CVS Pharmacy

Extremely slow which is amazing considering there is usually 5 employees working at most times. Be prepared to wait 15+ minutes regardless if you had previously dropped off or called in your prescription. I’ve gone in to just pick up my prescription and have walked out because i got tired of waiting. This happened again this past weekend. Went in at 7PM on a Sunday just to pick up a prescription. There were at least 5 people working in the pharmacy and no one in line but me. They kept telling me they’d be with me in a minute. Again, i was the only one in line. After 10 minutes i left without my prescription. What a joke.

It’s my second time here and 2d time they check my insurance and I have to wait!!! Awful pharmacy, never had such issues with the Walgreens. Plus all their over the counter meds are more expensive than in any other pharmacy. My last time here. It’s better that you loose your business here! At least I am not your client any longer!

This location has the prettiest beauty dept. I always find what I am looking for and the manager of it is always so helpful. She has giving me makeup tips and steered me away from making bad makeup choices.

I was laughing at their sign outside of the store «Welcome Walgreens Customers». Interesting.
Wonder how Walgreens Corporate would feel about that?
I sort-​of understand why Walgreens would have closed. This pharmacy is just really, really incredible. I was so impressed that an employee greeted me as well as both of the people behind me as I walked in (since when does CVS provide this nice touch of service?), which started the visit off as, yes, the staff here care about their customers, which is a key aspect in being successful. So far, I know this CVS has been EXTREMELY successful, closing up Walgreens and continuing to provide amazing service to their larger group of customers (since Walgreens has closed). I have been wondering if they are trying to close up Rite Aid next?
Anyway, as I mentioned before this location is extremely clean, well organized, large, and definitely one of the best CVS stores I´ve shopped in, that isn´t remodeled (that should be next on the manager´s to-​do list). Definitely a better store, with better staff, and not too-​high prices.
Will be returning next year, as I visit Wilmington once per year. 5 stars.

So they are welcoming Walgreen’s customers, because the one up the street closed, but the 3 times I have been in CVS in the past 2 weeks, there has only been one person on the register and I am waiting over 10 minutes in line just to check out.
So you welcome Walgreen’s customers, but don’t add extra staff?! Ridiculous.
I’ll drive to Walgreen’s in Tewksbury before I stand in line like that again. Never mind how overpriced CVS is.

Much like other reviewers, I rarely write reviews but felt particularly inclined to detail my most recent experience at the Wilmington CVS Pharmacy. Living in Wilmington, I have used this CVS as my pharmacy for years without much trouble. They usually get things right and in a timely fashion. They almost always seem understaffed and in a hurry, but I’m sure that comes with the territory.
I was recently written a prescription for a hydroquinone cream with added sunscreen because hydroquinone causes sun sensitivity. I brought the written prescription to the drop-​off area, where the young woman told me that it was not covered by my insurance but that they did have it in stock. It would cost me ~$ 45 and they could have it ready for me in 10 – 15 minutes. After a half hour had passed, I decided to ask for an update. The pharmacy tech working at the prescription pick-​up area informed me that they never actually had it in stock. He apologized (genuinely) on behalf of the woman who had me wait for no reason. More than likely was an oversight and an honest mistake.
The next day, I received a call from the pharmacy notifying me that the particular drug was not ever available in that pharmacy, but they did have the hydroquinone without sunscreen in stock. They mentioned that they would have to call my doctor for approval and that I should call them back to discuss it before I came in. I called back and an older woman answered and told me that the hydroquinone cream without sunscreen was also not covered under BCBS, which I expected as the first prescription also was not covered. She then mentioned that it would be ~$ 110 without insurance. I was baffled. 4% Hydroquinone cream with the added benefit of sunscreen is $ 45 and then you take the sunscreen away and it becomes $ 110? Normally I wouldn’t make a big deal of it but I just graduated college and 65 extra bucks is a big enough deal for me to inquire about. She told me that it was ready and I could come in and pick it up, so I decided I would ask about the pricing when I got there.
When I arrived shortly thereafter, I was informed by the pharmacy tech (a different, very helpful younger woman) that they had put the call out to the doctor but had not heard back yet so they could not fill my prescription. Why did the older woman tell me everything was all set if she knew they couldn’t fill the prescription? I again wasted my time coming all the way to the pharmacy just to find out that they again sent me home empty-​handed.
Overall it seemed as though someone made a mistake early on in telling me the incorrect pricing and availability, and then the other workers got very confused by the situation that person had caused. I would give the experience ¹⁄₅ stars, bumping the pharmacy down from ³⁄₅ to ²⁄₅.

Pharmacy is kind of lame, but I still go there as it’s 24 hours and more convenient. They really, REALLY need self– checkout. It would be so much faster.

I have been coming to this CVS for years. I like that they are open 24 hours. I literally drive by three other CVS stores to shop at this one. I have always had consistent service at the Pharmacy. There is a woman who is a cashier at Pharmacy and I can’t remember her name who is a shining star. I think it could be Debbie? Anyways, I haven’t seen her there in a while when I sporadically pick up prescriptions.
Fast forward to last week. I had a prescription I had phoned in and arrived to the Pharmacy area to pick up. The line consisted of myself, a guy in front of me, and one at the both registers doing their transactions. For some reason one of the people at the registers was taking a long time. I think the cashier was having a hard time finding the prescription. She was rummaging around the racks like a mad woman. One of the registers clears, so the guy in front of me goes to check out. I was probably waiting at least 7 minutes at this point. Next, its my turn… and the other cashier starts yelling out last names — two of them, and tells them to just come to the register since their prescriptions are ready. So that’s another 3 – 4 minutes I was waiting. I think that was completely rude and unprofessional on the cashier’s part. They could have gotten in line behind me. Finally when it was my turn, I had forgotten my CVS extra bucks card and asked her to look it up by number. I gave her the area code of 7−8−1 then the number. She got all huffy saying its wrong… and says 9−7−8 then number back to me. I said no way. I said 7−8−1. I have no numbers that begin with 9−7−8 so I wouldn’t have erroneously give it to her. It wouldn’t have been such a big deal but her attitude was just horrendous. Between the wait and the attitude. I think I might consider someplace else to go.

I came here on a Saturday basically knowing that I had strep throat… I was taken into the minute clinic almost immediately (no complaints there, sign-​in was easy). I’ll say that the doctor was really nice, but she didn’t really tell me abiut the tests she was doing. She informed me that she had to send the swab into the lab and if it came back positive, they would call me on Tuesday. She didn’t tell me that she did a rapid test as well and that it was negative. I found that out when I read the papers that I left with. Even still, rapids only test for one type of strep, and it was obvious by looking in my throat (it looked nasty) that I had some form of an infection and needed antibiotics.
Anyway, I left with a delicious lollipop & a prescription of Lidocane to numb my throat.
Wednesday rolled around and I never got a phone call. I called and was put on hold for 30 minutes! I hung up and made an appt with my actual doctor. She did a rapid which came back negative as well, but actually looked in my throat and gave me a prescription of penicillin. Almost a week later of dealing with this s***, my throat is finally feeling better. I just wish I had gotten it when I went on Saturday!

The pharmacy is the worst. Slow, rude, prescriptions are never ready on time and/​or they are out of the product being ordered. Clerks are so rude in the pharmacy, blaming everything on corporate policies. Avoid, avoid!

I don’t normally write reviews, but I feel I need to warn people NOT to fill their prescriptions here.
I have a medically compromised child requiring tons of prescriptions. Not only have we had prescriptions filled incorrectly, but there is always an issue either with insurance not being charged right, prescriptions not being ready on time, and the pharmacists are just plain RUDE and act like every customer is a nuisance. I have spent so much time at this pharmacy, you would think I’d be on a first name basis with these folks, but no. Can’t even get a smile or a «hello» out of them. The short bald guy is the WORST — arrogant and callous. He’s in the wrong industry for sure.
No offense to the one or two helpful and friendly people who work at the pharmacy, because there are a couple, but for the most part I’ve had nothing but awful experiences here. I’ve switched to Rite Aid and it’s a world of difference. I would urge the manager or even the owner of this CVS to take a hard look at your staff and your values. You really need to instill some compassion in these people and pride for their work. Some of your customers are dealing with debilitating and terminal illnesses. They should be able to trust their pharmacists to get their prescriptions right and do it with a smile.

My husband, myself and our 3 young children just got back from the minute clinic. We arrived at 12 for some flu shots and were told we were next and the kiosk said it would be 3 minutes. When the family before us left, the nurse and doc who told us we were next looked right past us and called another person at which time the kiosk now read we have a 20 minute wait. After that person left no one said a word to us and the kiosk said our wait time was now 53 minutes! When we asked why the time change, we were told they had mandatory lunch break. By this time our poor kids were starving. This was an absolute horror. DO NOT come here with small kids. They could care less. Poor excuse for healthcare providers with absolutely no manners.

Pretty much worst experience ever. Went to develop photos at 8pm and left at 9:44pm empty handed. 2 of the 3 photo machines were occupied by two girls the entire time and the remainder machine of course doesnt work and the people that work there wouldnt ask the two girls to hurry or be mindful of other customers instead they prompted me to download a couple apps on my smart phone and send the pics to develop that way which i didnt mind doing. I downloaded the apps and then half the pics i needed wouldnt load for some reason so I went to ask the employees and of course they had no idea on how to use the apps. complete waste of my two hours and now I have to venture into a different town to get my pics…

So this was an aweful experience at the Clinic in this CVS. We arrived 15 minutes before the clinic was to open, was told that it normally does not open until 2 minutes after opening time. My cousin was first and was not seen until 15 after 9am. Then she went in with a sinus infection (she gets them normally once a year, a little antibiotic and problem solved). The doctor (never introduced herself) told her that it was a virus and that she just need cough drops and salt water to fix her issues and charged her $ 100. Can we say «Thanks for Nothing!!!».
Now the rest of the story, she begged the doctor because she is going to compete in a triathlon in 7 days which she has been training for over 8 weeks running, swimming and biking for hours everyday. The doctor would not listen to her or give her any medicine at all. Told her she would call her back in 3 days. guess what that is too late to be ok for a triathlon. So now this doctor who did not pay attention to what my cousin said only told her to get a cough drop! What???
Did I mention the gross part that she has been having green mucous for two days… She would never have gone to the clinic if she did not think she was past the point of cough drops working. Terrible service (the doctor) was more interested in filling out her papers than listening to the patient.
Now my cousin lays all day being ill, and possibly not going to be able to attend the trathlon she has paid $ 150 to be in and $ 100 for advice on cough drops! Thanks CVS for absolutely NOTHING… you just ripped her off!
Do not use this clinic… nothing but a rip off!!!

This cvs pharmacy is the worst place ever! I have numerous accounts where they are just snarly when talking to us.
My great aunt is getting her eyes done and she needs her ointment for her eyes. When she only got two out of the three back she got worried because she is getting them her eyes done in a few days. The pharmacist was totally not professional. She was snarly said «I don’t know where it is you can go somewhere else». Lady my great aunt is just worried she wasn’t mad just scared do not be a bitch to her.
That was the final straw with this place! I’m taking my business somewhere else from now on.

I love the cosmetic department. The woman Robin who runs it is wonderful… She has helped me on more than one occasion pick out makeup and has even helped me with fixing my hair color when I made it to dark. Love her!!!

I will never come here again. The pharmacist I got was extremely rude. She pretended to ignore me for a while and then when she did talk she was very short and angry with her words. I had a very simple question that she could have answered nicely. She should not work in a customer environment if she hate people asking her questions. Worst pharmacy in Massachusetts go somewhere that the people care about their customers which is not this cvs.

We visited this store today in hopes of catching a good deal on clearance items. Unfortunately, their remaining selection was small and it was only 75% off. However this CVS is the largest and most spacious one I’ve visited so far with a large selection of items. There was also a good amount of customers browsing this weekday evening too.

Pretty standard pharamacy and convenient store all in one. Seen one, you’ve seen them all.

It’s CVS and they have great staff and it’s CVS