Wickliffe Country Place

Avoid at all costs.
My crotchety dad had spine surgery this year and after he was discharged from the hospital, he was sent to Wickliffe Country Place to recover. I would have had him sent elsewhere but his insurance didn’t cover any of the nicer facilities in the area. Like anyone recovering from a major operation, he wasn’t in the best spirits, needed a lot of help, and was in a lot of pain.
The first few days during his stay, he had a roommate who refused to close the windows (in February) and was verbally abusive to the staff. My dad was in some pretty severe pain and pressed his call button for hours without getting any attention. He wasn’t given his daily meds on a regular schedule and he didn’t receive his pain medication. I called and complained and got him moved to a private room which helped a little, but he was neglected for the remainder of his one month stay.
The main highlight of his stay included having a nurse injure his prostate while inserting a catheter (the nursing home claimed this happened after a trip to the ER but ER documents show this happened at the nursing home). After this incident, they wouldn’t let my dad clean up/​shower because it «wasn’t his day to shower.» That meant he sat in dried blood for a few days.
Also notable was the lack of communication with me, his only family member, having to bring him his own medicine from home because the nursing staff kept forgetting to give him his medicine (things like thyroid and heart meds — essentials!), and the fact that they kept ignoring his dietary restrictions forcing me to have to bring in food for him. (had he been out of it, he could have been in serious trouble if he’d eaten what they provided)
I’m thankful that my dad is verbal and coherent and was able to let me know about how he was being mistreated. I’d be afraid to see what would happen to a patient who couldn’t complain, voice their concerns, or let family know what’s going on.