Cleaning by Fredericks

I don’t normally take the time to review but I should’ve listened to the bad reviews and so should you. Early this year, I took in a coat for cleaning as well as a blazer and some other jackets, mostly because it was a Sunday and it was a convenient location. I was a bit annoyed that they wouldn’t let me take advantage of the shirt discount because I didn’t have them with me but I figured I’d let it slide. The prices also seemed somewhat high but I didn’t know what they were there so I just shook my head and dropped off the clothes.
I came back to get my coat and it still smelled somewhat dirty, plus it was covered in lint, never mind that some clothes still weren’t ready (more on that later) like they said they would be. I told the guy at the counter and he seemed like he couldn’t care less, somewhat incredulous that I thought it should not be covered in lint. Still, he eventually did offer to take it back. I said it was freezing outside and I needed it, so I’d just have to live with it.
I came back another day for the rest and Liz was at the counter; I mentioned how the price for a blazer had seemed high, and she said I was overcharged by $ 15. She also mentioned how I could’ve had the coat cleaned again, but still very apathetic, and said they could give me a $ 15 credit. I couldn’t believe they couldn’t give me a refund, but I wanted to get out of there already and just took it and left. I should’ve just left it at that but the story continues.
I recently had some dry cleaning to do and figured I’d finally use the $ 15 credit. I took some clothes in on a Saturday and was told come back Monday. I come back and was told some pants still weren’t ready, without even bothering with an excuse. I was annoyed and the only thing Liz had to say was, «oh do you live far»? They really don’t care for your inconvenience. On Tuesday, my wife noticed her blouse was still stained, so I took the blouse back and came by again for the pants. Another woman was attending the counter, she went looking for the pants and could not find them. She tells me the other lady who would know went home already. I asked her to call the person but she couldn’t get in touch, and the pants were nowhere to be found. She also tells me she’ll have the blouse ready tomorrow and someone will give me a call about the pants (yeah right). So of course I have to call the next day and Liz says the pants are ready but the blouse is not… big surprise. They again promise a call the next day that never came. I let a day pass and then called again, finally everything was ready. I picked up the clothes and was so happy I’d never have to go there again.
Avoid this place at all costs if you want dry cleaning done well, on time, or with good customer service.

If zero stars was an option I would put that. Went in on a Wednesday with a suit that needed the hem fixed and dry cleaned. I was emphatic that I needed it by Friday am as it was my sons graduation…“no problem come Thursday evening we will have it done for you” were her words. Went in Friday am… no suit? Back and forth on the phone with the cleaning facility… no one could locate it. This went on for ½ an hour. Left and grabbed the clothes back that I was going to have cleaned there. I was not happy.
They called me at about 2−3pm saying my suit was back at the location. I went in to pick it up. When I got home the suit, although it was wrapped up like it had been cleaned, was still dirty and had not been pressed. Unbelievable! Who does business like that… very underhanded and insulting.
I called the next day and asked them «where they serious»??
Their response was for me to bring the suit back to have it cleaned. I don’t know if my medical plan would cover me for a stroke so I passed. I said I wanted a refund and she told me only for the cleaning I would have to pay for the hem… whatever. Never going back and didn’t even go for the refund. I don’t need the stress… they can keep the $ 12

Dry Cleaning is great and convenient. The cashiers could train a bit more with how to do the Unilocal coupon transactions, but other than that, I’d recommend this coupon here!

Just wanted to let you know that Frederick’s on Mamaroneck Ave. is an excellent establishment. Liz, is polite, professional and helpful. I get all my clothes and my husbands clothes dry cleaned there. The alterations by Marietta, who is an excellent seamstress are perfect every time.
Frances

The Milford CT store is a joke! They entice you in with lower prices and then they nickel and dime you to death examining the fabric of everything or anything you bring in to charge you more. Worse of all – they DO NOT stand behind their cleaning and when they damage something – they WILL NOT REIMBURSE YOU! Instead, the unprofessional uneducated staff accuses you of bringing in damaged clothing. You can try and contact the owner and he will never return your calls. SHAME!

I cannot believe I put up with these guys for several years and gave them thousands of dollars. In more than one occassion, they have shown to me that they do not care about the customer. For the work they have done for me: their quality is so-​so and their prices are high. Their customer service is rude and non-​existent. Yesterday was the «straw that broke the camel’s back» for me. Incident date: August 26^th, 2012 afternoon.
I showed them a shirt collar that they had destroyed and the counter person shrugged her shoulders and said that she would put in a «note». This had happened a couple of times before, and so I told her that I was more interested in the future washes, especially with some of my expensive shirts. She outright told me that she could not guarantee anything because their «factory» was in a different place. When I asked her why Frederick’s would not be able to stand behind its own work, she sarcastically told me that I could not expect her to «accompany the laundry to the factory». I pointed out to her that as a customer who paid Fredericks hundreds of dollars a year, she was about to lose a reasonable customer. She just rolled her eyes. As a person who is typically loyal, I gave her one more opportunity to save the customer by saying «I am sorry, it was my mistake to have selected Fredericks». She said «Yes».
There are 5 other dry cleaning shops within 1 mile of that area. I cannot believe these guys are still in business.