Ntb-National Tire & Battery

The staff was nice and the price was good. Ive never been anywhere to get work on my car done and been in and out super fast. So when it took an hour to get a new tire, tires rotated and new wiper blades, I was fine with it. I’d give five stars but I do think they could’ve been a little faster. But again, I wouldn’t say they were slow.

The other reviews were right. The worst customer service. I waited almost 12 minutes for someone to wait on me. When they did, they were not very friendly and somewhat abrupt.
They advertised buy 2 get 2 free. You Must read the fine print. It’s somewhat misleading. Then they told me two prices based on getting an alignment, road hazard, etc.
Nevertheless, their out the door price was cheaper than anybody else.
They said come back tomorrow, their booked today.

horrible customer service and service in general. i’ve given this location many chances, but each time without fail, i’m very disappointed. wait times are long and they are not even courteous enough to update me when things are delayed and only let me know once i’m actually back at the shop expecting to pick up my car. was told tires were rotated, but found out they weren’t (marked my tires), they ruined my wheel lock and key without much explanation and didn’t even apologize, tried to charge me more than what was discussed over the phone, was told alignment was done, but they can’t give me a printout of it (shady) etc…
prices are decent, but i’d avoid this place at all costs.

Terrible customer service. Slow service. They are comedians behind the desk. I purchased my tires from Tire Kingdom, with a warranty. NTB is suppose to honor my warranty. The Sales Manager told me to come back, because they are too busy today to deal with my flat tire. Clearly driving on a flat or low tire is a road hazard. Then he wanted to charge me, which is my fault, because he didn’t see my warranty terms in his computer. Unless you have no other options, I recommend going else where.

Work is bad. Customer service is bad. The only ok thing about this place is the price. I came in to rotate tires (free service with my tire purchase). I was advised my car would be ready in 2 hours. So I return 2 hours later and my car hasn’t moved from the parking lot. Supposedly it’s next. An hour later, I request status: waiting on a lift to clear. Really? I happen to watch quite a bit of NASCAR. I know tires can be changed in 13 seconds or less. So, over 4 hours to get tires rotated … Definitely never coming back here again. I HIGHLY recommend NOT coming here.

This place has pretty poor customer service. We stopped here as a last resort after blowing a tire on the Interstate. The first place we visited gave us an at least 2 hour wait time (does anyone in this part of PA care about doing things in an appropriate time frame?) So we stopped at NTB with one person ahead of us and were told that it would be 30 mins. Almost two hours later in the waiting room, we were told that the 30 mins was how long it would be until our car could be put in the shop and that we should be thankful that the mechanics put it in the back when they did. I realize we didn’t have an appointment, but it was frustrating to have no feedback about what was happening while we all sat and watched the guy at the front desk play solitaire, eat his KFC, and send text messages. Three guys in the shop, and one working.
No damage done, we got on our way, and NTB got paid at the end of it.

Very slow service even with an appointment.

Very good service and informative staff.