AT&T

Seriously AT&T? We walked in to talk prices and plans at the willowgrove mall and spoke with Steve the manager he said that managers don’t know everything let me get you a representative to help so we are sitting and waiting about 15 to 20 minutes meanwhile reps are walking by people are walking in and being taken care of immediately we get up look at Steve he looks at us I said what’s up he just looked at us and watched us walk out the door. Guess that answers my question. Wow and to think Directv partnered up with these idiot’s definitely will have to rethink getting Directv.

Some of the people here are quite friendly, but unfortunately they mislead us and gave us incorrect information on multiple occasions. My girlfriend and I were looking to go onto our own plan together and went in to get some information.
First time we went they said all she would need to switch her number from the previous account to a new account was for the current account owner to authorize her on the account. We went home and later had the current account owner authorize her on the account.
Next time we went back just to look at phones and see how much we could get for trading our current phones in. She was told her iPhone 4 was only worth $ 15, but after looking again the employee told her she could get a $ 200 credit for it since she was upgrading to a Galaxy S6 Active.
A few days later she’s ready to switch and we go back in. We tell an employee we are ready to make the switch and that she is authorized. He informs us that being authorized on the account isn’t the same as being authorized to transfer the billing responsibility, which is what we really needed. He also told us that the current account owner had to be in store with us.
We were annoyed that we weren’t told this the first time, so we went to a second AT&T store down the street. An employee informed us that the current account owner did NOT need be in the store with us, she just had to be authorized to transfer the billing responsibility. They also informed us that we did NOT qualify for the $ 200 credit since she was trading in an iPhone 4 not a 4S.

I’ve been eligible for an upgrade to a new iPhone for over a year and today I took the plunge. Of course I was born into a generation that isn’t used to being updated every thirty days. So, when the iPhone 6 was released last week, I went in for the steal to grab an iPhone 5s which was the equivalent to a trip to Disney World after having had the iPhone 4 for the last three years. I have no problem with Apple. I love everything about their technology. I have no problem with AT&T. Let’s face it, every smart phone provider in America sells themselves likes whores and each of them have a human mascot. Mine’s kinda cute, I have to admit. She works well with groups on every commercial I see. However, today, I only wish she was the one present when my deli ticket was called. This is where the rubber met the road to hell.
I’m well aware I can be a serious prick in private on a keyboard in the comfort of my own home. If I was a school teacher and the man I was shuffled to was my student, I would give this impaired representative a passing grade just to get him out of my classroom. My personal advice about visiting these technical brothels is to make sure they’ve been working there for more than a month and even more make sure the difference between your age and theirs is at least two high school reunions. Next, check to see that they aren’t famished or dehydrated when you’re up to bat. I thought it tasteless to place his order for lunch with in mind that multitasking surely isn’t on his list of assets. I only wanted to be there for an hour, but ended spending almost two hours in his company while he played twister with my brain, blaming me for every mistake he continued to make on my watch; when the truth was he was utterly mentally tardy; every minute jumping out of his seat with my new iPhone and running into the back room, telling me to wait as if I was going to bolt for the door and steal it. Maybe I should have left my skull cap in the truck. I was praying this hungover mishap would make my upgrade a positive experience after three years of salivating over everyone else’s new iPhone’s. Instead, I sat there and became more restless each time he returned from the back room looking for more reasons to stall me, blame me, and even worse, duplicate every contact in my phone with his final conclusion that it must have been something I did!
Look, I know everyone’s got a job to do, and maybe there isn’t grueling training to work at a store selling smart phones. However, I think the only requirement to work at one is that you should function as well as the products you’re selling, and not that of a dusty Macintosh that’s been rotting in a cold, wet basement.
The bottom line is, if you visit AT&T beware of the naïve middle aged that will run you a gamut and make your experience that should be a positive one, a complete buzz kill. If I have to return for any reason, I will surely be more mindful about who it is that’s about to get into my personal space, «rethinking the possibilities» instead of being the next item up for bid.