Two Jacks Cycle & Powersports

Do you like ridicule? Do you enjoy being lied to? Do you like to wait weeks to have work performed, only to have the problem be one you suggested after only two or three days? Than Two Jacks is the place for you.
Don’t be fooled by the name! It is still Riders World level of service with a fancier looking parking lot! Heck you can still gaze at the wonderful Riders World neon hanging in the showroom!
Why am I talking about Riders World in a review of an establishment called Two Jacks Cycle you ask. Because they are one and the same. They combination now resides at the old Riders World location.
In the beginning it was my Triumph. I had recently purchased the bike used from a guy. I came out to my garage one morning and to my horror there was gasoline eating away the paint on the floor. So I get on the horn and call the only Triumph dealer around, Riders World. Being a hair outside their tow range, they were going to charge me a premium to come get the bike. So I opted to call a friend to give my and my bike a lift. I would rather buy lunch for a friend than pay a tow fee.
That night I find out there is a recall on the broken parts of my bike. So we drop the bike off and the conversation went something like this:
RW If there was a recall, you would have gotten a letter in the mail from Triumph.
Me I just bought the bike used a month ago. I didn’t get a letter, I found out about it on Triumph’s web page.
RW There is no recall, you need to order a whole fuel pump system to get it fixed.
Me No, there is a recall, I’m not paying for anything. You are a Triumph dealer and service center.
RW There is no recall I’ll order you the fuel pump.
Me No, I’ll contact Triumph and get a «letter» from them and let them know you won’t fix my bike.
RW Oh… I see the recall now.
The bike gets dropped on in their «Loving» hands and I get a ride back home. The fix was suppose to take about 3 days, as they needed to order the parts. They were also informed not to use cheap gas in the bike as it will not start (there is a Sheetz across the street). Get the call my bikes done! Great blue skies and 80 degree days in sight for the next 2 weeks! This is going to be wonderful to get that wind blowing in my hair Easy Rider style.
I get there to pick up my little Speed Racer to find she won’t start. That conversation went something like this:
RW: Go get some lunch, we will get it running for you.
Me: What gas did you put in the bike? It will not run on Sheetz.
RW: No, we put good gas in it.
Me: I have a few gallons of Sunco in the car, I’ll put some in and see if that works.
RW: No, No. We will get it running. Just go get some lunch and we will have it running for you when you get back.
Now I’m out two lunches to a friend and still no bike. Aggravation sets in when the bike is still not running, and those blue skies we talked about are on their way out and the rain was here. After two weeks the verdict SHEETZ GAS.
A few years later I ditch the Speed Demond and go with a more economical ride. A Ruckus, and I was out to recreate Easy Rider in slow motion. Until I made a boo boo. Yes I take 100% responsibility for destroying my crank shaft. So I call the place I bought The Meepers (pick up on anything here?). It went something like this (with a mocking tone)
Me: I messed up my crank shaft and I can’t get over 30 mph down hill now.
RW: That’s fast for a scooter.
Me: No, it’s not.
RW: Ok, hold on let me see how much it will cost.
Several minutes…
RW: It will be $ 900-​$ 1000 to fix it and we won’t do it until the fall.
Me: ?? The parts are less than $ 100. Why would you charge me so much, and why won’t you fix it until the fall?
RW: That just how much it will cost, and it’s only a scooter, we have bikes and skidoos that come in here that need to be fixed. It’s riding season after all.
Me: I know it is riding season, that’s why I need to get my scooter fixed.
…I priced out the work at another Honda dealer it was around $ 400.
After this I managed to avoid this beastly place for a few years. Two Jacks Cycle, this is going to OK. Boy oh boy was I wrong. Upon walking in the door I see familiar faces that I tried to avoid. You know, like when you see that ex at the bar. I give them my keys and a half an hour later they tell me I failed my inspection because I need a new rear wheel. I was told the wheel was down to the wire mesh. I think to myself, OK, I don’t check my wheel daily, but damn that is pretty bad. Turns out the tire was in need of replacing, but there was in fact to mesh coming through. There were a few near bald spots along the center line.
Days go by and I find out my tire was never ordered, only reserved, then they ran out of inspection stickers. Finally I get the bill and I was charged $ 45 for the tire after I was told it would only be $ 38. The money isn’t the issue being lied to about the price and the condition of my old tire is. Do yourself a favor, spend your money elsewhere.

This is pretty much the only game in town for the locals like my family. They have a nice variety of bikes ranging from KTMs to BMWs; however, my lower score is not due to lack in product but lack in service. Most of the people are nice, but they sometimes seem to forget how to treat their loyal customers. They aren’t the worst store but I wouldn’t think to come here if there was another.

I bought a BMW K1300S from this dealership and their sales and after-​sales support was excellent. It was by far the smoothest vehicle purchase I’ve ever had.
Very friendly, courteous and professional. I would defintely buy from them again!