Firestone Complete Auto Care

Our 18 year old daughter drove to Winston-​Salem from Charlotte with 3 other friends for a dance audition. Her Jeep Cherokee was jerky and having issues on the way there. While she was at the audition, my husband did some research on the problem and called around to find a place that was open both on a Sunday AND could get her in after 3:00 when the audition ended. Chris, at Firestone, was more than willing to work with us. After he got the part that my husband requested be replaced installed, he did a little more checking and discovered the alternator was in need of replacement as well. With 30 minutes left in their day, on SUPER BOWL SUNDAY with CAROLINA PANTHERS in the game, Chris found the part, drove to pick it up, came back and he and Chip stayed late to get it installed and make sure it was safe for them to drive back to Charlotte. The Jeep is running well and the girls will make it back in time for their Super Bowl party!
What I haven’t mentioned is that my husband and I are almost 1000 miles and over 14 hours away, so getting that call of «Dad, something’s wrong with the Jeep» is more than stressful! Thank you Chris and Chip, for going above and beyond in helping her out! We can’t tell you how much we appreciate it!

Scott from Firestone responded promptly, apologizing and offering to provide my daughter’s car with a complimentary oil change next time it’s needed. But she’s now out of state and there are no nearby Firestone stores. He still insisted on making things right by reimbursing the cost of an oil change for the car at any facility.
And that’s what he did! We sent the receipt from Valvoline and Scott had the entire amount reimbursed. The follow up is most appreciated and shows concern for customer service.

Very friendly and accommodating! Rog is a great leader and was so kind to me from the minute I stepped in the door. I know absolutely nothing about cars but every time I have an issue I know I am in good hands and they explain to me exactly what the issue is in layman’s terms. The service is quick and reliable and I’m never worried about having to go back for the same issue twice. Love this Firestone location!

i come here for oil changes and usually make an appointment because it’s busy.
however, i had clutch fluid leaking under my gas peddle and they said to go ahead and bring it in. not only did they make time to explain what was wrong with my car while they were busy, but they also changed my oil since it needed it anyway and offered to drive me home since my car was out of commission for the day.
every time i go, they entertain my new car owner questions without making me feel dumb (what does a registration card look like? can i duct tape this back together?) and the guys there are just generally really nice and focused on customer service.
also, they totally do have free wifi. you just have to sign a user agreement.

I come here frequently, the staff are always friendly and the service is relatively quick. Make sure to check out the website for coupons! They don’t have wifi but there are places in walking distance if you have to wait long.

Overcharged us by $ 50. They back tracked and took it off once challenged, but that and their sudden discovery of $ 500 in repairs prompted us to make a hasty retreat and go back to our regular mechanic across town.

I had always had great experience with these guys until my wife needed brakes. Young mechanic I’ve never dealt with before decided to try to put a hard-​sell on my wife and tell her she needed $ 800 plus in repairs. When I got him on the phone, he told me that he thought he could actually get it done for $ 250 but it was unsafe to do anything else. I told him to put the wheels back on and I would take care of it somewhere else. I knew she only needed brakes. I took it to a friend who’s a 25 year mechanic and he and I put the brakes on in an hour. He told me that the brakes were worn out but were certainly not the life-​threatening situation that the mechanic at the Firestone on Reynolda would’ve had my wife think it was. Do not appreciate trying to scare my wife to make a sale. Won’t be back there ever!

I went here b/​c I had a free coupon for an oil change. I dropped my car off and went on errands with a friend. It was done when I got back, but the bill was not correct. There were charges for brake pads and an oil Change. They took off the oil change when I reminded them of the coupon, but I had to persuade them with the facts in a kind way to have the other charge taken off. It was a hassle. They also tried to tell me a lot of things were wrong and to make an appointment with them to fix the issues. I was really feeling pressured, it was annoying.
I decided to get a second opinion at PURE across the street at Fairlawn and Reynolda. Their diagnosis was different and one that I trust. They were laid back and told me what they thought needed to be done, not where it needed to be done. I like that. I will be getting my next oil change at PURE.

Alright, I took my car in to have the oil changed and tires rotated. Told them give me a call when it is done and I’ll come back after it. 15 minutes later they call saying I need a new battery (the car was bought new and has 30,200 miles on it, btw) and the tires are wearing unevenly so they suggested new tires.
Now, I’m almost 50 and have various cars. The tires were NOT needing to be replaced. The wear was like 4÷5÷4 and 5÷6÷5. The battery was still under warranty. I had them finish the oil change and they talked me into an alignment.
Went to the Honda service center. They tested the battery and said it was fine. They agreed with me that the tread was not an issue and it would pass inspection and that I did not need tires at this time. Honestly, it makes me question the need for an alignment.
Called the customer care division and spoke to them. We were on three way with the tire manager. They agreed to refund the alignment charge tomorrow (I have to stop in as I charged it). I told them about the battery and they did not feel they had done anything wrong.

i think these guys are great!
i drive back and forth from NY 2 NC often and i prefer waiting to get to NC if i can to get the car serviced… they are always timely, reasonably priced (especially when you are used to NYC mechanics and just general great service.
i have had quite a few things done here — oil change, alignment, brakes, and other random things — always leaving a happy customer.
Thanks Firestone!

I went to Firestone for oil changes and car repair for about two years, until I found out about Mock Tire on Country Club. To my knowledge the service was always done properly and the staff was friendly enough, but my real problem with firestone is that I believe they try to sell you products and services that you don’t need. For example they tried to get me to get multiple hundred dollars of repairs to fix an oil leak. I wanted to make sure I needed, first, however. So I waited to make sure my car was actually leaking oil, but I never had to add oil over the next three months. After going to Mock Tire, they told me this normal for a car with 82,000 miles, and it’s probably not worth the cost of the fix. I and my fiancé have had multiple experiences similar to this one, and I think if I’d have been going to Mock tire for the last couple years I would have saved a lot of money.

I shopped around for tires at Walmart, Costco and Sears. Surprisingly, Firestone had the best prices… by far. My car was done, with alignment, within an hour. Very happy with their service.