Complete Birkenstock

Whether you are a birkenstocks lover or not, this store has top notch service, no matter who is working there I have been treated with patience and they have gone above and beyond the call of duty to make sure I, as a customer, was served to the best of their ability. One time I bought a pair of sandals, and after running through the airport the first time wearing them, I had some issues with the sandals cutting into my foot (just not a good fit for me). Even though they were warn once, and no longer brand new, they still accepted the return and allowed me to exchange for a better fit (and the pair I exchanged for was less money so they gave me a gift certificate to use for future purchases). They did not have to take the shoe back at all, since they would not be able to send it back to the manufacturer. Not too many companies would do that. Today my daughter and I went to the store to exchange a pair of sandals she received for the holidays. We didn’t have the receipt or any proof of purchase. They took them back, and allowed us to exchange with no problems. Helped to find a great fit for my daughter. I have a pair of Birkenstocks sandals that I do love, but Im not a Birkenstocks fanatic, however, the level of fine service at this store makes me want to give them more of my business. If you are in the market for a pair of Birkenstocks. I would highly recommend shopping at the Wilmette location. Nobody paid me to say this and I don’t have any friends or relatives who work there, this is simply the truth. Go check it out for yourself.

I am a longtime foot pain sufferer and was advised by my dr. to try a pair of Birkenstocks. I made the 1 hr. trip from my home to here because Complete Birkenstock carries Birk’s full line.
I tried several pairs of shoes over a few months and unfortunately none of them worked out. The staff did everything they could to work with me and win me over as a customer. Employees are patient, caring, and knowledgeable. Their return policies are reasonable.
I received outstanding service each time I visited. Please come here instead of a department store to purchase Birks.

They have a great selection and staff was nice and very helpful explained different Birkenstock footbeds. I love my new Birkenstocks they look and feel great! PS I am coming back for Birkenstock insoles to add inserts to my gym shoes.

I bought a pair of Birkenstocks online that I had my heart set on and couldn’t find anywhere else. I ordered them on Friday before July 4^th, they shipped right on Monday, after the holiday and arrived on Tuesday July 7^th! They even included a thank you note with a pen as a gift. I will definitely be purchasing all my Birkenstocks from Complete Birkenstock in the future.

I have owned the same pair of birks for about ten years, and they are still going strong. I stopped by to get my wife a pair after going through about four cheaper sandal options she chose. First, the product is amazing! Like I said, mine have lasted forever and are still super comfortable. Specifically with this location, I was super impressed. Since we were there, I was contemplating buying another pair since mine have gotten a little dirty on the inside from 10+ years of use. The sales person, rather than pushing me into another pair, recommended a cleaning process or taking some sand paper and scraping it down. She said that would make them good as new. I’m super impressed that a sales person would actually care enough to help me keep my pair rather than just push a new pair or some random cleaning product they sold. Just shows how genuine the people who work here are. We ended up buying my wife’s pair, which she loves and are holding up great! I’m sure we’ll be buying more in the future, and I’ll be coming here to get them!

Great service. Really friendly and thorough.
And the product is great plus they distinguish between shoe lines for your feet.
You get what you pay for.

I bought an impossible to find pair of Birkenstocks online through this company, and I was so very impressed with their communication and their super sonic shipping time… for free! Seriously, most stores I buy shoes at may have free shipping, but it takes 7 – 10 days. I got them delivered perfectly in two days… all the way to Oregon! I’m so impressed, I just had to leave a glowing review. Keep up the great customer satisfaction… it really works! Love my shoes:)

The staff was very efficient and helpful. I knew what I wanted and I was in and out in 5 minutes. She answered all of my questions and they had what I wanted.

OK — if you stop in this joint, it’s because you are here for a reason. I invested in my work shoes almost two years ago to combat some plantar — the plantar is long gone, but my shoes are still kicking which is what the whole point is.
I am actually ready for some new inserts which is why I stopped in. Was able to order, no fuss, no muss, the store staff was totally helpful (and cute). They do not stock the inserts, so they will order and ship to my house at no cost.
My laces were also shot, so she replaced them for me at no charge (love you birkenstock girlie).
*interesting note — birk apparently stocks laces on new purchases, but does not provide the same for purchase afterwards, i found that odd*
Anyway, same exact model of shoe is now on the 50% off wall, half the price of what I paid for them almost two years ago, so if you are into bargains, now would be the time to buy pair number 2.
I refrained mostly because I need to invest in my summer sandals still
Thx Birk for taking care of my feet.
*interesting note for this location — a road runners sports just opened up a few stores down which is good to know for the runners ;-)

This store was worth every minute of my 45 minute drive! They have a wide selection of Birkenstocks (far larger than I’ve found in the area — trust me I’ve looked around!)
Their staff was very knowledgeable and accommodating. I must have tried on 7 – 10 different pairs of shoes (I’m very picky) and made my purchase the same day.
I exchanged the shoes for a different style two days later as the originals just weren’t fitting correctly. They did not have the new shoes in the color I wanted, but offered to order them and ship them to my house free of charge. That is great service!
Complete Birkenstock will be my go-​to store for my Birks in the future!

I’ve only ordered online from them, but this store is fantastic. Great customer service, and you actually feel like you are talking to a real person instead of a large corporation. When you need something local stores don’t carry, Complete Birkenstock is a good, safe bet. Definitely recommended, at least for on-​line business.

The staff is really helpful here. I have bought my Birkenstocks here for five years. They encourage you to try on as many pairs as you need, and explain everything, from how the shoes fit, to which type is best for your feet. I have had great luck here!
There is a huge variety, too, and staff doesn’t care how many you try on. I always try on at least 7 or 8 pairs before I decide. Parking is great, right in front of the store.