David Sandak, DDS

I was referred to Dr. Sandak from my regular dentist to evaluate an unusual soft tissue lesion. I had a prior evaluation with another periodontist and that did not go so well. So, I did not know what to expect with Dr. Sandak and I was very anxious. My first encounter was to schedule the appointment. The receptionist was very professional on the phone. I explained my issues and I was able to get an appointment in two days. Was very accommodating of my schedule.
Dr. Sandak’s office had recently undergone a renovation. My first impression of the waiting area, was very warm, welcoming and professional. Staff at front desk greeted me with smiles and explained what steps would occur during my visit there. Filled out forms, etc. (they have really nice pens!). The Office Manager Krystal, explained financial obligations, etc. Dr. Sandak, introduced himself and offered a firm handshake. I found he has a personality that puts you at ease. Very pleasant and knowledgeable. I explained if he spoke with my referring dentist, he stated he had and was up to speed on my problem.
From the beginning of the exam, to the treatment and aftercare instructions, Dr. Sandak and his staff (in the front and in the exam room), answered my questions, took my concerns into account and treated me with respect. Dr. Sandak even called me 9:00 pm that night to see how I was doing!!! This really «blew» me away! Nice touch to a stressful situation. I would recommend anyone who needs Periodontal work to consider Dr. Sandak.

I went to Dr. Sandak for a consultation for gum grafting on referral from my regular dentist. I have severe gum recession that is occasionally painful. During the consultation, Dr. Sandak was cordial and professional. He assessed my situation, took photographs to document the current state of my gums, and informed me that pricing would follow; after pre-​procedural estimate with my dental insurance provider. He provided literature on surgical procedures, including how to prepare before and what to expect following surgery.
Following this consultation, I expected to receive a written estimate of the cost and a recommendation for how to proceed with treatment, in layman’s terms. What unfortunately happened was I heard nothing for four weeks. When I called Dr. Sandak’s office to follow up, I was told by the receptionist that I was to have four treatments (one for each part of my mouth). The first one would be upwards of $ 8000. Extrapolating that comes to $ 32-​$ 35,000! I had no idea it was that expensive and was disappointed that my dental insurance does not sufficiently cover the cost. I did some further research on my own and found out that dental insurance in general does not cover the high cost of the gum grafting procedure. Undeterred, I asked for a written estimate and course of treatment. A few days later, I did receive a written statement form Dr. Sandak’s office. Unfortunately, it was written in medical jargon. As a non-​medical professional, I found it incomprehensible. I did not feel I had sufficient information to make an informed decision, and chose not to pursue the matter further with Dr. Sandak. I told my regular dentist what happened and am shopping around for another periodontist, as I still suffer from occasional pain in my gums.
The three stars is because Dr. Sandak appears to be competent in his field, having a well-​established practice. Unfortunately, his support staff needs to work better with prospective patients.

Great Doctor and Hygenist, Poor Customer Service in the front. Cheryl is the worse.
Not patient friendly at all. If you can get past terrible customer service, but want a great doctor, this is the place for you.