Masisons Collision Experts

The good, this shop does nice body work, or do they? Our brand new vehicle hadn’t reached its first oil change when it was hit. After $ 8k worth of work on our brand new car, the car looks like new again… at least for now…
The bad, while doing the body work Massisons removed the tires on our vehicle and forgot to put one of the lug nuts back on the tire. It’s been over a month, many calls, and still no lug nut. Makes you wonder, what other corners have been cut?
**** 6÷1÷2016 UPDATE
Stay away from this place! Here we are 3+ months later and still they still have not responded to our phone calls. Come on guys send out a replacement lug nut that you lost when removing our tire. So much for «we stand behind our work». Again, no response from Massisons about a missing lug nut? It makes you think long and hard about what other corners were cut in during the repair of our vehicle.

Great place, reasonable prices and very trustworthy people especially Brandon! They took my car after a back collision and was greatly done in three days. I just had bad luck and bummed it again slightly three days after !! They retouched it for a the minimum cost and did an awesome job. Thank you so much guys. I now have you as my car doctor in anything I need :)

I was recently in an accident and had my car towed there because it was a place recommended by my insurance company. They were very nice and put my mind at ease. Unfortunately my car was totaled, but because they were so timely and kept me informed about everything, I will be bringing my (new!) car there in the future!

I was just in an accident where a guy changed into my lane and hit my car. My car had pretty bad damage on the front passenger’s side around the tire. Even though they were very busy with work, they took the time to look at my car because I was worried about how it was sounding when I drove it, and because they thought it was a safety issue (since the tire may have been pushed in), they agreed to take my car in right away to work on it as soon as they could. Just got my car back today, and it looks AMAZING.
They worked to get my insurance appraiser back out to the shop quickly when they found internal damage that hadn’t been appraised the first time around. They worked well with me to help me understand the insurance process and everything I would need to know. I don’t know cars that well, and I always felt like I understood what they were talking about but didn’t feel they were talking down to me or anything (especially since I’m female and younger).
They also gave me a quote (when I asked) to fix my brakes (since they were already in bad shape), which was a reasonable price. And they were totally okay when I decided to do the brakes on my own. They even gave me advice because one of the employees had the same car as mine! What car shop does that?
Brendan went out of his way to help me with my insurance and the repairs in general. I can’t recommend this place enough. I used them for my first accident as a driver on this same car about 6 or 7 years ago and I will be using them again if I need to.

These guys are the best! They are very clear and upfront with you about what needs to be done and what help I should be getting out of my insurance company (which I totally appreciated!). I was rear ended and they got me a brand new bumper and had it installed in a couple days. They cleaned my car for me and even added new windshield fluid, which I kept forgetting to do. Overall, really nice guys and extremely good work here!

Had a great experience with these guys. Had to get some body work done after getting rear ended and they took very good care of me. They had to hunt down a part for my Honda CR-​V and found out there were only 3 in New England, and still got it done in less than a week. Brendan was a super nice guy and was very frank about everything.
Had an extra concern about rattling and it came back purring like a kitten.
Don’t know what else to say other than I would recommend these guys highly.

I went there just after i had discovered that a low-​life punk had spray-​painted a gold stripe down the side of car. The guy behind the counter (I didn’t catch his name) went out back, grabbed some solvent they use for preparing parts and it came right off. Will be taking future work there!

Over the years I’ve brought my wires Saab, my BMW and our company’s Sprinter and Ram pickup. I am very particular about my vehicles and not a price shopper. Their work is great and the prices fair. I’m a customer for life.

I have only positive things to say about my three experiences with them. I had two accidents, being rear ended by twice by Volkwagons! Each time the gentlemen at Masisons expertly took care of all insurance and the repairs were flawless.
The last time I took my car in for three dent removals and buffing some scratches out. Once again, the work was fantastic.
I trust them implicitly.

I had a great experience at Masison’s. I was rear-​ended and needed a new bumper, and decided to kill two birds with one stone and have some door damage from a previous parking garage incident (my fault!) fixed at the same time.
I was afraid things might get complicated since part was going to be covered by the insurance of the driver who hit me, and part would be out of pocket, but everything was smooth sailing from the first estimate until the repairs were done. Everyone I dealt with was very friendly and helpful, and my 4 year-​old car looks brand new.
I would definitely go back to Masison’s for repairs in the future, but I’m hoping that won’t be necessary!

I recently got in to a minor accident, I called my Saab dealer and they recommended Masisons. If I had seen Masisons prior to bringing my car there I would have never brought my car to them. Not exactly a neat and tidy shop.
I had damage on one side of my vehicle from being T-​boned when I went to pick up my car 1.5 weeks later they thought I would be coming at night, but I showed up around 5 (still light out) they had parked the side that was once damage up against the wall of the building (so i would have trouble inspecting it without moving it). I drove my car into the light and noticed the following.
The insurance paid Maisisons to repaint entire bumper, replace wheel, replace and paint door, replace handles, along with a slew of other things.
The «new» door had a brand new white scratch in the paint, bubbles in the paint, bumper had been only half painted and masked and painted with a pronounced mask line (you could see it never mind feel it), the rim that was supposed to be replaced or at least buffed it even had overspray on it and hadn’t been touched (my car is red, it was pretty obvious), to top it all off the whole paint job had swirls in it. It should have looked like it came from the factory and it was a complete mess!!!
They never apologized, they tried to defend themselves for not doing what the insurance company paid them to do. Insurance company had to call them and tell them to fix the work and order the parts they tried to skimp on!
These guys will try to pull one over on you if you let them… AVOID THE HASSLE there are too many body shops to waste your time with this one.