Didn’t even want to give them 1 star! Worse pharmacy with the worst pharmacist. They are very incompetent. No clue how he made it through school. Took them almost 2 weeks to find my Doctor’s fax authorization and at first they imputed incorrectly and accident my marked«denied.» Not the first time I’ve had trouble with them. Can never get out of there in a timely matter. No clue how this guy keeps his job. I dread every time I have to go in there. It’s so unfortunate that the Walgreens closer to my home doesn’t carry my script. Ugh! I can’t stand dealing with incompetence and ignorance. A very bad combination. Walgreens please do something! He’s not the guy for the job.
Chris B.
Place rating: 1 Orlando, FL
I’ve had about a 30% success rate in getting my prescriptions filled here. The pharmacy is very unorganized, doesn’t communicate well, and is very slow. We get inaccurate information from them and filling prescriptions takes multiple trips before I have my medicine in hand. Bottom line: Plan to make multiple trips for your prescription and hope to luck out on one of them.
Carol C.
Place rating: 1 Orlando, FL
I have never encountered more of a disorganized pharmacy ever in my life. This is the first AND last time I will be filling a script here. I see 4 employees. No one in line and it’s taken my script a total of 60 minutes to fill. She told me 30 minutes. I over heard her tell someone that came back thru the drive thru they are still working on their script. Oh Jesus. Help me. I normally don’t make bad choices and listen to my fellow Unilocalers but I failed myself this time. Crap. Wasted time lost here tonight.
Holly S.
Place rating: 1 Windermere, FL
This is the worst pharmacy and the«Pharmacy Manager» is rude and not helpful in any way. Every time I go to get a prescriptions filled they never have it ready or have some reason why they can fill it. I’ve even gone to the extent of calling ahead to be sure my prescription was filled. The pharmacy manager said it would be ready in 30 minutes so I arrived one hour later to find it STILL not filled. He blamed it on my doctor, which is a lie because when I talked to him he told me he had the prescription. He’d rather argue than just do his job the right way the first time! I told him that I would never come back to this pharmacy again. I’d rather drive farther away and have good service.
Dalitza J.
Place rating: 1 Horizons West / West Orlando, Orlando, FL
I don’t know why I keep going to this location. They have messed up in the pharmacy so many times, that I don’t care anymore about the short distance from home… I’ll be taking my prescriptions somewhere else. They messed up my fathers prescription once and over charged me. After a long discussion with the very rude and unprofessional«pharmacy manager», Gerald, the solution was just a phone call away but of course he made a big deal out of it… Customer service Gerald you are dealing with sick people and in my case with elderly parents. Another time I asked for a refill on my moms blood pressure medicine and I’m still waiting on his call back that they received it(I had to go all the way to another walgreens to get it). And finally today after my father spent 3 weeks in the hospital, I took his prescription at 5:45pm to this same location, they closed the pharmacy and of course the medicines were not ready… I think the«person» managing the pharmacy area at this Walgreens lacks customer service skills, leadership and commitment to the«be well» slogan…
Heidi M.
Place rating: 1 Orlando, FL
Worst pharmacy ever! Do NOT get your prescriptions filled here if you value your life. Gerard looks like he could care less about what he’s doing, and when I had to return to get the CORRECT medication for my 7-year old child he and another staff member blamed the computer… are you f**king KIDDINGME?!? Absolutely ZERO professional accountability. When these issues were addressed, I was made to feel like crap for calling them out. Downright dangerous. And I’m in healthcare… I feel sorry for lay people that don’t know any better. Go at your own risk. Seriously.
Andrea H.
Place rating: 1 Manhattan, NY
Worst pharmacy I’ve ever encountered. I received 2 unknown pills in my prescription. a pretty horrific mistake that could have ended poorly if I hadn’t noticed. When I brought the pills in, the pharmacist said she’d have the manager call me the next day. He did not. 2 days later, he called. And instead of apologizing for their mistake, he spoke to me as if I were the one who did something wrong. He said I got what I paid for and that they checked the inventory of both kinds of medicine and there were no mistakes. He spoke so rudely and demeaningly that I am calling a supervisor to complain. This is an inexcusable mistake and I can’t believe how it was handled. I was berated and belittled and that’s NOT the kind of treatment I want from the person handling my medication. Do NOT fill your prescriptions here. You may«get what you paid for» and end up with some other drug.
BPF x.
Place rating: 3 Windermere, FL
This is a fairly new Walgreens and the location of it meets my needs, so I do frequent it. Most of the time they are quick to ring up your items. Many times when I’m in line, a manager helps and directs the customers to the registers.(Many times I’ve seen them direct individuals with alcohol to their line as the other employee is too young to sell the merchandise.) Unfortunately, a number of times I have encountered the staff standing around, socializing and as a patron, I simply feel ignored. Do I need them to assist my every need? No. But if I needed something I would feel like I’m bother them to ask, and that’s the last thing I want to feel like when I’m spending money in your business. Additionally, it wouldn’t hurt to feel acknowledged. I don’t need you screaming like other pizza or ice cream chains, but a nice hello when you see someone wouldn’t hurt either. At least they have always been pleasant when I’m checking out.