Infiniti of Willow Grove

Choosing Willow Grove was deliberate. It had the most inventory of any of the other local Infiniti dealers. Getting Dan Ruggierio was a random blessing. We NEVER stepped foot on the premises. We planned to, but life has its twists and turns. In the end, to close the deal, Dan drove the Qx60 down to my friend’s house 67 miles away.
Dan and I shot emails back and forth to get the deal done. Admittedly, it’s a tricky way to do business. However, these were extraordinary circumstances. I would not be surprised if Dan files this transaction under «Can’t make this stuff up!» I am still shaking my head in awe!

Went to Infiniti of Willow Grove this past weekend and if I could honestly give my experience 0 stars or Half a star I would. My experience with the sales rep (Joe) was beyond disappointed and underwhelming. I am 100% sure he did not want to be bothered with my husband and I. His response to every question we had was «I DON’T KNOW». What kind of sensible sales person gives that kind of answer to a customer. It got to the point were my husband had to go online to look up answers to the questions he was asking. This is my second INFINITI and it will probably be my last. We were better off talking to a brick wall. Totally disappointed and would not recommend this location to anyone looking to buy a car.

I love my Infiniti and the service that I receive from Infiniti of Willow Grove. This time I also had some body work done and the car came back sparkling like it was brand new.
Sales gets you into your first car… service gets you into the rest. Service is holding up their end of the deal.

The service department added charges to my friend’s bill without his authorization, nor notified him of extra needed parts. I was walking around the lot while he was waiting inside so I didn’t know until he told me after we left. Very unprofessional.

I came in to get a oil change and check the tiers, Steven had me in and out in no time they even took care of the shaking in my staring vibrations. I was surprised they didn’t charge me for any work not even for the oil change. I was very pleased I am definitely coming back for more in the future.

Matt was friendly, patient, and informed. He made my decision to lease an new Infiniti Q50 fun and easy! Great service.

**Always inspect the work they perform and ask for the serial numbers of old/​new parts. Even better, GO TO A DIFFERENT DEALERSHIP!!! America needs less businesses like this one **
After several terrible customer service encounters with this place over the last 5 years, I seriously doubt the integrity of the reviews above. I visit this location occasionally for simple oil changes and service because it is nearest to home. The staff is «very selective» in who they give good service and always find new creative ways to pressure customers with sometimes grossly fabricated estimates for unnecessary parts and service. (They lack cultural competency)
Of course, despite my continued patronage the Service Rep still found a way to rip me off when I needed them most.

WORST SERVICE EVER!!! I wouldn’t even recommend this place to my worst enemy. I came in for a an oil change (I had scheduled 2 weeks in advance for 9am). When I arrived I was informed there was a recall on the car and it would take about an hour and a half to fix. I agreed to the service. Fast forward 2 hours a representative came out and informed me «they were just finishing up.» After about another hour the same person came back and said the work was finished and my car was just going to be washed and would be ready «soon.» It was another 45 minutes before I received my car totaling 3 hours and 45 minutes for what I was told would be an hour. When I went to pay my bill I informed the representative of the delay to which he replied «Well she’s all ready for you now, and you can leave.» By far the worst service I have encounter. Needless to say I will not be returning.

Great experience! If you looking to buy or lease car make sure to look for Dan Ruggiero! He will go above and beyond to get you best deal and will provide you with best experience!

Robert Salerno knows Infinity. This salesman, after graduating college, applied for a job at Infinity and was asked to gain experience first before he joined their force. After three years of selling for Nissan, Robert came back to Infinity and joined the Willow Grove team. I couldn’t be happier with my decision to by a Q60 from Robert. He knew his stuff, backwards and forwards, and helped me to get the car I wanted at a price that blew me away.
I know all of this about Robert because we had a few moments to sit and chat while they were prepping my car and I took an interest in his background to learn how Infinity picks their talent.

Christopher Banner… That’s the only name that you need to know. You walk in that dealership and you ask for Christopher Banner. I decided that I wanted a new car about two weeks ago so I decided to go shopping around at a couple different dealerships, and what made me ultimately decide to purchase at Infiniti of Willow Grove wasn’t that amazing deal that they offered me… but the customer service and the team that was there. Chris went above and beyond to get my car for me as soon as possible by taking his day off to go and personally pick up my car in Scranton because the dealership at Scranton did not want to do a trade off. Chris is very flexible and professional. I still text him from time to time whenever I have questions about my Infiniti, and he still answers back in a timely manner. You would think that these car salesman would forget about you after they make the sale… but Chris isn’t like that. He is working in his client’s best interest, and understands the importance of maintaining a healthy business relationship because of the future business and referrals that can come from it.

What comes to your mind when you think of sales reps? If even the thought makes you anxious, angry, nauseous, or all of the above, then you have no worries at Willow Grove. The representative we worked with, Dan Ruggiero, stated from the start «that is not how we do business», and he was right. We started the process to lease our car online and didn’t visit the dealership until pick up. I was comfortable doing this because there was 100% transparency and Dan (and all the folks at the dealership) were accommodating, patient, and honest. If you’re an aware consumer, who likes to research every aspect of the car buying/​leasing process, they will openly answer any questions on the phone or via email instead of created tangents in the conversation or putting you off. If you’re not a research freak, fear not! Because either way, you can trust the reviews here!
I live nearly 100 miles from Willow Grove and it was well worth the drive to avoid dealing with some more questionable dealerships.

I just bought an Infiniti from Willow Grove. The salesmen were great. I dealt with Kevin Niklauski over the internet before I went in and he and Frank Santoro were very accomodating throughout the sales process. I priced a QX60 from a bunch of local Infiniti dealers and they easily beat them and were very pleasant to deal with. They also were very helpful with explaining the technical features of the car. Would definitiely recommend them.

I bought just bought our 4^th Infiniti from Infiniti of Willow Grove, this one for my wife. Every time I deal with John Emberger and Kevin Niklauski they treat me very fairly right from the start, I dont have to beat them up on the price, because the price is great right out of the gate!

My experience with Infiniti of Willow Grove was great. Everybody was very personable and knowledgeable. I worked with Joe Evangelista, who went above and beyond to structure a suitable deal for me. Joe is truly a hardworking, honest guy who will champion your interest.

Frank V and his team were great work with. They responded to my phone calls fast and they made us a deal we could not pass up. I will be recommending them to my friends and clients. Great Customer Service!

Scott Messmore was great to work with, knows his stuff and was laid back with no pressure selling! Love my new car !

i bought a car here with minimal haggling. k knew what i wanted and was offered a price. i came back with a counter and was satisfied — stu was ok
i have had the car serviced here a bunch of time — super nice folks
writing this review in their waiting room which is ok — free drinks and whatnot while you wait… two computer terminals… tv if that’s your thing.
always get a free wash after service… bonus!

Reading the review below, I have to agree getting to service area could use better signage. It is a bit confusing the first time you go. I went to Audi the first time. I would also say that the review above kind of shows that they don’t jump on you when you walk in the door.
As for me, I bought my first Infiniti in Manhattan. I started working in Horsham so I started to take the Infiniti to Infiniti of Willow Grove. The first time I went I told them that I needed to have front brakes done. When I went to pick it up, the service advisor told me that I didn’t need new brakes but that something or another had to be adjusted. I was a bit stunned. I mean I did ask for the service but the took the high road and told me I didn’t need so in short I don’t think they are trying to screw me.
Now onto the car buying experience… I took my EX35 and a Mini Cooper and traded them in on a G37X. I sort of snapped with my parking situation and on whim sent the Willow Grove dealership an email essentially saying I have an SUV and sub compact and what I need is a sedan and to take both and make a deal work. I got a quick response from Matt Petro and we were off. A day later I dropped both cars off and drove away in my new one.
Did I get the best deal ever? No idea. I don’t even care. I got great service, quick service and was very comfortable with the outcome being fair to both of us.

Not a fan of this place!!! I went here for a car part for my Infiniti, and members of the staff took their sweet time acknowledging my bf and I. Normally, we leave when we’re treated that way, but we really needed that part, so they kind of had us! There were about 4 men standing around and talking and not one of them offered to help us, although it was clear we weren’t sure where to go.