Greg and Tony Salon

If I reviewed this place before my most recent visit, I probably would have given them 5 stars. Unfortunately. they do NOT know how to handle when THEY SEVERELY SCREW UP … as an expensive, professional business normally does. This haircut is not cheap — the Ouidad costs $ 130 pre-​tip, pre-​product. If I am paying you that much money to get my hair cut, you better give me the BEST service, and do it RIGHT the FIRST time. I spend at least $ 300 every time I step foot into that salon.
Do not make me:
1. Miss work
2. Leave me so upset I can’t sleep for days because YOU FORGOT TO CUT THE RIGHT SIDE OF MY HAIR
3. Downplay it
4. Make me show you a picture of how half of my head wasn’t cut because you didn’t believe me (it is beyond obvious the frizz on one side compared to the silk look on the other), and then not make up for it !!!
All Greg and Tony’s had to do was — apologize, since this was such an inconvenience, and give me some sort of discount or free conditioning or blow-​dry on my next appointment to make up for their mistake. Quite a let down, I have been coming here for years and referred many family members and bank clients and this is how Greg and Tony’s treated me — like a second-​class, non-​worthy, too beneath them to help nor go out of their way to please. (This is Westport, CT, one of the riches towns in the US, hello!??)
I literally had to ask, «So what are you going to do for me now that you made me come back to get my hair fixed?» and my reply was «Oh well I’m not the owner so…» … I was like «Okay well why don’t you get back to me and leave me a voicemail if I don’t pick up.»
2 days later, the woman who cut my hair, Michelene, left me a voicemail saying «I don’t know why, but I was asked by the receptionist to call you.» … REALLY??? WHAT IS THAT ???
Such a shame too… I work at a very prestigious bank and see more people daily than most professions. Any curly haired girl/​woman I would always tell them about Greg and Tony’s because it did change my life. Too bad for them not fixing/​making up for their mistake. I will no longer speak about Greg and Tony’s to anyone I see at the bank (located just down the street from them), nor go out of MY way to refer them any more business. They can’t go out of their way for a referring customer (me), then you better bet your behind that I am not going to go out of my way for them!!!
If they decide to make up for this mistake, I will take down this nasty review. Otherwise, know that they are not a professional business.

Got a Groupon for a keratin straightening but when I called to book it, they only had openings past the expiration and said they wouldn’t honor the promotion, just the price. (Disappointing start.) So I booked a cut and single process to use the $ on. The result is fine — good color, good cut. The experience, however, won’t bring me back. It took an hour and a half for the single process. I wondered if they forgot me but it wasn’t that busy so I figured they were just being leisurely. After the 2^nd wash — she strongly suggested I needed a glaze, and I caved — they started a 3^rd treatment I would have to sit with. When I expressed surprise I still hadn’t gotten a cut, she whispered with someone and rinsed me, then left me to sit on a bench and wait. Meanwhile, the stylists were apparently having lunch nearby and the warmed-​over food smell was not pleasant. Finally a cut, and then a really thorough blowdry. So it turned out well but I would recommend the place only if you have all day to flip through magazines. Nearly 2 ½ hours by they time I got out. Luckily they didn’t ask if I wanted to book the next appointment so I didn’t have to deal with the truth.

I had two haircuts there, and both were the worst I have ever gotten. Two different hairstylists. Maybe they hire trainees? First time she did the back well, but the top and sides, I could do nothing with. I was using a Groupon, so, I went back again anyway. Next I had someone else who would pretend to cut, but, she cut next to nothing off. I don’t know what that was all about. Really, I wish I know what goes on there as it is a nice environment and the folks are friendly and all but they are not real skilled.

The worst salon ever. So unprofessional. They ruined my hair. Strange vibe from the place. they should not be a Ouidad salon… they have no idea what they are doing! Stay away!!!

I have been to this salon several times. I guess I deserve what I get. This time I had hair color by Darlene, which worked out very well. However, she suggested that I do a glaze and/​or a deep treatment. I never really gave her permission to do either one, but she ordered them to be done anyway. My hair color came out nice.
Then I had booked a haircut with Tony, the head stylist. I had decided to treat myself to «the best.» He discussed my hair prior to cutting. The haircut looks good, but he cannot blow dry at all! I guess he is not known for being able to blow out curly hair because another stylist ran over and started to blow dry the left side of my head while I watched in horror the frizzy mess that was forming on the side of hair that he was blow drying. When I told him it looked too frizzy and was not blown out enough, he told me that he didn’t want to dry it to a crisp. When I went up to pay the receptionist, I let her know that I was not happy with the blow dry job. The stylist who had helped dry the left side of my head was standing there and offered to blow out the right side.
I have never experienced anything like this before… and I am vowing to never go there again! The salon is very attractive, but I don’t see that my hair is as attractive as the big price I pay there. I always see people leaving with attractive styles, but that does not seem to be the case for me. Décor is nice. Hair is not.

Worst hair cut of my life !!! Went here little over a year ago and had to get extensions to fill in the horrendous haircut I received !!! Not only that but halfway through the guy at the desk walked over during my haircut asking me to pay now — who pays for a haircut while getting a haircut !!! It took over a year to finally grow in but NEVER AGAIN !!! Worst haircut of my life !!! Can’t imagine if I got a treatment or color here !!! Not even a one star but had to in order to post this review !!!

Disaster! Stay away. I agree with everyone on here. They provide terrible service, up charged me, damaged my hair, have terrible attitudes, and in essence, manipulate and steal from people. I’ve been to many salons and never experienced anything nearly as bad as the disgrace of this place! The customer service is actually the worst of any business I’ve ever purchased from. Please save your hair and money and steer clear!

Awful experience. Bought a living social deal for Keratin treatment. No fine print. When I sat in chair I was told that unless I spent $ 100 extra treatment would only last 2 weeks as supposed to the advertised 4 months. Shame on them. Left. Won’t go back. LS thank you for refunding voucher price and Artistic Image across the street for great blow out

Just called to make an appt with Dawn and found out she is not there any more. The receptionist couldn’t/wouldn’t give me any info. Does anyone know where Dawn is now working?

I don’t usually write negative reviews– I prefer to compliment a good business rather than criticize a poor one. I can’t help it this time. It was my first visit to this salon.
I give the salon 2 stars because it does some things well. The space itself is very nice and the appointment and check-​in staff were very friendly and organized. I got an appointment quickly.
My stylist, though, is another story. Sylvana was clearly disinterested in what she was doing from the first moment I arrived. I sat down and she told me what she was going to do, not what I was looking to have done. When I added a suggestion, she said, «No, that’s not what I’m going to do.» Um, whaa? Luckily I’m a guy and there isn’t TOO much you can do but when I say I don’t want a short haircut and you insist that’s what you’re going to do, we have a problem.
During my hair wash, the water was SCALDING hot and she didn’t check it before she put it on my scalp. Awesome. Thanks for that.
For my haircut, I’m not used to people using clippers on my hair. (I sort of think it’s lazy). Either way, no problem, I guess, when she whips out the clippers. I ask her what number of clip she’s using and her snappy, defensive response was, «I’ve done this many times before, I know what I’m doing.» Yeah, I wasn’t correcting you, I was asking what number you were using so I knew if they were used again. When I asked if she had to use the clippers because I preferred a scissor haircut, she said, «No, this is easier.»
The outcome was fine. Not great but fine. Then she «styled» it by putting in far too much product and it looked pretty bad. When I tried to fix it a little, she said, «No, don’t do that.»
Lastly, checking out, they didn’t ask if I wanted to book my next appointment. Haven’t you seen Tabatha’s Salon Takeover?!
Summary: the space is nice and the appointment/​front desk staff are really professional. Sylvana the stylist, however, was rude, defensive, and didn’t care to listen to her client. I would try the salon again, I guess, but not Sylvana.

Okay so here is the update as promised:
Today we went back to the Salon for our «corrective color» on my daughters hair. Diannie, Worked on the blue, green and grey and it took about three hours. She was uplifting, encouraging and positive through the whole process. The hair was stripped and then highlighted and then toned.
Her hair came out blonde, shiny, and gorgeous. It was such a surprise. Only a true artist could have turned the whole thing around in one treatment. Diannie is now the best colorist ever, in my estimation.
Then at the checkout. Diannie, deducted the initial salon visit cost from the total today. That was another unexpected bonus.
The moral of this review is that it’s important to give people the chance to «right the wrong». It took a lot of guts to walk back in there today with my daughter and hope that I was making the right decision to give them an opportunity to fix this. I’m glad I did. I hope this update encourages everyone during this holiday season…

Three stars because friends and family think it looks good, even though I don’t like how it turned out.
I got Ouidad-​ed, which I really didn’t want. If this is what you want, and you don’t mind dropping significant dollars here, then go for it. I guess I should have expected that they would only do this one thing with curly hair, but considering that they do cut other types of hair, I did not realize this was my only option.
I have thick-​curling hair, and I like my curls the way they are naturally. I told the stylist that I just wanted things neatened up. No, I did not want my hair to be lighter, thinner or airier. I just wanted it to be a little less scraggly.
She did say she was going to help get rid of some of the frizz, which would have been nice, but then she immediately started cutting into my nice thick curls to thin things out! When I asked what she was doing, she showed me, but by then it was too late to turn back. She was very enthusiastically doing exactly what I said I didn’t want.
She finished by loading my hair up with gel, such that I left with crunchy hair. It was still crunchy six hours later, so I just washed it out, but overall this experience was not worth the very high price.
A week later, I can see what she did was exactly what she said she was going to do, and if that were what I wanted, it would be good. But if she had listened to me, she probably could have done what I wanted, and that would have been even better.
The verdict is still out on the frizz reduction. I just can’t tell if it worked, but I do notice that I have more thinner curls that are made up of frizz. It’s not my cup of tea.
Staff were friendly, and the place is clean.

Being a curly haired gal, I love the Ouidad cut and specifically the great style cut Tony gives me every time I am there. The quality of my hair cut is excellent and I have gone from hating my own hair to having strangers come up to me and ask me where I get my hair done. The Ouidad products are also excellent! I highly recommend it!

Greg & Tony Salon is that rare Westport commodity – a Mom & Pop business that has successfully reinvented itself to adjust to a changing culture and economy, that shimmers with class in a sea of competitors, new and old. Name another salon anywhere that rents space to potential competitors and you’ll see what makes Greg & Tony shine like the mane of a thoroughbred. Anyone who’s been having their hair done in Westport for more than a couple years has no doubt seen the same stylists come and go from one salon to another and back again, like dying Soap Opera characters who make miraculous come backs as long long twins. The staff at Greg & Tony is remarkably consistent for this area, especially the «front of the house». The ladies working the reception area are pleasant, efficient, no-​nonsense and unpretentious. Ever go into a salon willing to cough up top dollar for a hair cut and get the feeling the receptionist thinks she’s too good to get you a smock? Well, you will never have this problem at Greg & Tony. The atmosphere is friendly, the staff professional, and the services are as good as or better than anywhere else in town. The Ouidad cuts are a godsend for women with textured hair who don’t want to schlep to the city for a slice and dice cut. Tony is not only an expert technician. He also knows that the secret to a successful curly style has as much to do with how you treat it as how you cut it. So his post-​cut tutorial is invaluable. Plus he doesn’t push product. The Ouidad product line is great, however. I have yet to find another curly haired line that is as consistently well-​suited to curly hair as the Ouidad products are across the board. Another bonus here is the expert European waxing provided by Yvonne upstairs. Yvonne will talk you through a scorched earth Brazilian bikini wax like she’s reading you nursery rhymes. Plus the results are great and you will never have that «did I just pay someone to yank out all my pubic hair by the roots» awkward feeling afterwards.

I’m giving 2 stars, not based on skill. Tony is a great hair stylist if that’s what you want. He definitely knows how to cut curly hair and I would recommend him. However, when you go there definitely expect that the stylists are going to do their own thing rather than listen to what you’re looking for. If you don’t have specific ideas about what you want, then this place is for you. Also, they charge a ridiculous amount of $$. The plus side is that the hair products are amazing though, but you can buy it online too for cheaper, too.

I would never recommend Ouidad to anybody, especially a curly haired gal! I went to Ayrica, who was extremely unprofessional, and after she was done cutting, I asked her to blow out my hair. I have extremely curly hair and the best part of getting a hair cut is the blow out afterwards! However, Ayrica REFUSED to blow out my hair! Excuse me, but if I’m paying $ 110 for a haircut that takes 20 minutes, I want my blown out! She refused to blow out my hair and I walked out of the salon with HARD, CRUNCHY, UNATTRACTIVE curls. I will never go to Ouidad again, and I don’t recommend Ouidad; the customer is paying and the customer should get what he/​she wants, and Ouidad does not believe that.

I’m only reviewing this place because the waxing is by far the best ANYWHERE. Yvonne is absolutely incredible and I will travel far and pay anything to use her (not because I’m abnormally hairy, but she really just does the best job). I used her when she was at Derma Clinic, then followed her to Riverside Spa, and now here. I will gladly cough up the $ 19 + tax for an eyebrow wax. She’s unbeatable – trust me! I wait to come home from Atlanta to see her! Very clean as well.

Greg & Tony’s is a fantastic salon on the Post Road in Westport. They will cut your hair for free if you are donating to «Locks of Love.» The organization makes wigs for leukemia patients from donated hair. If you have 10 inches of hair that hasn’t been dyed you can donate it :) Visit
for participating salons in your area.
Greg and Tony’s is a pricey salon, but you are paying for a great atmosphere and an excellent style. Walking in to Greg & Tony’s a friendly staffer offered me tea or coffee where I sipped and perused magazines of hairstyles. Everyone was very encouraging about my hair donation.
My favorite stylist there is a man named Jason. He gave me the best cut of my life! I got a Rihanna inspired cut with long bangs in the front and a short boy cut in the back, classy and funky at the same time.
For all you curly haired people– Greg and Tony’s is the place for you! They have «Ouidad» cuts which are perfect for curly hair, where they cut into the curls to avoid the «pyramid» of hair problem that I had with thick curly hair.
I have had two cuts here and my sisters have had another five. I recommend it to everyone I know… enjoy!