story straight one last time, and Waisna stated that the manager Tony, was the one who had claimed the valve stem had seized.
I do most of my automotive repairs on my own, however if I do not have the equipment, I have preferred going to Sears for basic automotive repairs as they are a national chain with what I had perceived as higher standards. This encounter has changed that view and will result in me going out of my way to recommend that people stay away from this store.

Really 0. I went here yesterday, spoke with a young Asian guy. I was looking for a battery for my 2011 BMW. He said we have them, but we don’t program them. You can purchase it and take it somewhere else to get programed. I said are you sure, because I took my car to another sears a few months ago and they were going to do everything the programming cost $ 65. He said impossible NO sears program batteries. To make a long story short, after leaving there very pissed I went right over to Cerritos sears purchased the battery and they programed it, with no problem. Very disappointed in his lack of knowledge, and the fact that he didn’t take the time to find out.

Came in today for the Road Trip Special (oil change, rotation, and alignment) and was helped out by Jose and Wazzi (spelling?). Jose was super friendly when I arrived and explained thoroughly what I was getting done and the pricing breakdown, which I really appreciated.
Initially, they had a problem locating the air filter for my hybrid, but both guys offered to search around and find it locally and have it shipped to the shop. They were able to find it and have it there in one day. If that’s not good customer service, I don’t know what is!
Amazing, quick service in a convenient location… I’ll definitely be back again!

Jose was the best. So friendly and didn’t try to push services on me. Always a great experience when I come in here ! Fast and definitely will be coming back. Thank you Jose !

A big rat crawled into my tire rims last night. It was so disgusting. I took it here to Sears on Bolsa by the Westminster Mall and the guys took it out for me FREE! Thank God. They are so nice here. Best customer service and completely generous.

Recently, I started going to Sears Auto Center located at Westminster Mall. Initially I went for oil changes that required some special instructions due to the make and model of the car. Potentially I thought it was going to cost more for some of the items but, with the help of Jose’ Luna, one of the manager’s, it became very manageable and cost effective. I was so grateful for their professional input — and my results — I had to tell others here on Unilocal!
I was so satisfied with my dealings with this center and their managers /​mechanics, that I just utilized their expertise to replace all my tires; including services: like mounting, balancing, alignment and appreciated their general assessment of what my cars future maintenance needs are!
Make no mistake, I will be back this summer for a new Die Hard battery and brakes!!! They have earned my business.
Thank you for your professionalism and good business practices. If you are looking for a dependable auto center; stop by Sears Westminster Auto Center and ask for Jose’ Luna. The «icing on this cake,» is that everything is backed by, still one of the largest retailers in the US — Sears.
Thank you for the good work Sears Auto!!!
Sincerely,
Jeffrey K.

I came to Sears because my best friend came here and got her tires changed for her Mercedes Benz. Since she trust Sears with her Benz, I can definitely trust to go to Sears for my Honda Civic. I first came here for an oil change and eventually came back to get my brakes fixed. When I got my brakes fixed, they recommended that it’s time to get new tires and an alignment. One month later I came back to get the following recommendations fixed. I really liked how they recommended these services but wasn’t pushy with me getting it done right away. They told me what was needed to be fixed and life expectancy of my auto trouble.
Jose and Waisna (supervisor) provided exceptional service. I’m really happy to find an honest, fast, friendly mechanic place. As a girl, I don’t know anything about cars so Sears Auto Repair always take such good care of me. Being a girl and all, I love being taken care of.
— $ 75/​tire (this varies)
— $ 85 alignment service
— $ 15.50 tire balance
— Go online and look for coupons on Sears Auto website! They have some pretty good deals.

Came here today initially just to replace 1 tire. But after an inspection from waisna, my front two tires were extremely worn out that he said i really need to replace both. I agreed (didn’t want to be too cheap since tires are pretty important). He recommends that my rear tires need to be replaced too but didn’t pressure me into replacing them, which is what I like about this place. He said i can hold off on that if I need too but the front two need to be replaced asap. I ended up replacing my front two tires with the sears brand name so they weren’t that expensive, 88. 98 each. My rear tires are bigger and they dont have them in stock and are not available in sears brand so I have to get them ordered and will cost me 191 each since I drive a stupid lexus IS and it’s super high maintenance. But waisan was very informative and gave me great tires recommendations based on what I need/​want. He did not pressure me into getting anything; he gave me very honest and genuine recommendations. .just what I needed since I’m a girl and is pretty oblivious to anything car related. I also got an alignment, waisan knew right away I also needed an alignment the minute he inspected my tires. So that was another 84.99. My whole service today cost me 356, ugh. Andit will cost me another 400 when i come back to replace my rear tires. Ughhh, so priceyyy but it’s something that must be done. I also went to the sears auto website and got some coupons. Was only able to use one but hey, I saved 30 dollars, better than nothing right?
Overall, my experience here was amazing. They said it would take 2 to 2.5hrs to get my car done and their time estimate was right on and they called me right away.
Service was superb! Again, waisan was excellent and provided amazing customer service. When i returned, he even greeted me by my name… it’s the small things that count. Hahahha. Jose who works inside also provided excellent service to my sis and I at the counter. He was very funny and engaging. When he heard i paid 100 ish for my oil change, he said that’s expensive and that I should bring it to sears where it’ll only cost me 60 – 70. These guys are honest and will not take advantage of you if you’re a girl getting your car fixed alone. I will definitely be back to replace my rear tires and get my oil change.

Most people need to replace only two front tires, but in my situation I was in dire need of all 4. With tire prices these days I was a bit hesitant to shop for new tires. I walked into Sears Auto Center and was approached by a young gentlemen name Waisna.
Honestly I was not going to purchase tires that day, but being how I need it right away and didn’t want to shop anymore I walked out within 2 hours. Waisna made shopping for a whole set of tires real easy. He picked out the right size and recommended a great brand that I never heard off. I went home that very some day with brand new tires that feels very nice on my car.
The service here was excellent. I was very happy to have walked in and basically walked out with four brand new tires.
Highly recommended, and definitely will return.

The service was excellent. I will definitely return. Wade took care of the job, he was fast. Thank you so much.

Slow service. First person here and 45 minutes later I’m still waiting for my oil change. Jiffy Lube is a bit more expensive but well worth the money not to have to wait.

I received the absolute best service today at Sears Auto Center Westminster. My battery died today, I had a doctors appointment in thirty minutes and told them I needed to be out within that time. They said they would do the best they could, and the gentleman that wrote up my order was hustling the whole time I was there to make sure no time was wasted. I wish my receipt had his name on it but I don’t see it but I know it was definitely a group effort so I wanted to acknowledge everyone that helped me. I made it to my appointment with minutes to spare. I definitely will be back to get that oil change that was recommended. Great job you guys I really appreciated the awesome, quick service.
Update: His name was Long N. that initially assisted me. Great employee Sears!

I gave 4 stars for the customer service. They only have a couple people working so you do have to wait a while.
When it’s your turn they do whatever it takes to make you happy. Emilee let my daughter color on the comment board and occupied her for the 2 hours we were there.

I came into Sears Auto Center looking for two front tires because they were about to blow up if I kept on driving with them on. I was greeted instantly by Sna. Sna asked me questions to get a feeling of what tires are best for me. He showed me a few tires on the wall and explained their features and benefits. I didn’t know tires can be this technical! I thought they are just round, black, and they roll! He also never try to up sell me like other places! He made me feel really comfortable and answered every questions I had without feeling annoyed!
As for the service, I can’t believe I was in and out within half an hour! Now that’s service! The technician also did a alignment check and battery check for me, and he told me it came out good! And before I left, Sna explained the warranty and tire care so that my tires can last longer!
Sears Auto has earned my business. From the professionalism and knowledgeable team down to their service etiquette.