Advanced Appliance Service

I have used Advanced Appliance for a couple of yrs after my AHS contract ran out and have had satisfactory service until today’s call. The tech checked out the A/​C system per the maintenance contract of $ 100 which covers travel time, diagnosis and parts & labor less 15%. The Tech informed me the capacitor on the compressor and heat pump were at ⁶⁰⁄₄₀ operating capacity, and did I want to change them at this time. As a preventative measure with winter coming on I decided to replace them. Capacitors cost about $ 12. This is the breakdown of the bill, after discount. Renew Maintenance contract $ 106.75, Service & parts $ 150.00. total $ 256.75. It does not take a rocket scientist to change out the capacitors. 2X$ 12.50=$ 25.00 for parts, $ 125.00 for 15 minutes labor. Looking for new appliance service after contract expires next year. I CANNOT RECCOMEND THIS COMPANY!

Awful. Didn’t show up friday, ordered the wrong part. I’m now going on 3 weeks without a dishwasher cause these people are awful.

I have used Advanced Appliance for years and sadly, I will use them no more. They used to be excellent, but have clearly gone way down in the last few years. I paid for a 5 year maintenance contract with them on my furnace, we are on year 3 and I’m going to pay someone else to do maintenance. Each time they come out for regular service, the unit is working fine, then they «service» it and within a day it stops working. Then they try to tell me something is wrong and it’s going to cost me a lot to fix it. Sometimes I’ve paid, sometimes I’ve complained and they eventually send out a «senior technician» who says the 1^st guy made a mistake, everyone has to learn. My last experience with them was that they scheduled an appointment, didn’t come, didn’t call to give a 2 hour window as they said they would and didn’t let me know until afternoon that they wouldn’t come at all and wanted to reschedule for the next day. When I called and asked them if they would like to know why I will not be using them in the future, they said yes, then wouldn’t listen, talked over me and called me names. I’m done with them.

They came out, repaired my leaking shower in late November under my home warranty. A month and a half later, the same repair they did began leaking again. Rather than standing behind their work and fixing it, their tech tried to imply that it was leaking due to freezing. He lied to the home warranty people and even said that this was an exterior wall just so that they wouldn’t have to repair it under their own warranty. This is on a shower, on a second floor, 12 feet from the exterior wall. Anyone that took physics in high school would know that it would be impossible to freeze. I told the tech all of this and tried to explain to the young kid that this was not due to freezing and would be impossible. The next company came out, realized it was a faulty part and even found OBVIOUS EVIDENCE OF CHANNEL LOCK MARKS ON THE PART WHERE ADVANCED’S GUY TRIED TO REMOVE IT AND BROKE IT. They tried to charge me $ 250 to change a cartridge out. Complete crooks and total lack of integrity. I’m literally ashamed of you guys. At least Carolina Plumbing sent out some guys with some common sense and fixed it within minutes.

This was the second time that Advanced Appliance came out to service us –we were experiencing major stoppage with our kitchen sink. We purchased our house in 2009 not realizing that the plumbing was put in incorrectly — I was amazed with the outcome — Mr. Eddie re-​did the plumbing and repaired the main kitchen drain — the first call they came out and repaired the heating system — I’m so happy with the GREAT service I have received — I’m telling all my friends and co-​workers, Advanced Appliance is the way to go!!! — You can’t go wrong. Thank you so much — God Bless you!

Same date for service Kelley C. posted. Never ever showed. Called after 4pm to say they probably wouldn’t make it but would try to fit me in. Said I’d receive a call by 5:30 to say if they were coming. Called at 5pm to ask for update and found out my appointment had been rescheduled for the next day with NO notice to me. I sat in my client’s home for 7 hours waiting for them. Would still not tell me ANY idea of what time appointment would be for next day. No choice but to use them — because of warranty company — but this is probably why they are used. Cheap and bad and they don’t care.

Advanced Appliance review… I called on a Wed to AHS and Advanced Appliance called me shortly after I got off the phone with AHS. They scheduled to come out to fix AC on Friday. They actually gave me between 2 – 4 and was here by 2. Needed Freon. Luke was the guy that came out. He was nice and professional. Surprised at all thte bad comments so I gave mine :)

These guys are a bunch of clowns. Can’t keep an appointment (even when the window is 8 hours), can’t call you back at the right number, leave you on hold for up to 10 minutes and are generally rude. But if that is what you are looking for in an appliance repair company, then by all means give em a call.

changed date 2 times and time 2 times. still did not show. save your time and find another company

They actually wrote up an invoice with a different date on it and now they say I owe them more money when they came out diagnosed and fixed the plumbing at the same time. Liars and cheats. Avoid like the plague.

They told me that they could come during 1 – 2:30 and then called at 2:15 to tell me that they could do 3:00 — 4:30. At 3:15 they called to tell me they could do 4:30 — 6:00.
I got off work early to be at home and they never arrived. I had to wait another week to get my air conditioning fixed in the middle of summer. I tried to go with another company but they were the only ones that would accept my insurance. Advanced Appliance never seemed to care that they were treating me poorly. I was very nice and tried to tell them I was unhappy with the way they had delayed my service but they just continued to act as if they didn’t care.