Basil Resale Center Sherdian

This is a bit of a retro review regarding my experiences here buying a used minivan a while back.
Three things, no, four things stand out for me that kept me from revisiting this place after my one and only buying experience:
1) The minivan I bought turned out to have had a bent frame. Anyone not familiar with cars might not understand how bad this is and what it implies, but I suspect they had a wrecked van that was restored, but when a car frame gets bent, it sometimes can’t be returned to perfect condition and it REALLY is something they should have divulged and it should have been reflected in the price.
I was first told of some evidence of chassis damage by the mechanic at UHaul who installed my trailer hitch. Then when I went to get the front end aligned, the mechanic informed me of the definitely bent frame.
There’s NO way they didn’t know the frame was bent. No way.
2) When I sat down to sign the paperwork after which the rate was already established, the sales guy informed me that the rate was actually a few points higher. Now, I could have gotten up and walked away, sure, but I was ready to get the vehicle and get on with it, so I signed and got it over with. That, however is pretty shady.
3) I asked for the missing head rests for the middle seats and never received them.
4) On a visit for some routine oil change/​maintenance, they tried to sell me a new «serp belt,» which I knew I didn’t need, and as it turned out — I was right because it outlived the vehicle. This led me to expect that they routinely throw bullshit service suggestions at customers when they come in for their routine maintenance. Shady.
5) Almost forgot this one. On another routine oil change visit they tried to sell me new wiper blades. I told the service manager that I just put them on a month prior. He walked away and a few minutes later the fucking mechanic walks in and ushers me back to the vehicle to show me the supposed «damage» he (caused) spotted on one of the wiper blades. Bullshit.

This place needs to be REPORTED! Went in there for my sons car to get it checked out as he had scraped the underside and caused some damage. They gave me a quote for a total of 800 dollars. When I went to Allstate to make a claim, they were very confused as to the pricing. They, and other insurance companies have basil and other car dealers pricing, and the total should have been 75 dollars NOT 800! The Allstate agent was APPAULED and called them up, and when he confronted them, the lady on the phone said «well I’m sorry but we can’t fix her car anyways, we don’t do work like that on cars *click*» SERIOUSLY?! Then I later called back the manager, and he tried to say that it included labor. I stated that the Allstate agent also had the pricing on that too and it is NOWHERE near 800 dollars. They refused to admit they jacked up the price, and then just laughed at me! I have NEVER been treated this way! We have taken it to another dealer, and they said what they did is called price jacking. I also got quotes from other dealers, prices ranged from 70 – 120 bucks for parts and labor, it’s a simple fix. NOT 800 dollars! We were also told from the other dealers that this is a common thing that basil resale does, it isn’t the first time they have heard of this from them. This should be illegal, and I WILL a be taking this farther after the nasty way I was treated and being laughed at and hung up on! Thank u to Allstate, and the other car dealers in the area, I am so glad I wasn’t scammed!

Dave Miller was my salesperson, very nice! actually a some what pleasant experience with a car salesman! and the service so far with my purchase (2012caddy srx) HAS BEEN GREAT! ohh almost forgot ! the Cookies!

I went here a while ago when I was shopping for my first car. My parents insisted I check this place out since they bought both of their cars here, so I agreed to check it out even though I knew I couldn’t afford to buy anything outright or be able to finance. When I got there, I told the salesman Joe who had sold my parents their cars what I was interested in and what I would be comfortable paying monthly if that were an option, but that I had already found a car elsewhere that I was interested in paying cash for but I wanted to see all of my options before I bought it. I had a good sized down payment, but I wanted something less than $ 10,000 since I am a full time student and only work part time and can’t really afford a $ 200+ monthly payment. I explained this, and he told me that they would not be able to finance anything less than $ 12,000. I wasn’t comfortable with that, so I declined and said that I would come back when I was more financially ready. He tried many times to convince me to at least give more consideration, which I understand is his job, but after I declined again, he said «you can’t always have exactly what you want, and you are acting like a spoiled brat». I turned around and left because I never expected to be treated like that.
Also, a few months ago, my boyfriend was rear ended on his way home from work one day, and his car was pushed into the car in front of him. Coincidentally, the car he hit was this same salesperson. Before even asking if my boyfriend was okay, he handed him his card and told him that he would give him student discounts, accident discounts and a whole bunch of other «discounts» that don’t actually exist if he came to his dealership when looking for a new car. So I advised him to stay away, and I certainly don’t plan on going there again.

Bob was my sales person and after visiting 4 – 5 dealerships and receiving really bad customer service, it was so nice to experience a real, old fashioned, well rounded sales person.
He showed us a few cars and when due to a small technicality we encountered a small issue with financing, not only did he fix it, he got our interest rate cut in half! He followed up and made sure we were taken care of. When a small issue came up with one of the keys to the Lexus, he was very responsive and although we have not resolved it yet, there’s not a doubt in my mind that he will make it right.
There was a small mix up in price during our shopping experience that nearly brought me to tears! (The car that I loved turned out to be a lot higher priced than I was told) and after walking away thinking I will have to buy something else, he worked with management and a couple days later was able to lower the price a lot… Now, I understand that this sounds a lot like a tactic and I’ve bought enough cars to know it; However, it was an honest correction and I’m pretty sure they lost money on the deal because of their commitment to customer service and the original error… Overall, very good experience with this sales person and the company.