Carpet Center Floor To Ceiling

I wish I could give Carpet Center 5 stars, but the biggest problem is their lack of communication. We just spent several thousand dollars putting in hardwood floors and are waiting for some add’l work on the stairs. Their installers were excellent. However, I had to call the individual assigned to us numerous times re the wood deliver & installation schedule. She never got back to me and the wood arrived a day late. She promised last week to call to schedule the next delivery & installation but we have still not heard from her. I see the deposit was charged to my credit card but still ZERO communication as to when the wood or the installers actually will show up. They don’t seem to understand customers all have calendars and schedules that need to accommodate the work! I also had to specifically request an invoice. If you do use them, definitely do not expect any organized system of communication. Unlike most businesses who call or email with every detail of the dates and process, plus follow up after the work is complete, Carpet Center needs to up its customer service and attention to detail significantly.

We are happy with our new carpeting from Carpet Center. They were quick, efficient and courteous. They put new carpet in our whole home in one day. I don’t understand what the other reviewer was talking about. There is NO exposed staples, bare tack strips, rusted nails poking out at our place. We had to move almost all furniture in our home except for the really heavy things.
Have to take a couple stars off because of the general contractor they were working with. We got a home improvement loan through Sonoma County. This contractor got the low bid because they were so cheap on carpet. Later we found we had a choice of two very low quality carpets. This is not the Carpet Centers fault. It was the general contractor’s (who will remain nameless for now). This contractor was very high on other home improvements such as installing a bathroom fan/​heater (turns out it was only a fan). And front deck (nice but extremely over budget). If I had to do it over again… We would not use this general contractor. Again, not the fault of Carpet Center but the general contractor they work for.

We purchased hardwood and carpeting from the Carpet Center. Customer service was very good until the deposit for the materials was paid, then they no longer returned emails and were difficult to schedule with. When the crew finally came out to remove the old carpet, they left exposed staples sticking out of the floor, bare tack strips with rusted nails poking up at doorways and steps, remanants scattered about, and they refused to remove the old rusted tack strips before laying new carpet. We puchased here to support a local buisness, I wish we had gone with someone else. At this time, I do not want this crew installing my new carpet, based on the quality of work they did in the removal, however I may be stuck with them. I have never had this poor of service.