Mac’s Marina

Mac’s Marina is Whitmore Lake!
They have always treated me like family.
Extremely courteous & professional staff,
eager to help with service, storage, & all of your
nautical needs!
Don’t forget to get an ice cream from Dee’s!

Called the day before I wanted to rent a boat to surprise my father for Father’s day weekend. I spoke with a guy and explained that my Dad had poor use of his legs and we would like to reserve a particular boat that had couch seating in the front and back since my Dad couldn’t sit upright (in a chair) for extended periods of time, and we were going to have a full boat of people, so I wanted my Dad to be able to prop his legs up on the couch seating in either the front or back of the boat depending on where he was sitting and the location of the sun during the day. I also explained that I was not ready to commit to renting when I called because I wanted to make sure my Dad’s health would permit him to go the next day. The guy I spoke to said «oh don’t worry, since it’s within 48 hours, I won’t charge you if you have to cancel.» I said «Are you sure, because your policy says no refund within 48 hours?» He assured me that he wouldn’t charge me if we had to cancel.
The next morning, I called around 7:30am to see when the boat would be ready because I wanted to get there early to get my spot on the particular boat that I had inquired about the day before. I was speaking to a different person than the day before, so I re-​explained the whole situation with my Dad’s health. He told me that that particular boat was unavailable and we would have to make do with the boats that have plastic chairs in the front of the boat but there was couch seating in the back of the boats that are available. I said, okay, that’s fine, we are leaving Ann Arbor now, so I will be there about 8:00am (this is when the rental was supposed to start per their website, as advertised). After some personal delays, we arrive at 8:40am expecting to board a boat and the same guy on the phone (Nico, I believe) tells me that none of their boats are available for at least another hour because they were all having mechanical issues. I noticed that one boat was leaving his dock which had couch seating in the front and back of the boat. I asked him why he didn’t tell me that boat was available when I called at 7:30am when I was very specific about requesting one of those boats due to my Dad’s health, and he tried to cut me off while I was speaking. I asked him why he didn’t tell me that none of the other boats would be available until 9:45am when I clearly stated I would be arriving by 8:00am and he again just cut me off while I was speaking and stated that he is busy, trying to get all customers taken care of, and would be concerned for our safety if the boats were not worked on before we took them out. I told Nico that we paid for an all day rental and that’s not what he is offering us now so I am canceling the reservation. He stated that I am still responsible to pay him, and I said absolutely not and referenced the facts that he was in breach of contract for not providing services during the times advertised, and that his coworker assured me that I would not be responsible when I spoke to him on the phone the previous day. Nico finally agreed to let me cancel without paying but did so while making a suggestive comment that I cancelled because he heard me arguing with my wife.
The business lacks all professionalism, communication, and courtesy. They forget who the customer is and do not grasp the concept of «earning someone’s business.» I wouldn’t give these guys a nickel of my money. Please heed my warning and go elsewhere; anywhere!