AT&T

This place stroked me. Rep set up a deal and being more than I wanted to spend I told him I need to sleep on it. He adamantly suggested I take the package now because they had an easy, «buyer’s remorse» return policy, just bring it back in tomorrow for our no hassle return policy. I figured ok that sounds easy enough. He neglected to mention the $ 45 dollar restocking fee. Wasn’t going to do the deal in the first place now I’m out $ 45. Nice… sell sell sell

A guy with red hair and a red beard told me he had been with the company for ten years and I couldn’t exchange my phone because it was under a two year contract. Went to my usual store and they exchanged it no problem. These guys need to learn how to utilize the tools AT&T provides them instead of creating a bad customer experience by making me drive to another store.

Coming to this store for years. Always a different team but must admit service is always good. German assisted us today with our appointment to fix iPhone. We explained the challenge and he asked to use our device and made it visible to us what he was doing. He didn’t explain what he would do, he just did it. Worked!!! My daughters iPhone was back in business. His soft sell approach to covers and devices was appreciated. Being in sales I do not like hard pushy sales. People know what they want. He spent his energy showcasing the devices and features. Highly recommend this store. Only gave four stars because if you don’t have an appointment you will wait.

Worse people I have ever dealt with. Told them calls don’t ring go to voice mail. Battery was at 83% and went dead in the store. The guys at att said nothing I can do. THEY SUCK!

I cannot rave enough about the customer service at this particular location; Kaycie and Brandon have especially been friendly and helpful. It also helps that the location is bigger than most others, so they have more stuff and more people to help you out. This is always going to be my go-​to AT&T place.

do not do the buy back! i never received my payment in the mail. neither the store manager or customer service did anything! each said it was the others responsibility. this has happened to my friends as well! at&t rips their customers off! very poor customer service, i’m changing my phone service!

Went in on a Saturday afternoon and the store was fairly busy but we were helped about 15 minutes after checking in. We had a smooth transaction buying two new iPhones. In addition, we traded in our old phones and received an immediate credit towards our new purchase. The rep didn’t try to upsell us anything and we left happy with two new iPhone 6s’.

Kaycie is the most patient rep I have ever experienced. She was fast and friendly and fixed all the (very long list) phone issues my sister had. She is an asset to this business and exemplifies excellent customer service!!!

I wish that I could give zero stars but I can’t. If you can avoid this place DO IT! The staff is incredibly condescending and rude. The manager is no help at all. The store is minimally stocked and ineffective at solving your problems. They treat you as though you asking a question is taking time away from them playing on their phones. Which is exactly what they were doing when I walked through the door. It’s terrible that att has terrible phone etiquette and that now I will never go back to any of their stores for any effing reason. If you take a job in customer service you should answer customers questions with politeness. Even if you think that the question is terrible or stupid. Your job is to keep them coming back, to want to come back to your store and every one in the store acted like I put them out by asking a question. Pathetic individuals with nothing better to do hmmm I’m sure there is toilet that need unclogging. AVOID AT ALL COSTS. I guess when Apple started offering the iPhone to other carriers att got all kinds of butt hurt. This is one of the reasons.

Worse customer service ever. My initial helper Denise was so wonderful. I needed a manager and I waited 25 minutes while watching everyone but Denise work. Kimberly, another sales rep. Wandered around helping the same couple for the entire 25 minutes. And let’s elaborate on «helping» she showed them phone cases. With useful worthless tips like «this one is great» «like this is better but this one is like more better» seriously? The «manager» Jesus. Floated around on his iPad helping no one. He greeted and helped two guests that came in the door. But ignored all
Of us that arrived first and were actively waiting. He’s dressed in a sport coat with a handkerchief looking like he’s going out to dinner. Perhaps he should worry less about his dress and more about doing his job. I will never return to this store. They need to train
Denise to be a manager. And Jesus needs to find a new job because he SUCKS at this.
I’m a manager and have been in customer service for 10 years. This guy is a joke! Don’t use AT&T

After my last visit here, I will not return to purchase a phone from an AT&T store.
The customer service at this location can be hit or miss so I opted to purchase my wife’s new iPhone upgrade directly through their web site.
From what I recall, if you purchase a new iPhone from an AT&T store and it has an issue, the policy is to refer you directly to Apple, they will not exchange it for you no matter how soon you bought it; if they do exchange a phone, even if defective, they charge you a restocking fee. Therefore, if you are going to buy an iPhone, it’s better to buy it directly from Apple. I can’t speak for Android phones but only iPhones so the policy may be different based on the manufacturer. This issue happened for me about two years ago, and I indeed had to go to Apple instead. While I do not know this for sure, it seems the policy is with AT&T directly are different from the retail stores, the former being more flexible.
Your mileage may vary but I recommend going to the Apple store directly, or purchasing directly through AT&T’s website instead of going to the store.

Be aware about the hard sale in this store! I purchased an iPhone 6 at this store. The salesman promised to waive the $ 40 upgrade fee if I buy one of three accessory packages, which are way too expensive than the market price. So I bought one package — a small external battery, a car charger and a usb cable for $ 85. But the fee is not waived and appear in my phone bill. So I call the customer service. They deny the offering and tell me there’s no way to waive that fee. It’s totally a fraud. Be careful about what the salesman promise you.

I don’t see why this store has so many negative review, I went a couple days ago to check my upgrade status and was greeted right as I enter the door. The guy was really nice and helpful, I wish I remember his name. I was small chatting with my boyfriend about how hot it was and he even offered us some cold water. Maybe I went at the right time or maybe they got new people. Who knows, all I know is I had a good experience unlike all the negative ones.

There’s a time in your life where you just have to bite the bullet and purchase a new iPhone without a contract because you’re such an idiot that you broke your iPhone and you did not have insurance so AT&T fixed me up and now I’ll have a new iPhone. 5s

Terrible customer service. They said they would replace my iphone car charger if I could find my receipt. Well, I drove all the way back to Brea where I originally purchased it from, and when I came back they said they wouldn’t honor it. These people are effing idiots and all they do is hangout in the back and watch the World Cup. The manager looks like a little high school boy. What a joke.
P. S. — - All the 5 star reviews on here are fake. There’s no way this jenky place could ever deserve five stars. Lame.

**BEWARE –DO NOT BUY PRODUCTS HERE!!**
bought a brand new iphone, it was defective. I went back to the store, literally the same week, and they were very unhelpful and not as nice as they were when I originally bought it. the lady I talked to was very short and wouldn’t even answer any questions I had as she just kept insisting that I now need to go to the Apple store. Ok, I understand that Apple warranties their products … what baffles me, is that this AT&T store was still was going to charge me a $ 35 restocking fee for a phone that never even worked in the first place. Restocking fee? So, I only assume that they restock it to sell to the next person … that means YOU!
the other gentleman that I talked to was more helpful and answered my questions since the originally lady shoo’d me off, but I would still never recommend this specific store — long wait for service, they only take appts before 5pm (sorry I work a real job and can’t make it before 5) lots of chitter chatter about «come back if you have any problems», but when you do, they are irritable and rude and practically push you out of the door.

Use to be our only phone shop. Don’t know what happened but these guys forgot that they’re here for the customers.
The guy who checked us in wasn’t nice at all. His words and body language came across as if I was bothering him.
My phone wasn’t working so I felt stuck.
Turned out the guy was wrong on my wait time.
As I waited, I heard him tell people the wait would be 45 – 60 minutes. Try 20.
Bottom line, all of the nice employees are gone and cocky turds rule this roost. Just keep driving to the La Habra store. THOSE guys know how to help.

I should have read the Unilocal reviews first. This is the worse customer service of any AT&T store I’ve ever been too.
Ive been having problems with my phone and took it in for sum help. The girl who greeted us was kinna rude, no smile just straight forward what are you looking for, I said my phone no longer charges and was looking for another phone. I said I had also been looking at Verizon and omg it made it seem like I yelled bomb in the airport, her rudeness converted into pure evil… *itch was like well do u wanna switch to Verizon cuz I can easily terminate your service today and you can go else where!
Wish I had gotten her name but I will Never visit this AT&T site just based on the rudeness of this one chick that is obviously NOT trained to work there

The worst AT+T place ever…
I waited for 1.5 hours and left !
They don’t care if you wait, your time is of no value to them.
There were people sitting on the floor in the store!
Pathetic ! Pathetic ! Pathetic !

Made a Unilocal account to specifically write this review. I went into this store twice, yesterday and today. Yesterday I went in with my boyfriend and it was really busy, considerably because it was a Saturday. We were not greeted when we walked in, but I didn’t mind because of how busy it was. We saw a couple of people waiting in line, so we got behind them. After waiting there for a while, a lady finally spoke to the people waiting in front of us. She sounded pretty rude saying to them «Did you write your name on the list yet? There are 8 people ahead of you so you’re going to have to wait.» When me and my boyfriend heard this, we looked each other and decided that it was not worth the wait, and that we would come back later.
So we did that today, and this time the store was not as busy. There were a few people in there, but again as we walked in, no one greeted us or asked us if we needed help with anything. The employees could clearly see us, but we were basically ignored. Another thing is that they seem to be under staffed. But anyway my boyfriend & I decided to walk around the store and wait for someone to help us. I also noticed a few other people standing around, waiting to be helped. Finally an employee who seemed available walked right past us, looking at us and then looking away. Then she disappeared into the back. We waited a little longer and I just decided that I did not want to give them my business, so we left empty handed again. Sucks.
The store itself is really nice however, too bad the customer service is not.