Firestone Complete Auto Care

I went there a few days ago for the brakes on my Chevy Cruze. Jim Stutzman had told me that my rotors needed to be replaced and where too warped to be resurfaced. Firestone was able to resurface the very same rotors.
The people there are very honest about what service needed to be done. When I came to them looking to have my rotors and brakes done they didn’t rip me off when they found they could resurface my rotors and they didn’t actually need to be replaced.

I got 4 brand new tires last November, since then I have to replace three of them due to them being defective, I’ve also had to replace the valve stem three times as they have never sat them right when replacing the tires. I got my newest tire literally an hour ago and now I’m sitting outside of shenandoah tire getting the valve stem replaced… Again, because yet again, Firestone is incapable of mounting a tire capable of retaining air. Not to mention they were all horribly unbalanced, I will never again go to Firestone for ANYTHING, and if you care about your vehicle and your general safety I would recommend you don’t either.

Took advantage of the $ 99 brake special they were running in July, which includes ceramic pads. I called around to a few places before Firestone to get pricing for replacing front brake pads and turning rotors. The estimates ranged from $ 150 to $ 300. My car was ready before the time promised. I picked my car up without having to go through a laundry list of recommended repairs that one would expect when getting their car serviced. I’m in the process of moving to the area and I’m relieved I have found a reliable place for auto service.

I called to see if they could do my alignment. They said yeah they could take it. So I get there and they fail to tell me that its a 3 – 4 hour wait. I’m irritated but I’m already there so I give them my information and leave my car. I come back 4 hours later. They told me they never did the alignment because I had my car on its spare. If they had called me they would know the full size tire was there. They claim they called me twice and I had no missed calls or a voicemail. It’s common sense to call and leave a voicemail. I had full service the whole day and I don’t believe they ever actually called me. I am never coming here again.

Very poor service. Took my truck in to have a tire patched. Was informed that it could not be done because the tire was more than 5 years old. Perfectly good tire with plenty of tread left & no signs of weather cracking. The service manager never even looked at the tire. The girl at the front desk came out and looked at the tire briefly then after a few minutes comes back with a lame excuse about the age of the tire. They never took the tire off the rim or anything. I have now had two tires patched by other companies that Firestone has said they can not do. I will not give Firestone the time of day or more importantly my business ever again.

Last month (I know it took me a little bit of time to remember to write the review), but, even though it has been a month, the service I received was so outstanding, I had to ensure I gave praise where praise was due.
I bought 4 tires for my vehicle, and the gentleman behind the counter did a great job recommending some tires. After choosing the tires for my car, the staff in the service area were quick and efficient in completing the work (and oil change) and had me back on the road in 45 minutes.
I would highly recommend Firestone to anyone if you want the old fashioned customer service that is rarely seen in today’s marketplace.

Went there for a trans service, alignment and balance. After 90 minutes the came back and told me I needed a bulb and a brake service. They also tried selling me tires. Did not do any of what I asked for so I left. Never again.

To give an idea about how awesome this place his, let me fill you in on my situation…
Our car wouldn’t start after filling up in gas in Winchester. There we were, stuck over 1.5 hours away from home, and it was a Sunday. We had no idea how we’d get our car fixed and back to where we were supposed to be. That’s when AAA tells us to call this Firestone as they were listed as being open.
My call is answered by a friendly worker who assures us they’re open, will be able to check the problem (something involving starter, battery, or connections), and will be able to repair the problem. Once I get there, that same employee immediately remembers who I am and what my problem is. He calls around, finds someone who has the part (just in case), politely asks if the mechanics can finish their lunch, and then sets them to it.
Within an hour and a half, my car has been checked, the part sent and received, and my vehicle is back running as normal. On a Sunday. With excellent customer service.
I can’t tell whether other people will have the same experience as me, but this place is a life saver. Even better, because the car was fixed in that time, we were able to finish our visit with our family and drive back home that evening as if nothing had happened. I have rarely had this excellent a service from a chain mechanic and I give kudos to the guys working at this Firestone. Should you live in Winchester, or simply break down driving through that area, your first stop should be here!

I have been dealing here for all my automotive needs for about three years. Time and time again they have gone out of the way to provide the best posable service. Their prices are fair and the people are great! Give them a chance the next time you need service. You will not be disappointed. –Terry