Michaels

Three stars for the store as a place for basic craft supplies, one star for the framing. We took two prints here for framing and it took close to two months and several attempts to get a final product. The initial frames we ordered were chipped and rough cut in the corners, which the store attributed to the fact that they were their «value» line and the frames construction is outsourced, not done in store. We picked that style based on the look of the sample not the price, but why would they sell a product they know to be inferior? They sent the frame back and tried again, same result. Finally, we picked another type of frame which they gave us at the same price, but the whole process took months and there was awful communication. They called a couple of times, but didn’t call back when we followed up, or would tell us it would be ready on a certain date only but when I got to the store there were no frames and no one called to say there was a delay. Okay for off the shelf items (even frames), just stay away from the custom framing.

I tasked my husband with replacing the glass covering a piece of art, no more than a foot wide and slightly Les in height. This was Not to replace the frame, not the mat, just the glass. He came back from Michaels’s without the art. Apparently he had to leave it FOR TWO weeks… at a price tag of $ 80. I was floored. Absolute rip off. We are not talking a large piece of glass, or tempered glass, or even beveled thick glass. Just picture glass. I called to cancel the order and was told I had to come in, but the store would be closed by the time I arrived. I went he next day after work, and they refused to cancel the order stating it had already been started and would be ready by close of business. So, we waited for the call telling us thy our art was ready. I came… surprise, two weeks later. When I picked it up I asked why I took so long to call if it had been done for a week, and I was told it was just finished that morning. Last time I ever shop at Michaels. As a reference point, I paid over $ 600 to have three pieces (2.5’x1.5′) framed and matted behind glass at a professional framing store in Warrenton. And these were nice frames with double mat. Michaels is just a rip-​off and a group of liars.