Walmart Supercenter

Worst location ever. Old Indian lady often rude… today is 05÷22÷16 at 9.40 morning I took some beacon to make a breakfast. Came home. And then figured it out its expired– one month!!! I came back to exchange it And saw full shelve of bacon from this brand was expired!!! Found even one with 2.5 month after date to sell. So I had to take different one which was more expensive and had to pay more money, I spent my time which is not free– just to go and make that return and anyway I’ve been charged!

Wish I could give negative stars. Ordered something online on 11 – 18. Was supposed to be ready for pickup on 11 – 27. FedEx delivered it to store on 12 – 2. On 12 – 7, Walmart couldn’t find the order.
I just canceled the order. If it was law that reasonable customer service and competency was required, this place would be shut down and the leaders thrown in jail.

Walmart is Walmart, and this one is just as good as any other.
I would like to be to see a consistent selection of yarn colors in stock and I am hugely disgusted and disappointed that Jenni-​O is now the only brand of ground turkey they offer. Yuck-​o!!!
I like the set up of the store, which is quite unlike the other wal marts I’ve seen. They divide the drink section up in a weird way, though.

Sigh, it’s just a sad sight when all walmarts never reach above a 2 star rating.
I came here to return some exercise geers i bought, and not 1, but 2 clerks made a mistake on calculating the day of purchase to the return date to be past 90 days. First person asked another clerk if she is correct and second clerk said yup, no return past 90 days. Seriously? My purchase had not even reached 60 days, how are you doing your math?
She asked me what credit card i wanted my purchase back on. I said back on the original card would be fine, she said i mean i can put it on whatever card you like. Seriously? I have never heard of this, how are they auditing their inventory and accounting i wonder? Probably why this is a huge reason why their inventory is always inpredictable. Anyway, thank you for being so flexible but i dealt with enough incompetence in 1 trip so i just want you to please complete my return so i can walk out for a breath of fresh air.
On another note, this is a walmart super center, produce on the left side of the store and pharmacy on the right. Does have more selection than the one i usually go to in vernon hills, also seems a bit nicer, maybe just more space really and less cramped. Two bathrooms 1 located in the front by the checkout and another in the back of the store. The whole time i walked around the store i did not see 1 single store clerk, so i wonder how hard it would even be to flag someone down if you had a question. I think you would probably have better luck googling your question than trying to ask someone.
Walmart is walmart, everyday low price but there is a price to pay associated with the low price.

Unilocal, please let me give negative stars. Never any lanes open and today was just above and beyond any Walmart experience I’ve ever had. Actual POOP on the bathroom floor. First stall pee on the seat, second stall clogged toilet and third stall S*** on the floor. Ahhhh!!!

Very good selection of products. Extremely poor maintenance of products. You will find refrigerator items left out — makes you wonder if the product you just picked up inside the refrigerator case had been left out & moved back. Several time I have purchased a product only to bring it home to find it had been used previously and restocked. That may not be terrible in the department store section but is offensive in grocery and personal hygene. There is a Target across the street with an equally good selection of products. Go there instead and enjoy the experience plus the lower Lake county taxes.

I am extremely appalled by this store’s customer service. Over the summer we needed help in Sporting Goods and asked an employee for assistance. He said he would get someone to assist us. 30 min go by and no one has assisted us yet. My husband and I both used our cell phones and another customer at this point was at the counter as well using his cell phone to call the service desk at the store. No one answered the phone. We decided the three of us (including the other customer) to use the counter phone to call the front desk and they still didn’t pick up their phone. My husband went up the customer service desk finally to tell them the problem. 2 miserable looking managers finally arrived to The Sporting Goods Section and didn’t even apologize for the inconvenience. Their excuse was that they were busy assisting cashiers.
Yesterday 12−13−14: I had to get OTC meds for my husband who was sick that required an ID at their Pharmacy. A long line of about 8 of us were forming and only ONE cashier assisting customers. After 30 min I was finally taken care of and continued with my shopping. By this time my patience was wearing thin and as I was checking out the cashier (like always) have no sense of urgency. The customer in front of me started harassing me because he dropped something and expected me to pick it up for him and was mad I didn’t help him. Anyways, another cashier opened her register someone else tried to cut me in line and the cashier was nice enough to let me go first and accepted a price match no questions asked. This cashier was great and accommodating.
After my most recent experiences at Wal-​Mart I am appalled at the customer service and the customer harassment. I need to stay away from Wal-​Mart and go to Target instead. Shame on you Wal-​Mart.

Blame it on Big Joe! And the gift card I located while cleaning out my junk drawer — love free stuff!
My boys are growing up and getting a big boy room. After accidentally running across the Big Joe Dorm Chair online, which is a really cool bean bag type chair, I was immediately obsessed! I located it on Amazon, read the amazing reviews, and then somehow I found a package deal on two of these chairs at Walmart — online.
I hit that button as fast as I could, and it was easy and painless. My first online order from Walmart. I don’t typically shop here, since it’s honestly not in the near vicinity. My experience was satisfactory. I received a confirmation via email, the chairs arrived in a couple of weeks, and that was that. Until… I picked up one of the chairs and found stuffing beads on the floor. There was a slight blowout in one of the seams. So, I called several stores to see if they might have one in stock, because you can return online orders here. It was suggested I head to the Supercenter after chatting with someone over the phone who located a couple. We drove all the way out there and though they weren’t the Dorm Chairs, they had a bunch that were Big Joe’s but not that exact style. So, we returned the chair and received an in store card to shop at another time.
After the visit, I went home, hit the button and ordered up another replacement chair and it just arrived. Online seems to be the way to go, because it was a painless process, and shopping in store can be a little nutty. Oh, mind you, I ordered up a zebra rug for my kids too, and it’s the same one I found in other stores. It was a ridiculously great deal, and I’m 100% satisfied.
Knowing many online orders can be returned in store, I won’t hesitate to hit that button again.

It is not in my nature to complain or write negative reviews, but because I had this experience occur twice at this Walmart location (which occurred in a two week period) I wanted to chime in on the conversation.
By far the most blatantly rude and unprofessional customer service experience I have ever endured. I say blatant because these employees don’t shy away from sharing how much they really don’t care about your inquiries or the help you need. The only reason I gave them two stars instead of one is because they do have a lot to offer as long as you don’t have to interact with the employees.
I’m going to keep this review as short as possible and just share the most recent occurrence I had…
I went to the sewing section and asked a female employee where the sewing kits were. She did not speak english very well and had to think about what I was talking about. She then walked toward a nearby table and I followed thinking she was going to help me. She began talking to another employee leaving me behind. I proceeded to walk to the aisle next to me and found it myself. She finished talking to her co-​worker and walked back to her assignment. Didn’t even bother to check on me to make sure I found what I needed!
In essence, I learned a great deal that last time I went to Walmart. The employees don’t speak english and most likely won’t understand what item you’re looking for and they have absolutely no manners and respect for customers seeking assistance. Whoever the manager is running this location needs to realize what’s going on. It’s a big store and it’s essential that employees are prepared to handle the millions of questions they will receive during one shift.
I will be seeking other grocery store alternatives from now on.

This is the worst Walmart I have ever been to. The customer service department is rude and degrading to their customers. I have given this store three chances all ready and it has been an incredibly awful experience each time. I have had a valid ID when chasing checks but because it was an out of state ID the rep at the customer service counter automatically said no without even looking at my id or check. When i asked to speak to a manager she degraded me by saying don’t you have a bank account like normal people. I kept my cool and walked out. Tried to contact management and was told the don’t speak with customers.
Second visit, picking up a Walmart to Walmart transfer. Again different rep but was told no because of valid out of state ID. I was in a jam which is why i needed to Walmart to Walmart transfer in the first place! Once again degraded by the rep she was like whats $ 50 going to do for you and said sorry won’t give you the money. Went to another Walmart and got the money no problem. Not to mention my girlfriend was called a bitch by management because she made the statement that the customer service at that location was rude.
Third experience and the last was the final straw. Went to cash my paycheck, had both my US Passport, valid out of state Nebraska ID and was told nope their is no address on your passport and your ID is out of state. Spoke to management and was told once again normal people have a bank account. Was totally degraded and felt 2in tall. I don’t get it !!! I have been to Walmart’s all over the country and have no issues with transfers ID’s and checks. I don’t even know why this Walmart had a money center.
I don’t even know why this Walmart is open here. I hate to say that race is a factor here and don’t like bringing it into play but much of the staff at customer service doesn’t speak english and they don’t appear to be friendly to Caucasian people that are not from IL. I just moved to Illinois and that is one Walmart i will never step foot in again!!!

This Walmart does not provide a pleasant shopping experience. I was very excited when I heard it was going to become a Supercenter. I was imagining the expansive, well organized and efficient Walmart Supercenters I visited in downstate Illinois. But this Walmart has declined and does not seem to be improving.
Yes, prices are low, but often I am finding I’d rather go to Target across the street.
At this Walmart, you will find:
Crowded aisles
Merchandise is unorganized and cluttered
Displays are neglected and merchandise does not match displays (baby section for example)
Only 2 – 3 checkouts open during peak shopping times (sometimes less)
Checkout lines are slow
No help available when you have a question or need to find something
Poor customer service; employees are rude and don’t seem to care
Garden Center is not staffed; No help available with heavy items, loading, unloading
Dirty store and restrooms
There are many choices as to where to shop, and Walmart is moving down on my list.
I hope management takes note and things improve.

Decent place — lot of varieties. Accessible.

No no no no no
I haven’t been to this location since they recently renovated it but as soon as I walked in I realized nothing has changed. It is still a WalMart. The whole place just makes me cringe. I have beef with Walmarts business practices and the cult like following. Low prices and everything you need in one place will not draw me to shop at this place. I just can’t stand it. I am by no means a Mariano’s person that needs a piano playing for ambiance but I just can’t accept the cut throat cheap as dirt WalMart mentality. I understand that the business structure is sound and this is why they are so successful but it also comes at the cost of other businesses. This is my beef and it won’t change. Take it or leave it, one day I’ll tell my kids about a place called WalMart and how horrible it was.

Generally clean. Sometimes no carts. Sometimes, the cart’s wheels don’t turn. Basically, though, an affront to working class America who shops there. Vegetable and fruit prices seem to be the highest in the area. Maybe their prices on name brand s are competitive but they usually have no cheaper private label alternatives to detergent, flour, etc in stock. So, for a moderately economical shopper, this is an expensive place to shop. Like a giant size convenience store.
It’s nice that they employ the elderly at checkouts but if you get behind someone with a lot of groceries, you can be there all day. They also seem to have the minimum of cashiers working at one time that they can have.
If you neither value your time nor money, this is an average place to shop.

Staff can be amazing especially at the deli counter. Selection is smaller because it is not a supercenter. Check out lines are usually long.

This. Place. Is. Huge.
I just walked in and I got lost 3 times just trying to find the bathroom!
But I found it because it was right by the entrance.
The employees here are extremely rude. I asked the location of a few items and one woman actually rolled her eyes at me!
Never coming back.

I have tried to shop at this location several times in the past, each time hoping my experience would be different… Unfortunately, though, It is always the same:
–Rude staff (actually had a cashier make me wait for her to finish up her personal call before checking out)
–Not enough employees at all
–Filthy store, aisles always trashed
The prices beat anywhere else, but frankly I would rather pay more to avoid such horrible experiences.
I recommend target across the street.

I am not a big fan of Walmart… when given the choice I go to Target. Walmart is just not as nice… but I guess the cheaper prices reflect that. I feel like this location in particular is always packed. I feel like I have to park in the next town. The other thing that stick is the change in taxes. The Target across the street has Lake County taxes and Walmart has Cook County taxes. So the cheaper prices at Walmart don’t always make a difference when you are paying more in taxes.

Lay out weird. HORRIBLE selection, especially for soups and frozen dinners. Trashy, employees stare alot while whispering, so pretty sketchy. Not worth going since there is a super target across the street

Yes… I was one of the crazies that went to Walmart this Black Friday. I didn’t even actually purchase anything. Oh, the things we women will do for a good looking guy.
The store was a zoo. We arrived around 9:30 on Thanksgiving for a TV that was advertised to go on sale at midnight. There were 200 TV’s available. We were given tickets and told to wait in line. We couldn’t leave the line for any reason. If we wanted to leave the line to use the bathroom, we could forfeit our tickets for a «bathroom pass.» No, I’m not even joking.
We waited the two hours for the TV, and in that time heard rumor of fights happening elsewhere in the store (we were in a line back in the garden department, so, safely tucked away.) My friend did leave the line to use the bathroom and came back confirming that it was, in fact, a mad house out there. People knocking each other out of the way for Barbie’s, comforters, and $ 1 DVD’s. Welcome to Black Friday? This just solidified for me why I do all of my Black Friday shopping online.
The icing on the cake was the checkout process. We had asked the manager if it would be possible to open the register in the Garden department for those of us who were buying TV’s only. While the manager agreed that our idea was good, he refused to act on it. Instead, we had to make our way with two HUGE TV boxes through the store to the ONE line that had been created, that «event security» then proceeded to funnel people to different registers. While I agree this is a good idea for security purposes, they were checking receipts at the door, so there was no reason why we couldn’t have paid in gardening.
Luckily, we both have cat-​like reflexes and long strides and were able to get to the line quickly, otherwise checkout could’ve taken another hour or so!