Smooches For Pooches

I took my dog Ben there today and they did an amazing job!!! Ben is very nervous around people sometimes and they treated him great!!! I will definitely be back!!!

We are sad that this place turned out to be a bad experience. We brought our dog here to be groomed starting from when he was a puppy. We only made it to the 3^rd time before we experienced the rude behavior from the employees. We have a long haired dog that we have been learning how to take care of his coat. He squeals and slithers and scampers when we brush him and it’s very difficult. So yes, our fault that He had gotten matted. He needed to be shaved down… Ok, no problem. I get it. Maybe 6 weeks later I brought him in just to have his nails and ears trimmed he came out with a shaved tail again. I questioned the girl about it and she said it was «encased» and horribly matted. I said. There was still hardly any hair on his body from the shaving, it wasn’t matted. I didn’t say it rude but just questioning (apparently they don’t like to be questioned).Well, this started rude and inexcusable behavior from the employee, actually saying to my face «well, if you ever brushed your dog we wouldn’t have this problem would we? «. I was SHOCKED. I have to say that the owner (Kelly) was not rude per se, but I actually turned to her and said «why are you standing there listening to your employee speak to me this way?» Even she agreed at that point that if was wrong but never went further to rectify it. I was actually hoping the owner was goi g to call me later in the day to apologize for her rude worker but it obviously never happened. I take responsibility for having a brushing issue with our dog … And I told them that! Instead of trying to help, we got rude behavior. Very sad to have to write a review like this for a local business.

My dog has been professionally groomed on a monthly schedule since she has been a puppy so she is accustomed to and comfortable with the routine. Her groomer retired so I decided to try Smooches for Pooches because it was conveniently located. I wasn’t 100% pleased with their service the first time I brought my dog there, but not wanting to to judge them on a first appointment, I brought her back for another. That was disastrous. About the only thing they did was bath her. Her ears were ignored, nails not cut, etc. I was told that she was «uncooperative» and they (2 people) had to «hold her down». My dog was obviously stressed as she is only 10 pounds and has never been treated so poorly. There were no apologies that her grooming was incomplete, or that my dog had become so distressed, and for that the fee was $ 50.

Hi Kelly and staff.
I brought my chocolate lab to Kelly today .He is to big for me to handle now .I was so pleased when I picked him up. He was so comfortable sitting on the floor with his leg crossed, not scared like he usually would be. He had a cute little scarf on him from Kelly. His fur was so soft and fluffy. He was groomed and shiny. I came from Derby, because I have also trusted Kelly with my other fur baby that passed away. Kelly you are so awesome and all your staff. Thank you for what you do.
Diane Mogavero Derby N. Y

Everything I asked not to be done was done, everything I asked to be done was not. I’m not sure how much easier my instructions could have been. Do not trim ears, do not trim tail, cut nails and trim feet. Will not be returning.

We had a great experience with Smooches for Pooches!
I called to gather information over the phone before booking an appointment. Kelly couldn’t have been more helpful. Our puppy is an 8 month old yellow lab, and I have never taken him to a daycare setting. I was a little nervous leaving him for the day, as he has only been left with family members. She answered all my questions thoroughly and put my mind at ease.
The cost was very reasonable. It was $ 35 for a full grooming appointment (bath, ear cleaning, nail clipping), plus an additional $ 10 for the day for daycare. Due to our schedules, Jax was only there from 7 am to 2 pm; however, they allow you to drop them off from 6:30am to 6:30pm! Very reasonable, considering the length of time the dogs can be left.
When my boyfriend picked Jax up, they said he had so much fun and enjoyed playing with the other dogs all day. When I came home, I noticed how soft he felt, compared to when I dropped him off. It was like new puppy fur! He was exhausted the rest of the day from playing so much!
We can’t wait to bring him back to play again :)
(One side note — There was a little confusion when I dropped him off. I entered through the left door to the main counter. I had to stand there for about 5 minutes, as I kept calling «hello» because I couldn’t find anyone! Maybe because it was early in the morning and they were in the back? Not sure. A note to ring a bell or further directions would be helpful for new customers)

I love to take my dog to this place for both grooming and daycare. Everyone is very friendly and accommodating such as if I call to tell them I may be late for pick up due to work. The last haircut my dog got was perfect and looked much better and cuter then the ones in the past since first taking her there prob sept 2013. Not that any cut was ever bad at all but whoever was working that day did a stand out job! When she goes to day care every few weeks everyone welcomes her and knows who my dog and her owner is and that makes me feel they really care about us! I rec this place for everyone!

My dogs are my babies and how other people treat them is so important to me. Kelly and her staff at Smooches are so friendly, professional, and meticulous in their practice. I was so excited to finally get my dogs in for baths and daycare!
We dropped off my 2 Boston Terriers and my parents Pug for baths and daycare. The prices here for both are super reasonable. I used to pay $ 26/​day ($ 46 for 2 dogs) at Hob Nob when I lived in Denver. With a bath at Smooches, the cost of daycare is only $ 10! Without it’s $ 22, but I think I saw a notice about that possibly increasing in 2014 (?). I like that they separate the large and small dogs, though truth be told my 26 lb. dog has been known to try to hump on a Great Dane. He loves big dogs. Haha!
I’d never had my dogs groomed before today since they are very compliant when I bathe them in our bath tub, and both have short coats so they dry in like 5 minutes after a bath. I decided to treat them to a professional scrub though, since it’s holiday time! Their coats are so soft and shiny, nails are impeccably trimmed, and they smell AMAZING!!!
They even kept our pug, who tends to be grumpy about nail clips, happy during the process. God bless ‘em! LOL!
I love that the facility is so brightly colored and clean. And they sell adorable collars! Some holiday themed too (it’s hard to find non-​cheesy holiday collars but the collars here are adorable). They even had one made out of chicken wing fabric that I MUST get for our pug!!! So unique!
I can’t wait to bring my pups back for daycare! They are blissful, snuggly, and currently passed out cold. Ha! Always a great sign after a day at daycare! And I am so happy that they are happy!!! We will be back! Thanks so much Kelly & staff!

You wont find a better dog groomer in the area! Great location, friendly and knowledgable staff, and the doggie daycare and playnights have really helped our dog get socialized with other dogs. Our dog «lola» literally shakes and barks with excitement when we mention «smooches for pooches»!

Since when I moved to USA I tried many groomers for my dog and one day I found Kelly Mustillo when she was working at the same animal hospital where it was a patient so I booked a bath with her. I was not disappointed with the service, she did an excellent job with the same level of the groomer that we had in Brazil. Plus the fact that her knowledge is beyond grooming, because she is always suggesting better ways to me to take care of my dog. So I can say the man thing I am happiest with her is the fact that she CARES about the dog and not see our animals like only a piece of fur with how many dollars she will receive it. This is why I am a loyal customer to Kelly today and even living far, I don’t want to change my dog groomer. I’m very happy with her service and would recommend to anyone that is looking for a good groomer.