Boscov’s – White Marsh

I have been a long time shopper at Boscov’s in Westminster. Since I recently moved to the White Marsh area, I was thrilled when Boscov’s opened at White Marsh Mall. However, it has been very disappointing. The customer service is horrible. I purchased a Magic Bullet a month ago and it took me over an hour for the cashier to figure out how to give me a discount. We had to go to the manager. When we got to the manager, another employee was extremely rude to me. So, I thought that I would give them a second chance. My daughter found a blouse on a manequin. The girl in the Junior department was pleasant as she took my name and number because there was not another blouse on the floor like it. The department head never called me. When I finally reach her she was rude and told me it would be impossible to purchase the blouse. Boscov’s will not receive a third chance from me.

This could have been a much, much better review, and I’m sorry that I have to bust it down to two stars — because the prices and deals here were awe-​inspiring. But what is the point when the customer service stinks?
My husband and I found a Pfaltzgraff dish pattern that we absolutely adored after months and months of searching, and not only was it a reasonable price, but it came with a bunch of freebies that we really couldn’t have gotten anywhere else. So we decided that we were going to purchase, and hauled it on up to the nearest checkout. Now, if you’ve ever hauled around a 16-​piece dinnerware set before (especially Pfaltzgraff, which isn’t made of cheap material), you know it’s HEAVY. So we’re struggling to keep a hold of the box, plus the freebies that came with it — God knows we didn’t want to drop the stuff. There’s a line snaking around the corner and nowhere to put the box but in our arms — great. This wouldn’t have been a big deal, except that the cashier was probably the slowest person on the face of the planet. We stood there for at LEAST 20 minutes while he helped one customer — so, then he gets to the next one and — whoops, there’s a problem. Really??? My husband’s arms are breaking from the weight of these dishes and you have to go run a price check? Don’t you all have enough people to take care of this? Can we at least get up to a place where we can sit the box down?
We decide to try and find another register, so we dragged the box and extras with us to the next place we see an employee and a customer. And that’s when we get the «sorry, this register’s closed» — only to have them turn around and serve someone ELSE when they thought we weren’t looking.
Well, that did it. We put the dishes right back where they came from and walked out — deals or no deals, that’s just not cool. Claiming your register is closed and then turning around to serve someone else, right in front of our faces? Okay, no problem, you must not want our money for these dishes — or the beautiful triple-​digit watch that we were going to buy. Sucks to be you.
Great deals, nice merchandise, bad customer service. Unfortunate that the latter has caused us to avoid this store in future.

Wow! I’ve never heard of Boscov’s and I already love the store! Of course, it’s all the way over at White Marsh Mall which I pass by like once or twice a year. It’s like a cross between Kohl’s (housewares) and J.C. Penney’s (clothing). What makes Boscov’s better than J.C. Penney’s is that there are actually deep discounts.
The store was clean and filled with quality clothing. It wasn’t like those stores that are dead and have only 2 or 3 articles of clothing per rack. I’m all set for the summer! The sales associates were friendly and helpful.
The only thing that this store is like Kohl’s and Target is that you could easily spend $ 100 just for yourself. However, it’ll be all worth it!
I’m definitely coming back!

Boscov is a fantastic department store. My family shops here frequently. The service is almost always friendly and efficient. The best part of shopping here is that they offer a 15% military discount everyday on every item, for both the actual service member and their family members. All one has to do is go to the customer service desk and ask for the discount with proof (military ID) and they will give you a discount coupon to present to the cashier when you check out.

I went to Boscov’s around the holiday’s after looking the sales paper. It was my first time since they reopened the store. They were advertising items they had on sale. So I decided to pay them a visit. When I got to the store mostly everything that was advertised as being on sale was in the middle of aisles. That made me happy that I didn’t have to search the store to find what I was looking for. I picked up some great deals. Customer service was great. They also had a area where you can get your gift you purchased wrap free. That was great for those who didn’t have time or didn’t want to wrap there gifts.
Overall my experience was excellent and I will be back in the near future.

The store is clean and chock-​full of merchandise. My husband had a pair of jeans that he previously bought that did not fit and we were able to return the jeans with ease. I thought it was slightly unbecoming but comic that our cashier was swearing at the register that was computing slowly. We decided to look at mattresses. It was going well until another associate disregarded my personal space and almost plowed me out of his way without an excuse me or a second take.

It’s great to have Boscov’s back in the Baltimore area. This location has a great selection and great prices too. No wonder it was so crowded this weekend! The employees are very helpful; one of them opened up another register for us when the checkout line got too long. There’s even an auditorium!