Blind Factory

Upon moving into a new home in Middletown, I contracted with the Blinds Factory for black out blinds in the master bedroom as well as premium window covers for my great room. This was a large investment — the total was upwards of $ 2000.
Fast forward 6 months — one of the shades in the great room will no longer open or close. When contacting the Blinds Factory I’m told that while I do have the warranty I was promised, suddenly it’s not in-​home anymore. Now I have to uninstall and bring these giant shades (windows are more than 10 feet tall) to them. This is outrageous since I have in writing that the warranty is in home. I argue — finally they agree to come take a look. Guy comes, agrees they are broken, no fault of mine. Tells me they need to order a part. Then nothing. They won’t return my calls. Hang up on my when I call.
Avoid the Blind Factory at all costs! Use anyone else. You’ll thank me later!