Sentrex Paralegal Services

Posted on wrong location.

Was in need of legal advice for a custody case. Contacted an attorney, was told I would get a call back. I was contacted by this paralegal service who works with the attorney. Yes the paralegals are friendly and knowledgeable. However, the whole process and handling was EXTREMELY disappointing. First they charge $ 300 to prepare the documents that you will file in court, you represent yourself at first. For someone who had never been through the process, you feel it necessary to have this started. Come to find out the documents can easily be filled out by yourself, or help from legal aid, the cost? $ 0.00! You do need to fill out an intake form which explains to them the situation and details of the case. The intake form had not been filled out or returned yet, when questioned about a possible refund, since the intake form had not been returned yet. Their response, the $ 300.00 is NON REFUNDABLE! the paperwork had already been started, and general information filled in. Remember, the intake forms have the details (this had not been submitted yet). First draft of documents received, numerous errors, including someone else’s name in the signature line. Second correction? Still errors, was then told paperwork had already been sent out, to cross out errors and initial. So paid $ 300 for documents with errors. Will be happy to post all documents, correspondence, and intake form submitted. For anyone starting a child custody case, CALL DIFFERENT ATTORNEYS and do your homework. It can be VERY stressful. It is hard to know where to begin. Especially knowing this is your child’s well being at stake. Find the attorneys who take the time to meet with you and explain the process. Biggest lesson learned! Especially for a single parent with limited funds. Will NEVER recommend this route to ANYONE, nor recommend this company. Received 2 FREE-​1HR consultations from 2 attorneys, both explained thorough routes (wanted to get different opinions, options). Spoke directly with the attorneys, did not feel rushed, and all concerns were addressed.